Issues faced by users with a rebranded domain ( third-party cookies disabled in browser)
The below-listed issues occur for rebranded domain users as third-party cookies are disabled in their web browser.
- File upload fails when trying to import files in any form.
- Profile picture is not displayed when photos were uploaded via accounts.zoho.com website.
- Unable to open documents uploaded by candidates during the onboarding process. (Zoho writer will not load).
- Mail merge documents cannot be accessed within Zoho People.
- When trying to send documents for e-sign, the Zoho Sign site will fail to load and thus cannot be accessed.
- Failure to load when viewing and generating reports through analytics integration.
For all the above-listed issues faced by rebranded domain users, it is essential that third-party cookies must be enabled in your web browser. Note that Apple's Safari browser has third-party cookies disabled by default. If you are using Chrome, Microsoft Edge, Mozilla Firefox, Opera, Safari, please use the steps below to check if third-party cookies are enabled in your web browser.
Enabling third-party cookies on your web browser
Google Chrome
- At the top right corner, Click More (ellipsis icon) > Settings.
- Click Advanced at the bottom.
- Now click Content Settings under Privacy and Security.
- Click Cookies.
- Turn on Allow sites to save and read cookie data option.
Mozilla Firefox
- Open your Firefox browser. Click More (☰ Burger Icon) > Preferences.
- Select Privacy & Security from the left panel of options.
- Uncheck the Third-Party Cookies option.
Microsoft Edge
- Open Microsoft Edge. Click on the more icon (ellipsis icon) > Settings.
- Go to Site permissions tab on the left menu pane.
- Select cookies and site data.
- Uncheck Block-third party cookies option.
Safari
1. Open your Safari browser. Click the Safari Menu from the top left corner of your screen and choose Preferences.
2. Click on the Privacy tab.
3. Now uncheck the Prevent Cross-site tracking and Block all Cookies option.
Opera
1. Open Opera browser, click on the Opera Menu Icon. Select Settings.
2. Scroll down to Site Settings under Privacy and Security.
3. Select Cookies and site data.
4. Enable Allow sites to save and read cookie data and uncheck Block third-party cookies option.
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Troubleshooting Guide - Introduction
This troubleshooting guide aims at addressing the common yet unexpected issues you may face when using Zoho People. Issues faced by Zoho People users with a rebranded domain (third-party cookies in browser) Adding domain failed - ' The domain you ...Adding domain failed - ' This operation cannot be performed as you are not the Organization Admin.'
While you may be the Super Administrator in Zoho People, you must be the Accounts Organization Admin to be able to add a domain. Only a user who is an Accounts Organization Admin and an Admin or Super Admin in Zoho People can add a domain. To make a ...Adding domain failed - ' The domain you are trying to access is verified and is being used by another organization'.
This error occurs when someone belonging to your organization has added this domain in another organization. Delete the domain from that organization and trying adding again. If unsuccessful, add a different domain.Unable to sync users from Office 365 -' Zoho People app is not installed or authentication failed'.
This error occurs when have not logged in using your Office365 credentials. Login using your Office365 credentials to successfully sync users from Office365 to your Zoho People account. Learn more about syncing users from Office365.Unable to sync users from GApps - ' Please install Zoho People app from Google Apps Marketplace to proceed'.
This error occurs when you have not logged in using your GApps credentials. To successfully sync users from GApps to your Zoho People account, login using your GApps credentials. Learn more about Zoho People for G Suite.
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