Issues faced by users with a rebranded domain ( third-party cookies disabled in browser)

The below-listed issues occur for rebranded domain users as third-party cookies are disabled in their web browser.

File upload fails when trying to import files in any form.
Profile picture is not displayed when photos were uploaded via accounts.zoho.com website.
Unable to open documents uploaded by candidates during the onboarding process. (Zoho writer will not load).
Mail merge documents cannot be accessed within Zoho People.
When trying to send documents for e-sign, the Zoho Sign site will fail to load and thus cannot be accessed.
Failure to load when viewing and generating reports through analytics integration.

For all the above-listed issues faced by rebranded domain users, it is essential that third-party cookies must be enabled in your web browser. Note that Apple's Safari browser has third-party cookies disabled by default. If you are using Chrome, Microsoft Edge, Mozilla Firefox, Opera, Safari, please use the steps below to check if third-party cookies are enabled in your web browser.

Enabling third-party cookies on your web browser

Google Chrome

At the top right corner, Click More (ellipsis icon) > Settings.
Click Advanced at the bottom.
Now click Content Settings under Privacy and Security.
Click Cookies.
Turn on Allow sites to save and read cookie data option.

Mozilla Firefox

Open your Firefox browser. Click More (☰ Burger Icon) > Preferences.
Select Privacy & Security from the left panel of options.
Uncheck the Third-Party Cookies option.

Microsoft Edge

Open Microsoft Edge. Click on the more icon (ellipsis icon) > Settings.
Go to Site permissions tab on the left menu pane.
Select cookies and site data.
Uncheck Block-third party cookies option.

Safari

1. Open your Safari browser. Click the Safari Menu from the top left corner of your screen and choose Preferences.

2. Click on the Privacy tab.

3. Now uncheck the Prevent Cross-site tracking and Block all Cookies option.

Opera

1. Open Opera browser, click on the Opera Menu Icon. Select Settings.

2. Scroll down to Site Settings under Privacy and Security.

3. Select Cookies and site data.

4. Enable Allow sites to save and read cookie data and uncheck Block third-party cookies option.

Zoho CRM Training Programs

Learn how to use the best tools for sales force automation and better customer engagement from Zoho's implementation specialists.

Redefine the way you work

with Zoho Workplace

Start your free trial

Zoho DataPrep Personalized Demo

If you'd like a personalized walk-through of our data preparation tool, please request a demo and we'll be happy to show you how to get the best out of Zoho DataPrep.

Create, share, and deliver

beautiful slides from anywhere.

Get Started Now

Zoho Sign now offers specialized one-on-one training for both administrators and developers.

BOOK A SESSION

Zoho Workerly Home
Forums
Connect With Us:

Zoho Recruit Home
Forums
Connect With Us:

Start tracking your website metrics today

Use PageSense to understand what your visitors are looking for, how they are behaving, and where they are facing problems on your website.

Ready to improve your website's performance?

Install the PageSense code snippet on your site in a matter of minutes and start collecting in-depth data about the website visitors to grow your business.

Track and measure every business goal

Set up goals in PageSense to measure every single action performed by visitors on your website like button or link clicks, form submissions, and page engagements.

Understand the customer journey on your website

Create funnels in PageSense to quickly see which pages visitors use to enter your website, where they navigate to next, and which pages they decide to leave without converting.

Visualize your visitor's behavior with color codes

Set up heatmaps in PageSense to see where users have clicked more, how far they've scrolled, and on which parts of a page they've spent the most time using color-coded patterns in reports.

Measure customer engagement with your web forms

Use form analytics in PageSense to see how people interact with different fields in your form, whether they complete the form successfully or not, and where exactly they drop out on your form.

Record real visitor interactions on your website

Use session recordings in PageSense to watch a video of all the visitor actions performed on your website including the pages they navigate, the buttons they click, the UX issues they face, and more.

Test and optimize webpages for better conversions

Run A/B or Split URL tests in PageSense to figure out which version of your web page works best for your business and results in the best conversion rate.

Give each customer a unique website experience

Use personalization in PageSense to deliver customized versions of your website for every individual customer based on their demographics, local weather, browsing history, and more.

Grow your business through customer feedback

Run polls on your website using PageSense to understand what your customers think about your products/services and what needs improvement on your site.

Send timely updates that customers love

Use web push notifications in PageSense to schedule and notify your customers about an upcoming flash sale, product releases, promotional coupons, and a lot more that can spark conversions on your website.

Advertise your business to website visitors

Use pop-ups in PageSense to instantly grab the attention of visitors by showing attractive signup offers, coupon code discounts, or email newsletters that can eventually convert them into subscribers.

Access more advanced settings in PageSense

Use PageSense's advanced features like creating mutually exclusive groups, enabling cross-domain tracking, configuring customized project JS, and more to get deeper insights about your website.

