Code:

1. ticketInfo = invokeurl
2. [
3. url :"https://desk.zoho.com/api/v1/tickets/" + ticketid + ""
4. type :GET
5. connection:"desk"
6. ];
7. 
   
8. contactId = ticketInfo.getJSON("contactId");
9. contactInfo = invokeurl
10. [
11. url :"https://desk.zoho.com/api/v1/contacts/" + contactId + ""
12. type :GET
13. connection:"desk"
14. ];
15. info contactInfo;
16. 
    
17. crmContactID = contactInfo.getJSON("zohoCRMContact").get("id");
18. 
    
19. latestThreadInfo = invokeurl
20. [
21. url :"https://desk.zoho.com/api/v1/tickets/" + ticketid + "/latestThread"
22. type :GET
23. connection:"desk"
24. ];
25. 
    
26. attachmentsInfo = latestThreadInfo.get("attachments");
27. 
    
28. for each  attachment in attachmentsInfo
29. {
30. attachmentURL = attachment.get("href");
31. fileName = attachment.get("name");
32. 
    
33. getAttachment = invokeurl
34. [
35. url :attachmentURL
36. type :GET
37. connection:"testa"
38. ];
39. 
    
40. if(getAttachment != null)
41. {
42. if(isText(getAttachment))
43. {
44. getAttachment = getAttachment.toFile(filename);
45. }
46. param = Map();
47. param.put(fileName,getAttachment);
48. getAttachment.setParamName("file");
49. info "getAttachment:" + getAttachment;
50.         uploadAttachment = zoho.crm.attachFile("Contacts",crmContactID,getAttachment,"crm");
51. info uploadAttachment;
52. }
53. }

Screenshots for reference:






API References:

• Get Ticket Details
• Get Contact Details
• Get Ticket Thread Attachments
• Attach File in Zoho CRM

Note: This method works only if your contacts in Desk are synced via Zoho CRM. The zohoCRMContact ID is essential for locating the corresponding record in CRM.

Note: This related Zoho CRM contact ID will be available in the case of contact synced via Zoho CRM - Zoho Desk Integration.

Output:

Every time a customer responds to a ticket in Zoho Desk with an attachment, the file will automatically be uploaded to the related contact in Zoho CRM.