Before raising a HR Help Desk request, you can search and find FAQs in Categories > Search FAQ section. Additionally you can visit the FAQ section to find answers related to your query. Click on the FAQ to find answers.

Submitting a Case Request

1. From the home page, navigate to HR Help Desk > Categories.
   
2. Click Ask us in the appropriate category for your query.
   
   
   
   Use the 'Ask Your Manager' category to submit a query to your reporting manager. This option is available only if the administrator has enabled this category in the settings.

   
3. Select the appropriate subcategory from the dropdown.
   
4. Set the priority level of your case request.
   
5. Enter the subject line of your Query.
   
6. Enter the message of your query in the description section.
   
7. Attach any supporting documents for the query in the attachments section.
   
   
   

Details of the agents handling cases in the relevant category are listed on the right side. You can find References and FAQs related to this case category.

8. Click Submit.
   Your request will be submitted and assigned to the respective agent. 
9. To find the status of your case request navigate to My request tab.
   
   
   
10. You can click on the case to find answers to your query and use the reply option to inquire about additional details or have a conversation with the agent.
    
    
    
    
11. Upon closure, a feedback request notification will be sent to your email address where you can provide feedback on the agent who resolved your query.

You will receive feedback request email only if the administrators have set up the feedback system for HR Help Desk service.