Try easy-to-use extensions

Download the PageSense extension app available for your web browser with a few clicks and start collecting all of your required website metrics in real time.

Discover your favorite integrations with PageSense

Get a deeper look at your website's data by seamlessly integrating PageSense with a host of popular third-party apps like Google Analytics, Mixpanel, Intercom, and more.

Quick Links	Workflow Automation	Data Collection
Web Forms	Enterprise	Begin Data Collection
Interactive Forms	Workplace	Data Collection App
Offline Forms	Customer Service	Accessible Forms
Digital Forms	Marketing	Forms for Small Business
HTML Forms	Education	Zoho Forms for Enterprise
Contact Forms	E-commerce
Lead Generation Forms	Healthcare
Wordpress Forms	Customer onboarding
No Code Forms	Construction
Free Forms	Travel
Prefill Forms	Non-Profit
Intake Forms
Form Designer
Card Forms
Assign Forms
Translate Forms
Electronic Forms
Notification Emails for Forms
Holiday Forms
Form to PDF
Email Forms CRM Forms Embeddable Forms Drag and Drop form builder

Zoho Pagesense Resources

You are currently viewing the help pages of Qntrl’s earlier version. Click here to view our latest version—Qntrl 3.0's help articles.

New to Zoho Survey?

Access Zoho Survey

Latest Feature Updates

Explore our Pricing & Plans

Zoho Survey Resources

Android Mobile Surveys

Insurvey Blogs

Insight Blogs

Tips & Tricks

New to Zoho Social?

Manage your brands on social media

Access Zoho Social

Zoho Desk Resources

Desk Community Learning Series
Digest
Functions
Meetups
Kbase
Resources
Glossary
Desk Marketplace
MVP Corner
Word of the Day

Zoho Sheet Resources

New to Zoho Forms?

Latest Feature Updates

Explore our Pricing & Plans

Zoho Forms Resources

Secure your business

communication with Zoho Mail

Get started

Mail on the move with

Zoho Mail mobile application

Go Mobile

Stay on top of your schedule

at all times

Get started

Carry your calendar with you

Anytime, anywhere

Get started

Latest Announcements

New to Zoho Sign?

Zoho Sign Resources

Sign, Paperless!

Sign and send business documents on the go!

Get Started Now

Zoho SalesIQ Resources

New to Zoho TeamInbox?

Zoho TeamInbox Resources

Connect with us

New to Zoho ZeptoMail?

LEARN MORE

Latest Feature Updates

Zoho DataPrep Resources

New to Zoho DataPrep?

Access Zoho DataPrep

Zoho DataPrep Demo

Get a personalized demo or POC

Design. Discuss. Deliver.

Create visually engaging stories with Zoho Show.

Get Started Now

New to Zoho Workerly?

Access Zoho Workerly

New to Zoho Recruit?

Access Zoho Recruit

New to Zoho CRM?

Signup Now

Access Zoho CRM

Latest Feature Updates

New to Zoho Projects?

Access Zoho Projects

New to Zoho Sprints?

Access Zoho Sprints

You are currently viewing the help articles of Sprints 1.0. If you are a user of 2.0, please refer here.

You are currently viewing the help articles of Sprints 2.0. If you are a user of 1.0, please refer here.

New to Zoho Assist?

Access Zoho Assist

New to Bigin?

Signup Now

Access Bigin

Latest Feature Updates

Related Articles
Troubleshooting Guide - Introduction
This troubleshooting guide aims at addressing the common yet unexpected issues you may face when using Zoho People. Issues faced by Zoho People users with a rebranded domain (third-party cookies in browser) Adding domain failed - ' The domain you ...
Adding domain failed - ' This operation cannot be performed as you are not the Organization Admin.'
While you may be the Super Administrator in Zoho People, you must be the Accounts Organization Admin to be able to add a domain. Only a user who is an Accounts Organization Admin and an Admin or Super Admin in Zoho People can add a domain. To make a ...
Adding domain failed - ' The domain you are trying to access is verified and is being used by another organization'.
This error occurs when someone belonging to your organization has added this domain in another organization. Delete the domain from that organization and trying adding again. If unsuccessful, add a different domain.
Unable to sync users from Office 365 -' Zoho People app is not installed or authentication failed'.
This error occurs when have not logged in using your Office365 credentials. Login using your Office365 credentials to successfully sync users from Office365 to your Zoho People account. Learn more about syncing users from Office365.
Unable to sync users from GApps - ' Please install Zoho People app from Google Apps Marketplace to proceed'.
This error occurs when you have not logged in using your GApps credentials. To successfully sync users from GApps to your Zoho People account, login using your GApps credentials. Learn more about Zoho People for G Suite.