Assign Issues to a Team | Online Help | Zoho Projects

Assign Issues to a Team

Zoho Projects allows you to assign teams to the bugs in your project. The Associated Team field helps you to bring together bugs in your project with your teams so that you can resolve the bugs more effectively.

Benefits  

  1. Track work items by teams
  2. Assign issues to multiple team members
  3. Filter issues by team
Feature Availability: Enterprise plan

Add the Associated Team Field

  1. Click  in the upper-right corner.
  2. Navigate to Customization > Layouts and Fields > Issues.
  3. Open the desired layout, drag the Associated Team field from Available Fields to the layout and click Save Layout.
This field is a Removable default field.

Edit Properties  

  1. Click on an issue layout.
  2. Hover over the Associated Team field
  3. Click the Edit Properties option.
  4. In Issues, you can only select Single Select, to assign bugs/issues to a single team.
  5. Click Apply Changes.

Associate a Team  

  1. Click Projects in the left navigation panel and navigate to your project.
  2. Click Issues, click the Associated Teams field corresponding to the issue and select the Team.
  1. If the bug is already assigned to users other than the those in the selected team, they will be removed from the assignee.
  2. In the Issue details page, you will be able to view the associated teams and under Owner. You will be able to view the team members and select a user.
  3. In Issues, only one team and multiple users of the team can be selected.
  4. When the 'Team members' are chosen, you can choose a team from the drop-down.
  5. When a team is chosen from the option, if the bug/issue is assigned to any of the users in that team, it will be specified.

Update Field

  1. Navigate to  > Issue Tracker.
  2. Click Notifications. You can select Associated Teams in all the Notify fields.
  3. In Business Rules, you can create a rule using Associated Teams as a criteria under Field Update, Actions, and Rule details.
  4. You can add Webhooks for Team IDs.
  5. In SLA, you can create a rule using Associated Teams as a criteria under Field Update, Add targets for this SLA, and Escalate SLA.
  6. Click Add Email Template. Under the Subject and Insert Placeholder field you will be able to add associated teams.

Custom View

  1. Select a project from Recent Projects or the projects list view.
  2. Click the Issues tab in the top band.
  3. Click on the views drop-down, then click + Create Custom View.
  4. Select the associated team criteria for your view.

      Create. Review. Publish.

      Write, edit, collaborate on, and publish documents to different content management platforms.

      Get Started Now


        Access your files securely from anywhere

          Zoho CRM Training Programs

          Learn how to use the best tools for sales force automation and better customer engagement from Zoho's implementation specialists.

          Zoho CRM Training
            Redefine the way you work
            with Zoho Workplace

              Zoho DataPrep Personalized Demo

              If you'd like a personalized walk-through of our data preparation tool, please request a demo and we'll be happy to show you how to get the best out of Zoho DataPrep.

              Zoho CRM Training

                Create, share, and deliver

                beautiful slides from anywhere.

                Get Started Now


                  Zoho Sign now offers specialized one-on-one training for both administrators and developers.

                  BOOK A SESSION







                              Quick LinksWorkflow AutomationData Collection
                              Web FormsRetailOnline Data Collection Tool
                              Embeddable FormsBankingBegin Data Collection
                              Interactive FormsWorkplaceData Collection App
                              CRM FormsCustomer ServiceForms for Solopreneurs
                              Digital FormsMarketingForms for Small Business
                              HTML FormsEducationForms for Enterprise
                              Contact FormsE-commerceForms for any business
                              Lead Generation FormsHealthcareForms for Startups
                              Wordpress FormsCustomer onboardingForms for Small Business
                              No Code FormsConstructionRSVP tool for holidays
                              Free FormsTravelFeatures for Order Forms
                              Prefill FormsNon-Profit
                              Forms for Government
                              Intake FormsLegal
                              Mobile App
                              Form DesignerHR
                              Mobile Forms
                              Card FormsFoodOffline Forms
                              Assign FormsPhotographyMobile Forms Features
                              Translate FormsReal EstateKiosk in Mobile Forms
                              Electronic FormsInsurance
                              Drag & drop form builder

                              Notification Emails for FormsAlternativesSecurity & Compliance
                              Holiday FormsGoogle Forms alternative GDPR
                              Form to PDFJotform alternativeHIPAA Forms
                              Email FormsWufoo alternativeEncrypted Forms
                              Accessible FormsTypeform alternativeSecure Forms

                              WCAG

                                          Create. Review. Publish.

