Heatmaps in Zoho PageSense

Heatmaps in Zoho PageSense

Heatmaps in Zoho PageSense visually represent how visitors interact with your webpages. They help you understand where users click, how far they scroll, and which areas of your page attract the most attention.

Instead of relying only on numerical analytics data, heatmaps display visitor interactions using color gradients. Warmer colors indicate higher engagement, while cooler colors represent lower interaction.

By analyzing these patterns, you can quickly identify usability issues, improve content placement, and optimize page elements to increase conversions.

Why Use Heatmaps

Understanding visitor behavior is essential for improving website performance. Heatmaps help you analyze how users interact with different sections of your webpage and identify opportunities for optimization.

With heatmaps, you can:

  • Identify high-engagement areas on your webpage
  • Detect ignored content or inactive sections
  • Optimize CTA placement and page layout
  • Understand visitor engagement patterns
  • Improve conversion-focused elements

Heatmaps are often used before running A/B test and Split URL experiments to understand how visitors currently interact with your pages.

Heatmaps Dashboard Overview

When you open the Heatmaps tab under the Track module, you’ll see a complete overview of all the heatmaps created for your project. This view helps you monitor visitor interaction data and manage your heatmap experiments efficiently.


  1. Heatmap Name
    Displays the name of each heatmap experiment, helping you quickly identify the webpage or campaign being tracked.
  2. Status
    Indicates whether the heatmap is currently active and collecting visitor interaction data or paused.
  3. Visits
    Shows the total number of times the tracked page was visited during the selected time period. Unlike sessions, visits count every page visit including repeat visits from the same user, helping you understand how frequently visitors (both new and returning) access the page.
  4. Clicks
    Displays the total number of clicks recorded on the tracked page. This metric reflects how frequently visitors interact with elements on the page.
  5. Clicks per Visit
    Represents the average number of clicks generated per visit. This metric helps you measure how actively visitors engage with the page elements.
  6. Created Date
    Displays when the heatmap was created and by whom, making it easier to track experiment ownership and history.

Create Heatmap

You can start a new heatmap experiment directly from the dashboard by clicking Create Heatmap. This opens the configuration screen where you can define tracking pages.

Step 1: Enter Heatmap Name
  1. Provide a descriptive name for the heatmap.

  1. Example: Landing page engagement.
  1. This helps identify the purpose of the experiment later.


Step 2(a): Define Pages to Track
When defining the Pages to Track for a heatmap, you must specify how PageSense should identify the webpages where visitor interactions will be recorded.

Depending on your website structure, you can use different URL matching conditions to accurately track user behavior on specific pages or sections of your website. PageSense provides an Advanced option that allows you to choose from 8 URL match types to precisely control page targeting.

 


Step 2(b): Define Pages not to Track (optional)
  • If the same element appears globally (for example, in the header or footer), but should not count as a conversion on certain pages, use the Pages Not to Track option. 

  • Apply the same URL match types to define exclusion rules.
  • This prevents inflated or misleading conversion data.




Step 3: Set Preview URL
The Preview URL loads the selected webpage inside the editor so you can verify that the correct page is being tracked.


Step 4: Choose Number of Visitors to Track
Select how many visitors should be included in the heatmap experiment.
Available options:
  • 2,000 Visitors
  • 5,000 Visitors
  • 10,000 Visitors
  • 25,000 Visitors
  • All Visitors

The heatmap will automatically stop collecting data once this limit is reached.


Step 5: Activate the Heatmap
After completing the configuration:
  1. Review the pages being tracked
  2. Confirm the preview URL
  3. Verify the visitor tracking limit
Click Activate to start the heatmap experiment.

Once activated, PageSense begins recording visitor interaction data on the selected webpages.


 




We’ve designed this documentation to guide you every step of the way. If you need further assistance or have any questions, don’t hesitate to contact us at support@zohopagesense.com - we’re always here to help!