Submitting a Case Request

Before raising a case request, you can search and find FAQs in Categories > Find help section. Additionally you can visit the FAQ section to find answers to your query. Click on the FAQ to find answers.

1. Go to HR Help Desk > Categories.
   
2. Click Ask Us in the relevant category for your query
   
   

   Raise a query in Ask your manager category to submit a query to your reporting manger.
3. Select the employee from the dropdown for whom you want to raise case request.
   
   

   Select your name if you would like to raise a request for yourself.

4. Select the appropriate subcategory from the dropdown.
   
   
   
   
5. Set the priority level of the case request.
   
6. Select the source of request from the dropdown through which employee has submitted their query.
7. Enter the subject line of the Query.
   
8. Enter the message of the query in the description section.
   
9. Attach any supporting documents for the query in the attachments section.
   
10. Set the case status.
    
11. Click Submit.
    The case request will be submitted and assigned to the respective agent. 
12. To find the status of your case request:
    - Navigate to HR Help Desk > My request tab if you raised request for yourself
    - Navigate to Watchlist tab or HR Help Desk > Agents > All Cases if your have raised case for other employees.