HR Help Desk
HR Help Desk User Service
HR Help Desk User Service is a platform where employees can submit case requests, and agents can manage and resolve them. It also features a watchlist that displays cases in which you’ve been @mentioned, along with a FAQ section that provides answers ...
HR Help Desk - Agents
Agents tab in HR Help Desk service is an administrators and agents space where they can manage and resolve the case requests raised by the employees in the organization. The following sections detail the views and actions that can be performed on the ...
HR Help Desk - FAQ
FAQs are Frequently Asked Questions, they serve as a resource where employees can find answers to common questions before submitting a case request. Administrators or agents can add FAQs to specific categories, allowing employees to quickly find ...
HR Help Desk - Cases - Watchlist
The Watchlist tab allows all your employees to see the cases in which they are involved. All cases in which an employee has been @mentioned will be shown in this tab. To view your watchlist: Go to HR Help Desk > Watchlist. Navigate to cases in which ...
Submit an HR Help Desk Request - Administrators
Administrators and agents can raise case request for self or they can raise for other employees in the organisation. Submitting a Case Request To submit a case request for self or other employees: Before raising a case request, you can search and ...
Submit an HR Help Desk Request - Employee
Employees can use the HR Help Desk to submit requests or report issues in specific categories, which are handled by agents with expertise in the relevant areas. Before raising a HR Help Desk request, you can search and find FAQs in Categories > ...
HR Help Desk - Feedback
Feedback setting in HR Help Desk, allows you to set up feedback system to improve your employee query resolution experience. Enabling this setting allows your employees to provide feedback on the agents who resolved their query. Set up HR Help Desk ...
HR Help Desk - Customization
Customization in HR Help Desk allows you to edit and reorder "case status" and "sources of request" labels. Set restrictions on reopening and commenting on closed cases. Mandate descriptions for the queries raised by your employees. Cases status To ...
HR Help Desk - Categories
HR Help Desk Categories are divisions under which queries can be categorized. Zoho People provides the following default categories, and additional ones can be added based on your organizational needs: General Queries: When enabled, this category ...
HR Help Desk - Automation
Automation in the HR Help Desk allows you to enable or disable notifications sent to agents and case requestors about the HR Help Desk request status. You can also configure advanced automation tasks, such as creating a workflow for email alerts and ...
Add HR Help Desk Service Administrator
Assign any administrator role users as HR Help Desk service administrators to oversee and manage the cases service. A Case Administrator will be able to access the settings and data of cases. Additionally, Case Administrators can assign another other ...
HR Help Desk - Settings
The HR Help Desk settings allow you to configure service preferences. You can add categories, assign agents, set up FAQs, and define SLAs for different case categories. Additionally, you can rename request status and source terms, and set ...
HR Help Desk Service Glossary
Categories: Categories are the divisions under which you can raise queries. The 'General Queries' category is available by default. You can also add more categories based on your organizational needs. Cases Administrator: An administrator for the HR ...
HR Help Desk Service Overview
What is HR Help Desk Service in Zoho People? Zoho People's HR Help Desk service is an advanced employee query management system through which you can handle queries, requests, and inquiries swiftly and systematically within your organization. It ...

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