Submitting a case request

Before raising a case request, you can search and find FAQs in Categories > Find help section. Additionally you can visit the FAQ section to find answers to your query. Click on the FAQ to find answers.

1. Go to Cases > Categories.
   
2. Click Ask us in the appropriate category of the query.
   
3. Select the employee from the dropdown for whom you want to raise case request.
   

Select your name if you would like to raise a request for yourself.

4. Select the appropriate subcategory from the dropdown.
   
   
   
   
5. Set the priority level of the case request.
   
6. Select the source of request from the dropdown through which employee has submitted their query.
7. Enter the subject line of the Query.
   
8. Enter the message of the query in the description section.
   
9. Attach any supporting documents for the query in the attachments section.
   
10. Set the case status.
    
11. Click Submit.
    The case request will be submitted and assigned to the respective agent. 
12. To find the status of your case request:
    - Navigate to My request tab if you raised request for yourself
    - Navigate to Agents > All Cases if your have raised case for other employees.