Zendesk Sell for Zoho Projects | Online Help | Zoho Projects

Zendesk Sell for Zoho Projects

The Zendesk Sell for Zoho Projects extension makes it easy to keep track of your customers' details, so that you can better prioritize and manage tasks in Zoho Projects. It lets you manage contacts, deals, and tasks between these applications. You can view all the information from Zendesk Sell within Zoho Projects.

Installing the extension

  1. Click   in the upper-right corner of the top navigation band.
  2. Navigate to Marketplace > All.
  3. Search for and click on Zendesk Sell for Zoho Projects.
  4. Click Install.
  5. Agree to the terms of service, then click Install.
  6. Under the General section, select the profiles, projects, and users you want the extension to be shared with or given access to.

  7. Agree to the terms of use.
  8. Click Install Extension.
  9. Click Authorize.
    Sign in with your Zendesk Sell credentials.

Linking tasks from Zendesk Sell

You can associate tasks from Zendesk Sell with the tasks in Zoho Projects. This will help to track the tasks and complete them easier.
  1. Navigate to your project and click on a task.
  2. Click Zendesk Sell in the task tab.
  3. Click Associate Tasks.

  4. Search for the contact from Zendesk Sell that you would like to associate with.
    The Contact information, Deals, and Tasks associated with the contact will be fetched and displayed here.

  5. Under Tasks, tap to select the activities you want to link with the task.
  6. Once selected, click Link Tasks under Activity.
    The selected tasks will be linked under the specified task. They can be unlinked anytime.
  7. You can Edit or Delete the tasks within the Zoho Projects.
    This will be reflected in the Zendesk Sell.

Managing Deals

Click the Deals tab to view information about the deals associated with the customer. The details of the deals already available in Zendesk Sell will be displayed in this tab. If the details are not present, you can add them to Zendesk Sell.
  1. The Title, Value, and Status of the latest five deals associated with a customer will be displayed in a tabular format.
  2. Click Add New to add new deals to the contact.
  3. Enter Deal Title (mandatory field) and Deal Value.
  4. The Related to field should have the contact name that the deal is to be associated with.
  5. Click Add.

Managing Tasks

  1. Click the Tasks tab to view the details of the future engagement with the customer.
    The task details and the customer's name will be displayed.
  2. Click Add New to add new tasks to the contact.
  3. Enter Subject (mandatory field) and Due Date.
  4. The Related to field should have the contact name that the task is to be associated with.
  5. Click Add.

Uninstalling the extension

  1. Click   in the upper-right corner of the top navigation band.
  2. Navigate to Marketplace > All.
  3. Click Installed.
  4. Click Zendesk Sell for Zoho Projects.
  5. Click Uninstall.

    Access your files securely from anywhere

      Zoho CRM Training Programs

      Learn how to use the best tools for sales force automation and better customer engagement from Zoho's implementation specialists.

      Zoho CRM Training
        Redefine the way you work
        with Zoho Workplace

          Zoho DataPrep Personalized Demo

          If you'd like a personalized walk-through of our data preparation tool, please request a demo and we'll be happy to show you how to get the best out of Zoho DataPrep.

          Zoho CRM Training

            Create, share, and deliver

            beautiful slides from anywhere.

            Get Started Now


              Zoho Sign now offers specialized one-on-one training for both administrators and developers.

              BOOK A SESSION









                                            You are currently viewing the help pages of Qntrl’s earlier version. Click here to view our latest version—Qntrl 3.0's help articles.




                                                Manage your brands on social media

                                                  Zoho Desk Resources

                                                  • Desk Community Learning Series


                                                  • Digest


                                                  • Functions


                                                  • Meetups


                                                  • Kbase


                                                  • Resources


                                                  • Glossary


                                                  • Desk Marketplace


                                                  • MVP Corner


                                                  • Word of the Day


                                                    Zoho Marketing Automation

                                                      Zoho Sheet Resources

                                                       

                                                          Zoho Forms Resources


                                                            Secure your business
                                                            communication with Zoho Mail


                                                            Mail on the move with
                                                            Zoho Mail mobile application

                                                              Stay on top of your schedule
                                                              at all times


                                                              Carry your calendar with you
                                                              Anytime, anywhere




                                                                    Zoho Sign Resources

                                                                      Sign, Paperless!

                                                                      Sign and send business documents on the go!

                                                                      Get Started Now




                                                                              Zoho TeamInbox Resources



                                                                                      Zoho DataPrep Resources



                                                                                        Zoho DataPrep Demo

                                                                                        Get a personalized demo or POC

                                                                                        REGISTER NOW


                                                                                          Design. Discuss. Deliver.

                                                                                          Create visually engaging stories with Zoho Show.

                                                                                          Get Started Now









                                                                                                              • Related Articles

                                                                                                              • Zoho Projects: An Overview

                                                                                                                Zoho Projects is an online project management software that helps you run your business with ease. It stands as a comprehensive solution to your day-to-day problems in project management and adds value to your business by leaps and bounds. Here is a ...
                                                                                                              • Dropbox for Zoho Projects

                                                                                                                The Dropbox extension for Zoho Projects helps you access files managed in your Dropbox account and associate them with the respective tasks of a project, all from within your Zoho Projects. You can also easily disassociate a file whenever it's no ...
                                                                                                              • Box for Zoho Projects

                                                                                                                Box is content management software you can use to manage all kinds of files securely. Files related to planning, analysis, design, and more will be required to be used among your team members at various stages of project development. The Box ...
                                                                                                              • Zendesk for Zoho Projects

                                                                                                                Successful project management software helps users effectively track issues. The Zendesk extension for Zoho Projects acts as an add-on to the Issues module in Zoho Projects. You can associate a ticket from your Zendesk account with an issue or a task ...
                                                                                                              • Zoho Vault for Zoho Projects

                                                                                                                Zoho Vault is an online password manager for teams. If you are struggling with remembering numerous passwords, Zoho Vault can keep them safe for you. It helps to store, share, and manage your passwords from anywhere. Zoho Vault is the best way to ...
                                                                                                                Wherever you are is as good as
                                                                                                                your workplace

                                                                                                                  Resources

                                                                                                                  Videos

                                                                                                                  Watch comprehensive videos on features and other important topics that will help you master Zoho CRM.



                                                                                                                  eBooks

                                                                                                                  Download free eBooks and access a range of topics to get deeper insight on successfully using Zoho CRM.



                                                                                                                  Webinars

                                                                                                                  Sign up for our webinars and learn the Zoho CRM basics, from customization to sales force automation and more.



                                                                                                                  CRM Tips

                                                                                                                  Make the most of Zoho CRM with these useful tips.



                                                                                                                    Zoho Show Resources