Yes. Zoho PageSense allows you to add tags to session recordings for easier organization and analysis.

Tags help categorize recordings based on visitor actions or behaviors such as cart abandonment, failed signups, checkout drop-offs, CTA clicks, or successful conversions. Once tagged, recordings can be filtered later to quickly revisit and analyze similar visitor sessions.

This helps teams identify recurring usability issues and better understand visitor behavior patterns.

Yes. Session recordings can be segmented using various visitor conditions and audience filters available in Zoho PageSense.

You can filter recordings based on:

This helps analyze how different visitor groups interact with your website and identify behavior patterns across specific audience segments.

Yes. Zoho PageSense captures visitor interactions separately across desktop, tablet, and mobile devices.

This allows you to analyze how visitors interact with responsive layouts on different screen sizes and identify device-specific usability or engagement issues.

Yes. You can pause, resume, or stop a Session Recording experiment anytime from the experiment dashboard.

When paused, the experiment temporarily stops collecting new visitor recordings without deleting previously captured sessions. You can resume the experiment later whenever required.

Zoho PageSense provides multiple privacy and masking controls to help prevent sensitive visitor information from being recorded.

You can configure privacy settings to mask:

This helps protect visitor privacy while analyzing session behavior.

You can configure masking options from the Privacy settings section while creating or editing a Session Recording experiment.

PageSense allows you to:

These settings help ensure sensitive visitor information is not visible in session playback reports.

Yes. Zoho PageSense provides privacy controls and consent management options that help support GDPR compliance requirements.

You can configure:

This allows organizations to manage visitor consent and protect personal data during session tracking.

Yes. You can configure privacy and masking settings to hide or exclude specific webpage elements from being captured in session recordings.This is useful for protecting sensitive sections such as payment details, personal information, account data, or confidential webpage content.

Session recordings may not appear due to several reasons, including:

Verify the experiment configuration, tracking setup, and visitor activity to ensure recordings are captured correctly.

Certain visitor interactions may not appear in recordings if:

In such scenarios, parts of the visitor interaction may not be visible during session playback.