Cases - Settings

What is in Cases settings?

Settings in Cases allow you to configure the service. You can add categories, assign agents, set up FAQs, and define SLAs related to case categories. You can customize status texts and set restrictions. Additionally, you can set up notifications and customize templates. Advanced automation tasks, such as creating workflows, email alerts, and custom functions, can also be added. The Permissions section allows you to set up an administrator for the service.

You can set any admin role users as cases service administrators to oversee and manage the cases service

What can you do with Cases settings?

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