Submit an HR Help Desk Request - Employee

Submit an HR Help Desk Request - Employee

Employees can use the HR Help Desk to submit requests or report issues in specific categories, which are handled by agents with expertise in the relevant areas.

Watch our help video on how to submit a HR Help Desk request by employee:



Before raising a HR Help Desk request, you can search and find FAQs in Categories > Search FAQ section. Additionally 
you can visit the FAQ section to find answers related to your query. Click on the FAQ to find answers.

Submitting a Case Request

To raise case request:
  1. From the home page, navigate to HR Help Desk > Categories.
  2. Click Ask us in the appropriate category for your query.


    Use the 'Ask Your Manager' category to submit a query to your reporting manager. This option is available only if the administrator has enabled this category in the settings.
  3. Select the appropriate subcategory from the dropdown.
  4. Set the priority level of your case request.
  5. Enter the subject line of your Query.
  6. Enter the message of your query in the description section.
  7. Attach any supporting documents for the query in the attachments section.


Info
Details of the agents handling cases in the relevant category are listed on the right side. You can find References and FAQs related to this case category.
  1. Click Submit.
    Your request will be submitted and assigned to the respective agent. 
  2. To find the status of your case request navigate to My request tab.


  3. You can click on the case to find answers to your query and use the reply option to inquire about additional details or have a conversation with the agent.



  4. Upon closure, a feedback request notification will be sent to your email address where you can provide feedback on the agent who resolved your query.
Idea
You will receive feedback request email only if the administrators have set up the feedback system for HR Help Desk service.

Canceling a case request

To cancel unwanted case requests or requests raised by mistake, follow these steps.
  1. From your home page, go to HR Help Desk > My Requests tab.


  2. Click on the required status of the case and then click the case.
  3. Click on the ellipsis icon in the top right corner.
  4. Click Cancel Request.
    The case request will be canceled.