Projects can face all sorts of undesirable issues. These could be software not performing as expected, materials not conforming to standards, missing or broken components, and so on. They can result in poor output and delayed deliverables, which in turn can lead to significant increase in project costs and loss of customer goodwill. Zoho Projects provides a comprehensive Issue Tracking tool that helps users track and resolve them. In addition, SLAs can help track the desired outcome and alerts can be triggered to notify about deadlines and status for the project coordinators to take quick and timely actions.

The Overview - Issues section lists down all the issues in a portal. By default, users will view all open issues assigned to them across all the projects. Users can also select other default or custom views using a drop-down. The Group by Project view organize Issues by their respective projects. The List view lists all the issues in a chronological order, while the Kanban view displays issues in the form of cards.

To access the Overview - Issues section, navigate to the Overview section and click Issues.

The Issues module within a project lists the issues in a project. Users can select from the predefined views or create custom views using a drop-down. The List view displays all the issues in a chronological order, while the Kanban view displays issues in the form of cards.

To access the Issues module, select a project either from the Recent Projects section or the Projects tab in the left navigation panel, then click the Issues tab in the top band.

You are overseeing a project, and you would want to streamline how your team handles issues. To begin, team members can easily submit an issue with necessary details. To tailor the display to your needs, you can utilize custom views to create specific, criteria-based views. Open issue details for comprehensive issue management, allowing team members to comment, attach files, resolve issues, log hours, link related tasks, and access a chronological Activity Stream and Changesets history. This meticulous approach ensures precision, transparency, and collaborative efficiency throughout the issue resolution process.