Start Conversations Via Issue | Online Help | Zoho Projects

Start Conversations Via Issue

The Zoho Cliq extension allows you to start a chat from the issue details page. The user who reported the issue and the users assigned to resolve the issue are added as participants by default. Other users can be added to the conversation before you create the chat.

Benefits:

  1. Create a channel specific to the issue
  2. Streamline conversations
  3. Add concerned users automatically

Start Conversations Via Issue

  1. Select a project from the Recent Projects section or from the Projects tab in the left navigation panel.
  2. Click on the Issues tab in the top band to open the Plain view.
  3. Click on an issue to open the details page.
  4. Click the chat icon   to start a discussion.

  5. Click New Conversation.
  6. The issue title is the default title for the conversation. It can be changed in the Title field.
  7. The issue owners and creators are the default participants. Other participants can be added in the Select Participants field.
  8. Add new participants before you start the discussion.
  9. Click Add.
  10. Click the chat icon  to catch-up on the previous discussions in the history.

Besides, you can also delete or edit a conversation. To edit or delete a particular conversation hover over it,  click and select Edit or Delete option. Stay on track and don't miss out on any project updates.

  • New participants cannot be added later.
  • This feature is available for Express, Premium, and Enterprise users.

See Also

Issue detailsRemote Assist for issues

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