Successful project management software helps users effectively track
issues. The
Zendesk extension for Zoho Projects acts as an add-on to the
Issues module in Zoho Projects. You can associate a ticket from your
Zendesk account with an issue or a task in Zoho Projects using this
extension.
Installing the Zendesk for Zoho Projects extension in your portal
- Click
in the upper-right corner of the top navigation band. - Navigate to Marketplace > All Apps.
- Search for Zendesk for Zoho Projects extension.
- Click Install.
- Agree to the terms of service and click Install.
Set your preferences under the General section.
Choose the profiles and projects where you would like the extension to be shared.
![](https://help.zoho.com/galleryDocuments/edbsn4a409fcbed19616a0c91d916236b86766d9f29bb77c06f37ce1ca55e511724fa8ac00a2dce890fa22fea350ebc491551?inline=true)
- Agree to the Terms of Use and then click Save & Proceed.
- Enter the domain name associated with Zendesk and click Save Configuration.
![](https://help.zoho.com/galleryDocuments/edbsnba7ef9412070d6de469a0bf625385c9b8aa9f1404c60c829fc4629ac15bfedcc2515da2046ad2e5a3c22e6b80479aac8?inline=true)
- Navigate to the Connections tab.
- Hover over the Zendesk for Zoho Projects tile and then click Connect.
- Enter the Zendesk sub-domain name.
- Click Connect.
- Sign into your Zendesk account.
- Click Allow to allow Zoho Workflow to access your account.
Associating a Zendesk ticket with an issue or a task in Zoho Projects
- Navigate to your project and pick the task or issue that you want to associate a ticket with.
- Scroll down to the details page and click the more option icon (
) to access the Zendesk extension.
- Click Associate Ticket.
- Search for the ticket using the search bar or choose the ticket from the list.
- Click Associate.
Viewing a ticket
- Navigate to the task or issue that has the associated ticket you want to view.
- Click the Zendesk extension.
View the ticket details that are associated with the current task or issue.
The title, status, and owner of the ticket are displayed here.
![](https://help.zoho.com/galleryDocuments/edbsndab2a5f74f4c0ce14e24af1bdab81596c17cf3794f575a49c89aecd69d8266d849b65e3190100fe808a7a0dce7298890?inline=true)
Click on the title to open the ticket in Zendesk.
Deleting a ticket
- Navigate to the task or issue that has the associated ticket you want to delete.
- Click the Zendesk extension.
- Hover over the ticket and click the trash icon.
![](https://help.zoho.com/galleryDocuments/edbsn1a4c0a19869b36e768607e73f1264714b0407691a67ccd01f056b65b27a89a2cb7ff4136aa453bf9f8351793bcafd59e?inline=true)
- Click Yes! Delete.