                                          Write, edit, collaborate on, and publish documents to different content management platforms.

                                          Get Started Now






                                                            You are currently viewing the help pages of Qntrl’s earlier version. Click here to view our latest version—Qntrl 3.0's help articles.




                                                                Manage your brands on social media

                                                                  Use cases

                                                                  Make the most of Zoho Desk with the use cases.

                                                                   
                                                                    

                                                                  eBooks

                                                                  Download free eBooks and access a range of topics to get deeper insight on successfully using Zoho Desk.

                                                                   
                                                                    

                                                                  Videos

                                                                  Watch comprehensive videos on features and other important topics that will help you master Zoho Desk.

                                                                   
                                                                    

                                                                  Webinar

                                                                  Sign up for our webinars and learn the Zoho Desk basics, from customization to automation and more

                                                                   
                                                                    
                                                                  • Desk Community Learning Series


                                                                  • Meetups


                                                                  • Ask the Experts


                                                                  • Kbase


                                                                  • Resources


                                                                  • Glossary


                                                                  • Desk Marketplace


                                                                  • MVP Corner



                                                                    Zoho Sheet Resources

                                                                     

                                                                        Zoho Forms Resources


                                                                          Secure your business
                                                                          communication with Zoho Mail


                                                                          Mail on the move with
                                                                          Zoho Mail mobile application

                                                                            Stay on top of your schedule
                                                                            at all times


                                                                            Carry your calendar with you
                                                                            Anytime, anywhere




                                                                                  Zoho Sign Resources

                                                                                    Sign, Paperless!

                                                                                    Sign and send business documents on the go!

                                                                                    Get Started Now




                                                                                            Zoho TeamInbox Resources





                                                                                                      Zoho DataPrep Demo

                                                                                                      Get a personalized demo or POC

                                                                                                      REGISTER NOW


                                                                                                        Design. Discuss. Deliver.

                                                                                                        Create visually engaging stories with Zoho Show.

                                                                                                        Get Started Now










                                                                                                                            • Related Articles

                                                                                                                            • Issues

                                                                                                                              Issues listing page Go to the Projects module. Select a project. Click on Issues. All issues of the chosen project will be listed here. From here, you can perform the actions described below. Add issues Click the icon at the bottom-right corner to ...
                                                                                                                            • Issues

                                                                                                                              Issues listing page Access Issues To view issues for the current project: Go to the Projects module. Select a project. Click on Issues. Add Issues Click the icon at the top-right corner to add new issues to the project. Group and Sort Issues Click ...
                                                                                                                            • Issues

                                                                                                                              Projects can face all sorts of undesirable issues. These could be software not performing as expected, materials not conforming to standards, missing or broken components, and so on. They can result in poor output and delayed deliverables, which in ...
                                                                                                                            • Issues

                                                                                                                              The Overview - Issues section lists down all the issues in a portal. By default, users will view all open issues assigned to them across all the projects. Users can also select other default or custom views using a drop-down. In the List view, the ...
                                                                                                                            • Manage Issues

                                                                                                                              Import Issues Zoho Projects allows you to import issues from other issue trackers into Zoho Projects. However, before importing into Zoho Projects, you must first export the data from the other issue tracking system in the desired file format and ...
                                                                                                                              Wherever you are is as good as
                                                                                                                              your workplace

                                                                                                                                Resources

                                                                                                                                Videos

                                                                                                                                Watch comprehensive videos on features and other important topics that will help you master Zoho CRM.



                                                                                                                                eBooks

                                                                                                                                Download free eBooks and access a range of topics to get deeper insight on successfully using Zoho CRM.



                                                                                                                                Webinars

                                                                                                                                Sign up for our webinars and learn the Zoho CRM basics, from customization to sales force automation and more.



                                                                                                                                CRM Tips

                                                                                                                                Make the most of Zoho CRM with these useful tips.



                                                                                                                                  Zoho Show Resources