Troubleshooting Guide
Adding user failed - 'An invited user with the same email address already exists'.
This issue occurs when one of the invited users has a matching email address of one of the existing users in your organization. All active user email addresses must be unique. Try again with a unique email address.
Adding user failed - 'User has an unconfirmed account'.
This error is reported when verification is pending from user's side. When a user is invited from Zoho People, the user is expected to login and verify their account within the 7 days link validity period.
Adding user failed - 'The user has an account in a different region'.
This error occurs when the employee has an account in another domain. This error is also reported when a user with the same email address exists in in any one of our data centers. All active user email addresses need to be unique. Check if the ...
Unable to login - ' You are not allowed to sign in using this IP address.'
It is possible that your IP address has been restricted in Zoho Accounts. Write to support@zohopeople.com to remove your IP address from the restriction.
Unable to sync users from Office 365 -' Zoho People app is not installed or authentication failed'.
This error occurs when have not logged in using your Office365 credentials. Login using your Office365 credentials to successfully sync users from Office365 to your Zoho People account. Learn more about syncing users from Office365.
Unable to sync users from GApps - ' Please install Zoho People app from Google Apps Marketplace to proceed'.
This error occurs when you have not logged in using your GApps credentials. To successfully sync users from GApps to your Zoho People account, login using your GApps credentials. Learn more about Zoho People for G Suite.
Adding domain failed - ' This operation cannot be performed as you are not the Organization Admin.'
While you may be the Super Administrator in Zoho People, you must be the Accounts Organization Admin to be able to add a domain. Only a user who is an Accounts Organization Admin and an Admin or Super Admin in Zoho People can add a domain. To make a ...
Adding domain failed - ' The domain you are trying to access is verified and is being used by another organization'.
This error occurs when someone belonging to your organization has added this domain in another organization. Delete the domain from that organization and trying adding again. If unsuccessful, add a different domain.
Unable to access Zoho People account - ' Your organizational account already exists'.
This error occurs when you have not been added to the Zoho People account, although you are part of the Zoho Account organization. Contact your administrator to add you to your Zoho People account to gain access.
Issues faced by users with a rebranded domain ( third-party cookies disabled in browser)
The below-listed issues occur for rebranded domain users as third-party cookies are disabled in their web browser. File upload fails when trying to import files in any form. Profile picture is not displayed when photos were uploaded via ...
Troubleshooting Guide - Introduction
This troubleshooting guide aims at addressing the common yet unexpected issues you may face when using Zoho People. Issues faced by Zoho People users with a rebranded domain (third-party cookies in browser) Adding domain failed - ' The domain you ...

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