Employee Cases | HR Case Management | Zoho People

Employee Cases

The Cases feature helps an employee get answers to their queries in a quick and streamlined manner. Cases is an internal query management system in the organization with agents handling queries in different categories.

Submitting and tracking queries

Follow these steps to submit a query:

      1. From the home page, go to Cases and then Categories.




      2. Type your question into the search bar to see if any FAQs match your query.
      3. If no FAQs match, click on the relevant category and click Ask Us.
      4. Type in the query's Subject and Description.




      5. Upload any attachments.
      6. Click Submit.

Once a case is submitted, the agent for that category will pick up the case. View all your case requests under My Requests.




Click on the case for a detailed view. 



An employee can track the progress of their case here and also communicate with the agent for any clarifications. Once the case is resolved, the status will be changed to Closed



    Zoho CRM Training Programs

    Learn how to use the best tools for sales force automation and better customer engagement from Zoho's implementation specialists.

    Zoho CRM Training
      Redefine the way you work
      with Zoho Workplace

        Zoho DataPrep Personalized Demo

        If you'd like a personalized walk-through of our data preparation tool, please request a demo and we'll be happy to show you how to get the best out of Zoho DataPrep.

        Zoho CRM Training

          Create, share, and deliver

          beautiful slides from anywhere.

          Get Started Now


            Zoho Sign now offers specialized one-on-one training for both administrators and developers.

            BOOK A SESSION









                                      You are currently viewing the help pages of Qntrl’s earlier version. Click here to view our latest version—Qntrl 3.0's help articles.




                                          Manage your brands on social media

                                            Zoho Desk Resources

                                            • Desk Community Learning Series


                                            • Digest


                                            • Functions


                                            • Meetups


                                            • Kbase


                                            • Resources


                                            • Glossary


                                            • Desk Marketplace


                                            • MVP Corner


                                            • Word of the Day


                                              Zoho Marketing Automation

                                                Zoho Sheet Resources

                                                 

                                                    Zoho Forms Resources


                                                      Secure your business
                                                      communication with Zoho Mail


                                                      Mail on the move with
                                                      Zoho Mail mobile application

                                                        Stay on top of your schedule
                                                        at all times


                                                        Carry your calendar with you
                                                        Anytime, anywhere




                                                              Zoho Sign Resources

                                                                Sign, Paperless!

                                                                Sign and send business documents on the go!

                                                                Get Started Now




                                                                        Zoho TeamInbox Resources



                                                                                Zoho DataPrep Resources



                                                                                  Zoho DataPrep Demo

                                                                                  Get a personalized demo or POC

                                                                                  REGISTER NOW


                                                                                    Design. Discuss. Deliver.

                                                                                    Create visually engaging stories with Zoho Show.

                                                                                    Get Started Now









                                                                                                        • Related Articles

                                                                                                        • Employee Information Settings

                                                                                                          What is Employee Information Settings in Zoho People? Employee information includes employee-related preferences, features, and customizations that impact all employees in your organization. It includes: Basic preferences such as dual-reporting, ...
                                                                                                        • Employee Handbook - Introduction

                                                                                                          Zoho People is an online Human Resource Management System designed to help you save time by managing many of your HR activities independently, without the need to constantly follow up with your Human Resources team. You can complete many of your ...
                                                                                                        • Employee File Management

                                                                                                          In Zoho People, an employee can view and refer to documents in three sections: organization files, employee files, and personal uploads.  All the files can be viewed in either a list or a folder view. Organization files  Company-wide policies that ...
                                                                                                        • Employee Information Operations

                                                                                                          What is Employee Information Operations in Zoho People? Employee information in operations lets you manage employee records, departments, designations, delegations, and exit records. Employees can also add HR Process requests from here. The Userwise ...
                                                                                                        • HR Process

                                                                                                          What is the HR Process feature in Zoho People? HR Process ensures seamless management of employee transitions in department, designation, location, and employment status. This helps when there is a organizational restructuring or when employees move ...
                                                                                                          Wherever you are is as good as
                                                                                                          your workplace

                                                                                                            Resources

                                                                                                            Videos

                                                                                                            Watch comprehensive videos on features and other important topics that will help you master Zoho CRM.



                                                                                                            eBooks

                                                                                                            Download free eBooks and access a range of topics to get deeper insight on successfully using Zoho CRM.



                                                                                                            Webinars

                                                                                                            Sign up for our webinars and learn the Zoho CRM basics, from customization to sales force automation and more.



                                                                                                            CRM Tips

                                                                                                            Make the most of Zoho CRM with these useful tips.



                                                                                                              Zoho Show Resources