Assign Issues to a Team | Online Help | Zoho Projects

Assign Issues to a Team

Zoho Projects allows you to assign teams to the bugs in your project. The Associated Team field helps you to bring together bugs in your project with your teams so that you can resolve the bugs more effectively.

Benefits  

  1. Track work items by teams
  2. Assign issues to multiple team members
  3. Filter issues by team
Feature Availability: Enterprise plan

Add the Associated Team Field

  1. Click  in the upper-right corner.
  2. Navigate to Customization > Layouts and Fields > Issues.
  3. Open the desired layout, drag the Associated Team field from Available Fields to the layout and click Save Layout.
This field is a Removable default field.

Edit Properties  

  1. Click on an issue layout.
  2. Hover over the Associated Team field
  3. Click the Edit Properties option.
  4. In Issues, you can only select Single Select, to assign bugs/issues to a single team.
  5. Click Apply Changes.

Associate a Team  

  1. Click Projects in the left navigation panel and navigate to your project.
  2. Click Issues, click the Associated Teams field corresponding to the issue and select the Team.
  1. If the bug is already assigned to users other than the those in the selected team, they will be removed from the assignee.
  2. In the Issue details page, you will be able to view the associated teams and under Owner. You will be able to view the team members and select a user.
  3. In Issues, only one team and multiple users of the team can be selected.
  4. When the 'Team members' are chosen, you can choose a team from the drop-down.
  5. When a team is chosen from the option, if the bug/issue is assigned to any of the users in that team, it will be specified.

Update Field

  1. Navigate to  > Issue Tracker.
  2. Click Notifications. You can select Associated Teams in all the Notify fields.
  3. In Business Rules, you can create a rule using Associated Teams as a criteria under Field Update, Actions, and Rule details.
  4. You can add Webhooks for Team IDs.
  5. In SLA, you can create a rule using Associated Teams as a criteria under Field Update, Add targets for this SLA, and Escalate SLA.
  6. Click Add Email Template. Under the Subject and Insert Placeholder field you will be able to add associated teams.

Custom View

  1. Select a project from Recent Projects or the projects list view.
  2. Click the Issues tab in the top band.
  3. Click on the views drop-down, then click + Create Custom View.
  4. Select the associated team criteria for your view.

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