Use tags to filter session recordings in Zoho PageSense | Help Guide

Add tags to your session recordings

You can effortlessly categorize similar user patterns in your session recordings by adding tags. Tagging your recordings is a great method to view and note specific actions, like CTA clicks, sign-ups, or visitor states in PageSense. It will act as a filter to extract specific user behaviors from the rest, and refer to them later. 
For example, say you want to watch the recordings of visitors who attempted to sign up for your account but failed to submit the form. In this case, you can tag those screen recordings with a name like 'Signup-failed'. This could later be used to analyze which form fields the visitors hesitated to fill in, and where exactly did they drop out from the sign-up process.

To add tags manually in a session:

1. Open your session recording experiment and click the RECORDINGS tab from the navigation button at the top. 

2. Click on the session you want to apply a tag or keyword to from the list.
The video will open in a window and start playing automatically.

3. Click the TAGS section from the right pane, type in your tag name you want to use for filtering your recordings, then hit Enter on your keyboard.

For example, let's say you want to tag visitors who add items to the shopping cart, but disappear without making a purchase or completing a payment on your ecommerce site. In such cases, you can enter the tag as 'Cart abandonment' to filter out and view recordings of visitors who abandon your shopping site after adding items to the cart.
Add tags to session recordings in zoho pagesense
You can add multiple tags in the same fashion, and remove these tags by clicking the Close icon. 

To add tags automatically in recordings:

1. Copy and paste the following Javscript snippet into the event code of your session's web page: 

window.pagesense = window.pagesense || [];
window.pagesense.push(['tagRecording', '<tag-name>']);


2. Replace the 
<tag-name> with the tag name of your choice.

For example, let's say you want to tag a visitor who has added a product to the cart then add the JavaScript code in the function that processes the 'add-to-cart' event on your web page. After adding our code, the function will look something like the following:

function addProdToCart(product) {
window.pagesense = window.pagesense || [];
window.pagesense.push(['tagRecording', 'Add to cart']);
...
}
addProdToCart('Product abc');


Now, whenever a visitor adds products to their cart, the corresponding session recordings in PageSense will automatically be tagged with "Add to cart" in the video.






    Zoho CRM Training Programs

    Learn how to use the best tools for sales force automation and better customer engagement from Zoho's implementation specialists.

    Zoho CRM Training
      Redefine the way you work
      with Zoho Workplace

        Zoho DataPrep Personalized Demo

        If you'd like a personalized walk-through of our data preparation tool, please request a demo and we'll be happy to show you how to get the best out of Zoho DataPrep.

        Zoho CRM Training

          Create, share, and deliver

          beautiful slides from anywhere.

          Get Started Now


            Get started with Zoho Sign

            in a few quick steps!

            Download Help Guide





                      Still can't find what you're looking for?

                      Write to us: support@zohoforms.com


                            




                            

                        Zoho Marketing Automation

                          Zoho Sheet Reources

                           




                              Zoho Forms Resources


                                Secure your business
                                communication with Zoho Mail


                                Mail on the move with
                                Zoho Mail mobile application

                                  Stay on top of your schedule
                                  at all times


                                  Carry your calendar with you
                                  Anytime, anywhere




                                        Zoho Sign Resources

                                          Sign, Paperless!

                                          Sign and send business documents on the go!

                                          Get Started Now


                                              Zoho SalesIQ Resources



                                                  Zoho TeamInbox Resources



                                                          Zoho DataPrep Resources



                                                            Zoho DataPrep Demo

                                                            Get a personalized demo or POC

                                                            REGISTER NOW


                                                              Design. Discuss. Deliver.

                                                              Create visually engaging stories with Zoho Show.

                                                              Get Started Now











                                                                                    • Related Articles

                                                                                    • Filter and segment your session recordings

                                                                                      Session recording in PageSense provides a playback video of visitors' action on your website, including where, how, and which element they click and navigate to, on a page. However, with hundreds of recordings listed on your reports, finding the most ...
                                                                                    • Create your first session recordings

                                                                                      In PageSense, you can quickly create a session recording for an entire business domain, or create a single page or a set of pages to get a complete picture of your users’ journeys throughout your website, including clicks, scrolls, mouse movements, ...
                                                                                    • Identifying the visitors in your session recordings

                                                                                      Session recordings in PageSense use cookies to identify individual visitors' sessions, and track their behavior on your website. This cookie generates a random name for each of the visitor session, which is a combination of an adjective and an animal ...
                                                                                    • Understand the session recording reports

                                                                                      The recordings page appears after you have launched your experiment. It lists down visitor specific recordings against the given metrics: Visitor: A random name is assigned to the unique visitor who is recorded. The IPs are anonymized. A visitor is ...
                                                                                    • Setup your Zoho PageSense account

                                                                                      Zoho PageSense provides you with the right set of tools to test personalized website experiences, track user's key metrics, and further analyze their behavior on your website in real time to boost visitor conversions. To sign up with PageSense, all ...
                                                                                    Wherever you are is as good as
                                                                                    your workplace

                                                                                      Resources

                                                                                      Videos

                                                                                      Watch comprehensive videos on features and other important topics that will help you master Zoho CRM.



                                                                                      eBooks

                                                                                      Download free eBooks and access a range of topics to get deeper insight on successfully using Zoho CRM.



                                                                                      Webinars

                                                                                      Sign up for our webinars and learn the Zoho CRM basics, from customization to sales force automation and more.



                                                                                      CRM Tips

                                                                                      Make the most of Zoho CRM with these useful tips.



                                                                                        Zoho Show Resources