HR Help Desk - Settings

The HR Help Desk settings allow you to configure service preferences. You can add categories, assign agents, set up FAQs, and define SLAs for different case categories. Additionally, you can rename request status and source terms, and set restrictions as needed. You can also set up a feedback system, enable or disable notifications, and customize templates. For advanced automation, you can create workflows for email alerts and custom functions. The Permissions section allows you to designate an administrator for the service.

You can set any admin role users as HR Help Desk (cases) service administrators to oversee and manage the HR Help Desk service in Zoho People.

What can you do in HR Help Desk Settings?

Watch our help video on HR Help Desk settings:

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