How to enable the HIPAA settings in Zoho PageSense | User guide

Enable HIPAA compliance settings in Zoho PageSense

Zoho PageSense complies with the Health Insurance Portability and Accountability Act (HIPAA) of 1996. This ensures that your visitors' personal healthcare information shared on your business website is securely stored, accessed, and protected in PageSense as per the HIPAA law and regulations when the HIPAA settings is enabled for your account. These setting also let you provide ways for healthcare organizations to secure and restrict the export of individuals' health information tracked in PageSense and stay compliant with HIPAA guidelines.

HIPAA was passed by the United States Congress to protect the privacy and security of Personal Health Information (PHI) and electronic Personal Health Information (ePHI) shared by an individual to a healthcare provider, health plan or health insurer, or a healthcare clearing house – or a business associate of a HIPAA-covered entity .

Under this act, all the covered entities (anyone providing treatment, payment, and operations in healthcare) and business associates (anyone who has access to patient information and provides support in treatment, payment, or operations) must meet HIPAA Compliance to protect an individual's personal health information as per the set security standards. To help ensure this confidentiality, HIPAA requires all covered entities and their business associates to sign a Business Associate Agreement(BAA) with each other.

Since, PageSense acts as a business associate and is responsible in transmitting and storing the PHI or ePHI of our customers (i.e. covered entities), our customers are also required to sign a BAA with PageSense if they wish to secure their visitor's personal health information and adhere to HIPAA guidelines. To enter into a BAA with PageSense, simply send an email to
Note that at Zoho we do not collect, use, store or maintain health information protected by HIPAA for its own purposes. However, Zoho PageSense provides features to help its customers use the website optimization and personalization platform within the premises of HIPAA compliance.


  • HIPAA compliance settings is currently available for the polls and popups feature in Zoho PageSense.

  • This feature can be accessed/enabled only by the Org Owner and Project Admin in PageSense.

To enable HIPAA compliance in PageSense:
1. Choose the project you want to enable the HIPAA compliance for your business, click the Project Settings button in the top bar then select the HIPAA Compliance tab.


2. Click the Enable HIPAA Compliance Support toggle button.


Here you'll also see the option to Restrict Export of Personal Data. By enabling this option, PageSense lets you identify and prevent the export of your visitors' personal healthcare data collected on your website from your experiment reports.
By default, PageSense will have this option turned on for your projects.

3. Once the settings is saved, you will see a toggle button called "Secure Personal Health Data" under your polls and popups feature in PageSense (as shown in the figure below).
All data entered by your website visitors inside these input fields will now comply with HIPAA regulations.


    Zoho CRM Training Programs

    Learn how to use the best tools for sales force automation and better customer engagement from Zoho's implementation specialists.

    Zoho CRM Training
      Redefine the way you work
      with Zoho Workplace

        Zoho DataPrep Personalized Demo

        If you'd like a personalized walk-through of our data preparation tool, please request a demo and we'll be happy to show you how to get the best out of Zoho DataPrep.

        Zoho CRM Training

          Create, share, and deliver

          beautiful slides from anywhere.

          Get Started Now

            Get started with Zoho Sign

            in a few quick steps!

            Download Help Guide

                      Still can't find what you're looking for?

                      Write to us:



                        Zoho Marketing Automation

                          Zoho Sheet Resources


                              Zoho Forms Resources

                                Secure your business
                                communication with Zoho Mail

                                Mail on the move with
                                Zoho Mail mobile application

                                  Stay on top of your schedule
                                  at all times

                                  Carry your calendar with you
                                  Anytime, anywhere

                                        Zoho Sign Resources

                                          Sign, Paperless!

                                          Sign and send business documents on the go!

                                          Get Started Now

                                              Zoho SalesIQ Resources

                                                  Zoho TeamInbox Resources

                                                          Zoho DataPrep Resources

                                                            Zoho DataPrep Demo

                                                            Get a personalized demo or POC

                                                            REGISTER NOW

                                                              Design. Discuss. Deliver.

                                                              Create visually engaging stories with Zoho Show.

                                                              Get Started Now

                                                                                    • Related Articles

                                                                                    • Enable cross-domain tracking in PageSense

                                                                                      Cross-domain tracking is the process of tracking a visitor's journey across different domains to achieve a desired goal or action. For example, your user visits your website's homepage, clicks the blog tab on the page and is ...
                                                                                    • Setup your Zoho PageSense account

                                                                                      Zoho PageSense provides you with the right set of tools to test personalized website experiences, track user's key metrics, and further analyze their behavior on your website in real time to boost visitor conversions. To sign up with PageSense, all ...
                                                                                    • Install the PageSense code snippet on Zoho Sites

                                                                                      If you are using Zoho Sites, a free website builder to create visually appealing websites, then you can easily add the Zoho PageSense code snippet on your Sites websites and start tracking visitor data in a few simple clicks, without the need to ...
                                                                                    • Integrate Kissmetrics with Zoho PageSense

                                                                                      With the Kissmetrics integration, you can track web metrics for each variation in your Zoho PageSense experiment. To enable the integration, add the Kissmetrics integration code snippet in the pages you want to track. After you set it up once, it ...
                                                                                    • Integrate Zoho SalesIQ with PageSense

                                                                                      If you are using Zoho SalesIQ, the live chat software used to connect and solve customer queries, then integrating with Zoho PageSense will let you easily view your customers' behavior on the website in real time, and further provide enhanced ...
                                                                                    Wherever you are is as good as
                                                                                    your workplace



                                                                                      Watch comprehensive videos on features and other important topics that will help you master Zoho CRM.


                                                                                      Download free eBooks and access a range of topics to get deeper insight on successfully using Zoho CRM.


                                                                                      Sign up for our webinars and learn the Zoho CRM basics, from customization to sales force automation and more.

                                                                                      CRM Tips

                                                                                      Make the most of Zoho CRM with these useful tips.

                                                                                        Zoho Show Resources