Manage Shifts
To Manage Shifts, navigate to Operations > Shifts > Manage Shifts tab. As the name suggests, this space allows you to create, delete, edit shifts, and all of its associated preferences.
Shifts can also be managed from Settings > Shift > General > Manage Shift
Adding and Editing Shifts
To add a new shift click on Add Shift, to edit any added shift, simply click on one of the shifts listed here.
- Enter a shift name and choose an identification color.
- Specify the shift duration.
- If shift times are not too specific in your organization, you can allow employees to check-in / check-out earlier or later than the shift duration. Enable and adjust the Shift Margins preferences as required. With the settings depicted in the screenshot below, the shift starts at 9:00 AM and ends at 05:00 PM. However, employees can check-in as early as 08:00 AM and leave as late as 06:00 PM.
- Choose if weekends are based on location or shifts.
- If you want to have half working days or half weekends, then enable the corresponding option. By enabling this option, you can choose between a full day, the first or the second half as the weekend. For example
- In this example, Sundays are holidays. However, the first half of all Saturdays are considered as a shift (half working day). The second half is considered as weekend.
- If you wish to record shift allowance, then enable the Provide Shift Allowance option and provide the rate per day. This data is typically pushed to Zoho Payroll or exported. The data can be accessed in the Attendance Tabular View and Presence hours break-up report.
- Finally, select the applicable locations for this shift. Use the Add Criteria button to select departments or divisions within the selected location to have a more precise control over applicability.
- Click Save
To customize aspects such as working hours, strict or lenient attendance modes, overtime and deviation calculation, imposing maximum work hours, time round-off, or grace period, check out the
Specific Policy feature available through the Attendance service settings.
Employee shift mapping, in simple terms, involves assigning specific employees to specific shifts. This process helps effectively manage and complete work on time by ensuring the right resources are allocated to the appropriate shifts at the right time.
To perform employee shift mapping, navigate to Operations > Shifts > Employee Shift Mapping tab.
By default, the weekly shift calendar is displayed, with options to cycle to different weeks. A daily shift calendar view is also available. Additionally, you can use the filter option to list employees belonging to specific departments, location, and other criteria.
To change the shift of one of the employees on a particular date, you can select a record from the list and click on Change Shift.
Assigning Shifts
Shifts can be assigned primarily from Operations and from the Team View (for managers) in the Attendance (user service on the left bar) service.
Let us take a look at two flows for assigning shifts manually:
- Go to Operations > Shifts > Employee Shift Mapping
- Use the Filter icon to list only the employees you are looking to change the shift for. For this example, let us select only the support employees belonging to the IT department. (Furthermore, you can include shift as a criteria in filter options, for example, if you only want to select employees belonging to the general shift)
- Click on Change Shift
- Make any inclusions or exclusions from the employee list, add any criteria if required, select the shift name, applicable date, and enter the reason for change.
- Finally, click Submit
For managers looking to assign shifts for their reportees, they can do so by navigating to Attendance > Team > Shift Schedule