Understand session recordings and user behavior in Zoho PageSense | Help Guide

Understand the session recording reports

The recordings page appears after you have launched your experiment. It lists down visitor specific recordings against the given metrics:

  1. Visitor: A random name is assigned to the unique visitor who is recorded. The IPs are anonymized. A visitor is counted once if they spend two hours or less on your website. After two hours, they will be counted as a new visitor.
  1. Duration: The time spent by a visitor on your website.
  1. Goals: The number of goals the visitor has successfully completed in the given time.
  1. Device: The device used by the visitor to access your website.
  1. OS: The operating system used by the visitor.
  1. Browser: The browser used by the visitor to access your website.
  1. Country: The country from which the visitor has accessed your website.
  1. Date Created: The date on which the visitor accessed your website.
  1. Flag Recording: This helps flag and segregate important recordings of your website.





When you click on a recording, you'll be taken to the window shown below:

 
On the top bar, you'll be able to see the number of web pages the visitor has navigated through and the URL of the web page the visitor was browsing. 

On clicking the downward arrow at the end, you can see URL of all the web pages in the particular order in which the visitor navigated through them. Clicking on any one of these URLs will take you to the section in the recording when the visitor reaches that web page.

Below this, you'll be able to view the recording of the visitor's interaction with your website.

Using the bar at the bottom, you can pause and play the recording, go to the previous or the next recording, and adjust the seek to skip to certain sections of the recording. 

You'll find the goal icon on the timestamps when the visitor accomplished a goal. You can also choose to skip pauses, adjust the speed of the playback, and an option hide the right tab so that you can see the recording fullscreen.

Session details

On the right tab, you'll find the Session Details section. Here, the date, the time and the city from which the visitor accessed the website will be available. 

Under this section, you can see the user agent details of the visitor like the device, OS, browser, and the resolution of the visitor's setup. You can also see the source through which the visitor has reached that web page. 

Tags: You will be able to see the automatically assigned tags here, or you can add your own tags by keying in the value. If a tag with the same name is already added to a different recording in the project, it will show up once you start typing a tag name. You can pick from this list of just enter a new tag name.

Events: Available under the Session Details section, under the Events section, you'll get a list of all key events the visitor has traversed while browsing your website. This list will contain events like click on buttons, links, goals accomplished, and navigation to a different web page.

    Zoho CRM Training Programs

    Learn how to use the best tools for sales force automation and better customer engagement from Zoho's implementation specialists.

    Zoho CRM Training
      Redefine the way you work
      with Zoho Workplace

        Zoho DataPrep Personalized Demo

        If you'd like a personalized walk-through of our data preparation tool, please request a demo and we'll be happy to show you how to get the best out of Zoho DataPrep.

        Zoho CRM Training

          Create, share, and deliver

          beautiful slides from anywhere.

          Get Started Now


            Zoho Sign now offers specialized one-on-one training for both administrators and developers.

            BOOK A SESSION










                                    You are currently viewing the help pages of Qntrl’s earlier version. Click here to view our latest version—Qntrl 3.0's help articles.




                                        Manage your brands on social media

                                          Zoho Desk Resources

                                          • Desk Community Learning Series


                                          • Digest


                                          • Functions


                                          • Meetups


                                          • Kbase


                                          • Resources


                                          • Glossary


                                          • Desk Marketplace


                                          • MVP Corner


                                          • Word of the Day


                                            Zoho Marketing Automation

                                              Zoho Sheet Resources

                                               

                                                  Zoho Forms Resources


                                                    Secure your business
                                                    communication with Zoho Mail


                                                    Mail on the move with
                                                    Zoho Mail mobile application

                                                      Stay on top of your schedule
                                                      at all times


                                                      Carry your calendar with you
                                                      Anytime, anywhere




                                                            Zoho Sign Resources

                                                              Sign, Paperless!

                                                              Sign and send business documents on the go!

                                                              Get Started Now




                                                                      Zoho TeamInbox Resources



                                                                              Zoho DataPrep Resources



                                                                                Zoho DataPrep Demo

                                                                                Get a personalized demo or POC

                                                                                REGISTER NOW


                                                                                  Design. Discuss. Deliver.

                                                                                  Create visually engaging stories with Zoho Show.

                                                                                  Get Started Now









                                                                                                      • Related Articles

                                                                                                      • Add tags to your session recordings

                                                                                                        You can effortlessly categorize similar user patterns in your session recordings by adding tags. Tagging your recordings is a great method to view and note specific actions, like CTA clicks, sign-ups, or visitor states in PageSense. It will act as a ...
                                                                                                      • Filter and segment your session recordings

                                                                                                        Session recording in PageSense provides a playback video of visitors' action on your website, including where, how, and which element they click and navigate to, on a page. However, with hundreds of recordings listed on your reports, finding the most ...
                                                                                                      • Identifying the visitors in your session recordings

                                                                                                        Session recordings in PageSense use cookies to identify individual visitors' sessions, and track their behavior on your website. This cookie generates a random name for each of the visitor session, which is a combination of an adjective and an animal ...
                                                                                                      • Create your first session recordings

                                                                                                        In PageSense, you can quickly create a session recording for an entire business domain, or create a single page or a set of pages to get a complete picture of your users’ journeys throughout your website, including clicks, scrolls, mouse movements, ...
                                                                                                      • Integrate Zoho SalesIQ with PageSense

                                                                                                        If you are using Zoho SalesIQ, the live chat software used to connect and solve customer queries, then integrating with Zoho PageSense will let you easily view your customers' behavior on the website in real time, and further provide enhanced ...
                                                                                                        Wherever you are is as good as
                                                                                                        your workplace

                                                                                                          Resources

                                                                                                          Videos

                                                                                                          Watch comprehensive videos on features and other important topics that will help you master Zoho CRM.



                                                                                                          eBooks

                                                                                                          Download free eBooks and access a range of topics to get deeper insight on successfully using Zoho CRM.



                                                                                                          Webinars

                                                                                                          Sign up for our webinars and learn the Zoho CRM basics, from customization to sales force automation and more.



                                                                                                          CRM Tips

                                                                                                          Make the most of Zoho CRM with these useful tips.



                                                                                                            Zoho Show Resources