How to enable the HIPAA settings in Zoho PageSense | User guide

Enable HIPAA compliance settings in Zoho PageSense

The Health Insurance Portability and Accountability Act (including the Privacy Rule, Security Rule, Breach notification Rule, and Health Information Technology for Economic and Clinical Health Act) ("HIPAA"), requires Covered Entities and Business Associates to take certain measures to protect health information that can identify an individual. It also provides certain rights to individuals. Zoho does not collect, use, store, or maintain health information protected by HIPAA for its own purposes. However, Zoho PageSense provides certain features (Polls & Pop-ups) to help its customers use Zoho PageSense in a HIPAA-compliant manner. 

 

HIPAA requires Covered Entities to sign a Business Associate Agreement (BAA) with their Business Associates. You can request for our BAA template by sending an email to legal@zohocorp.com


HIPAA Compliance settings can be accessed/enabled only by the Org Owner and Project Admin(s) in Zoho PageSense.


To enable HIPAA compliance in PageSense:


1. Choose the project where you want to enable HIPAA compliance for your business. Click on the Project Settings button in the top bar and then select the HIPAA Compliance tab.


 

2. Click on the Enable HIPAA Compliance Support toggle button.


 

Here you'll also see the option Restrict Export of Personal Data. By enabling this option, PageSense lets you identify and prevent the export of your visitors' personal healthcare data collected on your website from your experiment reports.




3. Once the setting has been  updated , you will notice  a checkbox in the top right corner under polls (first picture) and a toggle button on the left (second picture) called Secure Personal Health Data under your respective experiments  in PageSense. All the data entered  in the fields by your website visitors will now comply with HIPAA regulations.

 


  1. As we adhere to HIPAA, we assure you that the ePHI data is securely encrypted from our end.
  2. ePHI data will not be  shared with any third party.



The collected ePHI data cannot be modified in the application. If the "Restrict export of Personal data" option is disabled and if the experiment data has been exported, the activity will be captured in the experiment time line.


Account Deletion and Data Retention:
  1. PageSense retains all experiment reports for 90 days after the expiry of a user’s trial. . 
  2. The data retention period varies based on the subscription type a user opts for (6 months for Analyze & Engage Subscription, 12 months for Optimize).
  3. Once the data retention period expires, all the data tracked is deleted.
  4. Experiment data can be exported before the retention period ends.
  5. All experiment configurations and reports in a deleted space or project can be restored within 15 days. Post 15 days, all data will be deleted permanently. 

    Access your files securely from anywhere

      Zoho CRM Training Programs

      Learn how to use the best tools for sales force automation and better customer engagement from Zoho's implementation specialists.

      Zoho CRM Training
        Redefine the way you work
        with Zoho Workplace

          Zoho DataPrep Personalized Demo

          If you'd like a personalized walk-through of our data preparation tool, please request a demo and we'll be happy to show you how to get the best out of Zoho DataPrep.

          Zoho CRM Training

            Create, share, and deliver

            beautiful slides from anywhere.

            Get Started Now


              Zoho Sign now offers specialized one-on-one training for both administrators and developers.

              BOOK A SESSION









                                            You are currently viewing the help pages of Qntrl’s earlier version. Click here to view our latest version—Qntrl 3.0's help articles.




                                                Manage your brands on social media

                                                  Zoho Desk Resources

                                                  • Desk Community Learning Series


                                                  • Digest


                                                  • Functions


                                                  • Meetups


                                                  • Kbase


                                                  • Resources


                                                  • Glossary


                                                  • Desk Marketplace


                                                  • MVP Corner


                                                  • Word of the Day


                                                    Zoho Marketing Automation

                                                      Zoho Sheet Resources

                                                       

                                                          Zoho Forms Resources


                                                            Secure your business
                                                            communication with Zoho Mail


                                                            Mail on the move with
                                                            Zoho Mail mobile application

                                                              Stay on top of your schedule
                                                              at all times


                                                              Carry your calendar with you
                                                              Anytime, anywhere




                                                                    Zoho Sign Resources

                                                                      Sign, Paperless!

                                                                      Sign and send business documents on the go!

                                                                      Get Started Now




                                                                              Zoho TeamInbox Resources



                                                                                      Zoho DataPrep Resources



                                                                                        Zoho DataPrep Demo

                                                                                        Get a personalized demo or POC

                                                                                        REGISTER NOW


                                                                                          Design. Discuss. Deliver.

                                                                                          Create visually engaging stories with Zoho Show.

                                                                                          Get Started Now









                                                                                                              • Related Articles

                                                                                                              • Enable cross-domain tracking in PageSense

                                                                                                                Cross-domain tracking is the process of tracking a visitor's journey across different domains to achieve a desired goal or action. For example, your user visits your website's homepage www.technology.com, clicks the blog tab on the page and is ...
                                                                                                              • Configure cookie/privacy consent banner on your website

                                                                                                                Zoho PageSense uses cookies to run tests and track visitors' information on your website. These cookies are placed on your visitor's browser to store information, such as the device used or browser OS, while users access your website pages. This data ...
                                                                                                              • Quieter notification prompts for web push notifications in PageSense

                                                                                                                With businesses being digitized, sending web push notifications is considered one of the best re-engagement strategies used by marketers to improve customer engagement, reduce churn rates, and maximize conversions on the online store. However, with ...
                                                                                                              • Setup your Zoho PageSense account

                                                                                                                Zoho PageSense provides you with the right set of tools to test personalized website experiences, track user's key metrics, and further analyze their behavior on your website in real time to boost visitor conversions. To sign up with PageSense, all ...
                                                                                                              • Create your first pop-up in Zoho PageSense

                                                                                                                Choose from predesigned pop-ups in Zoho PageSense to engage customers on your website and use their feedback to improve your business instantly. No coding or design experience needed. All of the pop-up forms can be easily customized and distributed ...
                                                                                                                Wherever you are is as good as
                                                                                                                your workplace

                                                                                                                  Resources

                                                                                                                  Videos

                                                                                                                  Watch comprehensive videos on features and other important topics that will help you master Zoho CRM.



                                                                                                                  eBooks

                                                                                                                  Download free eBooks and access a range of topics to get deeper insight on successfully using Zoho CRM.



                                                                                                                  Webinars

                                                                                                                  Sign up for our webinars and learn the Zoho CRM basics, from customization to sales force automation and more.



                                                                                                                  CRM Tips

                                                                                                                  Make the most of Zoho CRM with these useful tips.



                                                                                                                    Zoho Show Resources