Assign Issues to a Team | Online Help | Zoho Projects

Assign Issues to a Team

Zoho Projects allows you to assign teams to the bugs in your project. The Associated Team field helps you to bring together bugs in your project with your teams so that you can resolve the bugs more effectively.

Benefits  

  1. Track work items by teams
  2. Assign issues to multiple team members
  3. Filter issues by team
Feature Availability: Enterprise plan

Add the Associated Team Field

  1. Click  in the upper-right corner.
  2. Navigate to Customization > Layouts and Fields > Issues.
  3. Open the desired layout, drag the Associated Team field from Available Fields to the layout and click Save Layout.
This field is a Removable default field.

Edit Properties  

  1. Click on an issue layout.
  2. Hover over the Associated Team field
  3. Click the Edit Properties option.
  4. In Issues, you can only select Single Select, to assign bugs/issues to a single team.
  5. Click Apply Changes.

Associate a Team  

  1. Click Projects in the left navigation panel and navigate to your project.
  2. Click Issues, click the Associated Teams field corresponding to the issue and select the Team.
  1. If the bug is already assigned to users other than the those in the selected team, they will be removed from the assignee.
  2. In the Issue details page, you will be able to view the associated teams and under Owner. You will be able to view the team members and select a user.
  3. In Issues, only one team and multiple users of the team can be selected.
  4. When the 'Team members' are chosen, you can choose a team from the drop-down.
  5. When a team is chosen from the option, if the bug/issue is assigned to any of the users in that team, it will be specified.

Update Field

  1. Navigate to  > Issue Tracker.
  2. Click Notifications. You can select Associated Teams in all the Notify fields.
  3. In Business Rules, you can create a rule using Associated Teams as a criteria under Field Update, Actions, and Rule details.
  4. You can add Webhooks for Team IDs.
  5. In SLA, you can create a rule using Associated Teams as a criteria under Field Update, Add targets for this SLA, and Escalate SLA.
  6. Click Add Email Template. Under the Subject and Insert Placeholder field you will be able to add associated teams.

Custom View

  1. Select a project from Recent Projects or the projects list view.
  2. Click the Issues tab in the top band.
  3. Click on the views drop-down, then click + Create Custom View.
  4. Select the associated team criteria for your view.

    Zoho CRM Training Programs

    Learn how to use the best tools for sales force automation and better customer engagement from Zoho's implementation specialists.

    Zoho CRM Training
      Redefine the way you work
      with Zoho Workplace

        Zoho DataPrep Personalized Demo

        If you'd like a personalized walk-through of our data preparation tool, please request a demo and we'll be happy to show you how to get the best out of Zoho DataPrep.

        Zoho CRM Training

          Create, share, and deliver

          beautiful slides from anywhere.

          Get Started Now


            Zoho Sign now offers specialized one-on-one training for both administrators and developers.

            BOOK A SESSION











                                        You are currently viewing the help pages of Qntrl’s earlier version. Click here to view our latest version—Qntrl 3.0's help articles.




                                            Manage your brands on social media

                                              Zoho Desk Resources

                                              • Desk Community Learning Series


                                              • Digest


                                              • Functions


                                              • Meetups


                                              • Kbase


                                              • Resources


                                              • Glossary


                                              • Desk Marketplace


                                              • MVP Corner


                                              • Word of the Day


                                                Zoho Marketing Automation

                                                  Zoho Sheet Resources

                                                   

                                                      Zoho Forms Resources


                                                        Secure your business
                                                        communication with Zoho Mail


                                                        Mail on the move with
                                                        Zoho Mail mobile application

                                                          Stay on top of your schedule
                                                          at all times


                                                          Carry your calendar with you
                                                          Anytime, anywhere




                                                                Zoho Sign Resources

                                                                  Sign, Paperless!

                                                                  Sign and send business documents on the go!

                                                                  Get Started Now




                                                                          Zoho TeamInbox Resources



                                                                                  Zoho DataPrep Resources



                                                                                    Zoho DataPrep Demo

                                                                                    Get a personalized demo or POC

                                                                                    REGISTER NOW


                                                                                      Design. Discuss. Deliver.

                                                                                      Create visually engaging stories with Zoho Show.

                                                                                      Get Started Now









                                                                                                          • Related Articles

                                                                                                          • Issues

                                                                                                            Projects can face all sorts of undesirable issues. These could be software not performing as expected, materials not conforming to standards, missing or broken components, and so on. They can result in poor output and delayed deliverables, which in ...
                                                                                                          • Issues

                                                                                                            The Overview - Issues section lists down all the issues in a portal. By default, users will view all open issues assigned to them across all the projects. Users can also select other default or custom views using a drop-down. In the List view, the ...
                                                                                                          • Manage Issues

                                                                                                            Import Issues Zoho Projects allows you to import issues from other issue trackers into Zoho Projects. However, before importing into Zoho Projects, you must first export the data from the other issue tracking system in the desired file format and ...
                                                                                                          • Assign Tasks to a Team

                                                                                                            Zoho Projects allows you to assign task to the teams in your project to perform the tasks more efficiently. Benefits Assign tasks to multiple users as a team Filter tasks by assigned team Feature Availability Feature Availability: Enterprise plan Add ...
                                                                                                          • How to Submit Issues?

                                                                                                            Submit Issues from Overview Navigate to Overview > Issues on the left navigation panel. Click Submit Issue in the top-right corner, select a project from the drop-down. Add an Issue Title and select an Assignee to handle the issue. Fill in the other ...
                                                                                                            Wherever you are is as good as
                                                                                                            your workplace

                                                                                                              Resources

                                                                                                              Videos

                                                                                                              Watch comprehensive videos on features and other important topics that will help you master Zoho CRM.



                                                                                                              eBooks

                                                                                                              Download free eBooks and access a range of topics to get deeper insight on successfully using Zoho CRM.



                                                                                                              Webinars

                                                                                                              Sign up for our webinars and learn the Zoho CRM basics, from customization to sales force automation and more.



                                                                                                              CRM Tips

                                                                                                              Make the most of Zoho CRM with these useful tips.



                                                                                                                Zoho Show Resources