How to create custom form analytics in Zoho PageSense | Help Guide

Create a custom event form analytics

Sometimes, when submitting a form on your web page, you might not have a thank you or confirmation page to track successful visitor conversions. In these cases, you can implement a custom event into the success function of your AJAX request to measure the success or failure of specific events during form submissions. 

For example, consider a visitor filling out the Newsletter Subscription form on your web page, and a pop-up confirmation message appears right after the user form submits the form. For such cases, you can create a custom form analysis in PageSense by adding the two-line custom event code in the submit event button of the form to collect data about visitors who clicked the subscribe button, and track the actual newsletter sign ups on the form.

To create a custom event form analytics:

1. Click Form Analytics on the left pane, then click the New Form Analytics button. 

2. Add a descriptive name for your form analytics in the Name field, then enter the URL of the web page that contains the form you want to track and click Fetch Forms to load all the forms available on the specified web page. 

For example, let's say you want to track visitors' interaction on the 'Contact us' page of your website which does not contain a destination page URL with a thank you or confirmation message when the users submit the form. So, we'll name this form analysis 'Contact us form'. 

You can also track the same form across a group of web pages by enabling the Advanced button. This option also allows you to use different URL match types, and further include or exclude web pages from being tracked in a single experiment. 

3. Choose one of the forms listed, or manually add your form details by entering the form ID or form name. 




4. In the Confirmation Page Criteria, choose Custom Event from the match type drop-down. 


5. Enter a suitable name for the event to track your 'contact us' form submissions, for example, Submit_success, then click  + Create "Submit_success" event (as per our example). 


6. Based on your input, PageSense will generate an event API code. Copy and paste the API code inside the exact <script> tag of your web page, depending on the event you would like to track.

 
In our example, the <script> tag should be placed within the success response of your 'contact us' form. The following is how the code snippet looks on your web page before and after the implementation of 'Submit_success' custom event on your web page.

<code snippet before custom event implementation--->          <code snippet after custom event implementation---> 

 .             
Whenever your visitor fills out the contact form on you web page and clicks the 'Submit' button, Zoho PageSense will trigger the corresponding custom JS snippet to track the form submissions on your page. 

7. Click Activate to launch the form analytics on your web page.

Zoho PageSense will now begin to track visitors' interaction metrics on different form fields
, such as hesitation time, abandonment rate, and submission time, under the REPORTS tab of your experiment. However, if you wish to make changes to your form, click the Pause button at the top-right corner, then click Relaunch to run the experiment again.

Ensure that the Zoho PageSense code snippet is installed in all the URLs of your form analytics.




    Zoho CRM Training Programs

    Learn how to use the best tools for sales force automation and better customer engagement from Zoho's implementation specialists.

    Zoho CRM Training
      Redefine the way you work
      with Zoho Workplace

        Zoho DataPrep Personalized Demo

        If you'd like a personalized walk-through of our data preparation tool, please request a demo and we'll be happy to show you how to get the best out of Zoho DataPrep.

        Zoho CRM Training

          Create, share, and deliver

          beautiful slides from anywhere.

          Get Started Now


            Get started with Zoho Sign

            in a few quick steps!

            Download Help Guide





                      Still can't find what you're looking for?

                      Write to us: support@zohoforms.com


                            




                            

                        Zoho Marketing Automation

                          Zoho Sheet Resources

                           




                              Zoho Forms Resources


                                Secure your business
                                communication with Zoho Mail


                                Mail on the move with
                                Zoho Mail mobile application

                                  Stay on top of your schedule
                                  at all times


                                  Carry your calendar with you
                                  Anytime, anywhere




                                        Zoho Sign Resources

                                          Sign, Paperless!

                                          Sign and send business documents on the go!

                                          Get Started Now


                                              Zoho SalesIQ Resources



                                                  Zoho TeamInbox Resources



                                                          Zoho DataPrep Resources



                                                            Zoho DataPrep Demo

                                                            Get a personalized demo or POC

                                                            REGISTER NOW


                                                              Design. Discuss. Deliver.

                                                              Create visually engaging stories with Zoho Show.

                                                              Get Started Now











                                                                                    • Related Articles

                                                                                    • Create your first form analytics

                                                                                      Form analytics provide deeper insights about how your visitors interact with various fields in your online forms, such as the contact us form, sign up form, and other registration forms on your website. Creating and launching form analytics in ...
                                                                                    • Create a custom event goal

                                                                                      A Custom event goal is different from the other type of goals (Element Clicks, Link Clicks, and Time Spent on Page) in PageSense where you can track clicks and record the success metrics of common behavior of a user on your web page with no unique ...
                                                                                    • Create a custom event in funnel analysis

                                                                                      Funnels are used to track events and task completions by visitors between different stages in your website. By creating custom event funnels, you can track visitor clicks in every stage of your funnel page which does not contain a unique thank you ...
                                                                                    • Create form analytics using advanced url targeting options

                                                                                      Advanced URL targeting is the best way to track visitors in form analytics if you have the same form (for example, 'Sign up' or 'Contact Us') present on different pages of your website. During such cases, enabling the URL Targeting option allows you ...
                                                                                    • Integrate Google Universal Analytics with Zoho PageSense

                                                                                      With the Google Universal Analytics(UA) integration, you can track the web metrics of each variation in your experiment running on Zoho PageSense.  This page will provide you details on how you can integrate Zoho PageSense with Google Analytics using ...
                                                                                    Wherever you are is as good as
                                                                                    your workplace

                                                                                      Resources

                                                                                      Videos

                                                                                      Watch comprehensive videos on features and other important topics that will help you master Zoho CRM.



                                                                                      eBooks

                                                                                      Download free eBooks and access a range of topics to get deeper insight on successfully using Zoho CRM.



                                                                                      Webinars

                                                                                      Sign up for our webinars and learn the Zoho CRM basics, from customization to sales force automation and more.



                                                                                      CRM Tips

                                                                                      Make the most of Zoho CRM with these useful tips.



                                                                                        Zoho Show Resources