HR Help Desk - Cases - Watchlist
The Watchlist tab allows all your employees to see the cases in which they are involved. All cases in which an employee has been @mentioned will be shown in this tab.
To view your watchlist:
- Go to HR Help Desk > Watchlist.
- Navigate to cases in which you are tagged in based on the case status such as Open, In progress, Pending, On hold, and Closed.
- Click on the case in the watchlist to reply or add your comment about the case.
- Actions you can do in the watchlist:
- Write a comment.
- Add a new FAQ related to the case, which will be added to the FAQ section of the Case Category.
- Attach FAQ, use this option to retrieve the existing FAQ and provide it as a reference to resolve this case.
Access your files securely from anywhere
Zoho CRM Training Programs
Learn how to use the best tools for sales force automation and better customer engagement from Zoho's implementation specialists.
Zoho DataPrep Personalized Demo
If you'd like a personalized walk-through of our data preparation tool, please request a demo and we'll be happy to show you how to get the best out of Zoho DataPrep.
- Zoho Workerly Home
- Forums
- Connect With Us:
- Zoho Recruit Home
- Forums
- Connect With Us:
New to Zoho Writer?
Create. Review. Publish.
New to Zoho CRM Plus?
Deliver unforgettable customer experiences
New to Zoho CRM Plus?
Deliver unforgettable customer experiences
New to Zoho Marketing Plus?
Everything you need to run your marketing
New to Zoho Marketing Plus?
Everything you need to run your marketing
You are currently viewing the help pages of Qntrl’s earlier version. Click here to view our latest version—Qntrl 3.0's help articles.
New to Zoho Survey?
Zoho Sheet Resources
Zoho Forms Resources
New to Zoho Sign?
Zoho Sign Resources
Sign, Paperless!
New to Zoho TeamInbox?
Zoho TeamInbox Resources
New to Zoho ZeptoMail?
Design. Discuss. Deliver.
New to Zoho Workerly?
New to Zoho Recruit?
New to Zoho CRM?
New to Zoho Projects?
New to Zoho Sprints?
New to Zoho Assist?
New to Bigin?
Related Articles
HR Help Desk Reports
To access various case reports, navigate to Reports on the bottom left corner of your screen and go to the Organization Reports tab. You can use the filter feature available on the top right, corner (filter icon) to search based on time, category, ...HR Help Desk User Service
HR Help Desk User Service is a platform where employees can submit case requests, and agents can manage and resolve them. It also features a watchlist that displays cases in which you’ve been @mentioned, along with a FAQ section that provides answers ...HR Help Desk - Operations
What is HR Help Desk Operations in Zoho People? HR Help Desk in operations is where admins and agents handle employee case requests. It lets them view, assign, and resolve cases from one place. You can also add a case for another user under the ...HR Help Desk Service Overview
What is HR Help Desk Service in Zoho People? Zoho People's HR Help Desk service is an advanced employee query management system through which you can handle queries, requests, and inquiries swiftly and systematically within your organization. It ...HR Help Desk - Settings
The HR Help Desk settings allow you to configure service preferences. You can add categories, assign agents, set up FAQs, and define SLAs for different case categories. Additionally, you can rename request status and source terms, and set ...
New to Zoho LandingPage?
Zoho LandingPage Resources