Issue Layouts are used for creating forms where customers can fill details relevant to the issue. Create unique layouts based on the business requirement.
The various parts of the layout are called a section. The standard layout has a default section called Issue information. You can customize each section by adding fields based on the requirements.
Customize fields to collect issue details based on your requirement. You can add a new field or an existing field to your layout. The default fields can neither be edited nor deleted. They can only be reordered. Module, Severity, Is it Reproducible, and Classification fields can be renamed.
Reporter, Assignee, Created, Last closed time, Modified, Due date, Status & Workflow, Severity, Release Milestone, Affected Milestone, Module, Classification, Is it Reproducible and Flag are the default fields in a layout.
You can create the following custom fields:
Field Type
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Description
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Single-Line Text
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Add one line of text. Single line text fields can be marked as containing Personally Identifiable Information (PII). If you select Encrypt Field, the data will be encrypted at the back-end.
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Multi-Line Text
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Add multiple lines of text. Hit Enter to key in more information. Multi-line text fields can be marked as containing Personally Identifiable Information (PII). If you select Encrypt Field, the data will be encrypted at the back-end.
|
Pick List
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Create your own drop-down using a pick list. Set values and wrap them under a pick list as per your business needs.
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User Pick List
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Use this field when you need to store usernames.
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Date & Time
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Store dates and time in this field.
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Date | Store dates in this field. Eg: Date of Joining, Date of Exit etc |
Number
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Store numbers in this field. A number can have a maximum of 19 digits. Number fields can be marked as containing Personally Identifiable Information (PII). If you select Encrypt Field, the data will be encrypted at the back-end.
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Multi-Select Pick List
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Create drop-downs with multiple selections.
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Multi User Pick List
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Use this field when you have to store and select multiple users from the drop-down.
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Checkbox
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Create checkbox type fields.
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Currency
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Store currency value in this field. This field can be marked as Personally Identifiable Information (PII). If you select Encrypt Field , the data will be encrypted at the backend.
Eg: USD, AUD, INR. |
Percentage
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Enter percentage value in this field.
|
Decimal
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Store decimal numbers in this field. A number can have a maximum of 14
digits before the decimal point. Decimal fields can be marked as
containing Personally Identifiable Information (PII). If you select Encrypt Field, the data will be encrypted at the back-end.
|
Email
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Store email addresses in this field. This field can be marked as Personally Identifiable Information (PII). If you select Encrypt Field , the data will be encrypted at the back-end.
Eg: Email Address |
Phone
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Store contact numbers in this field. This field can be marked as Personally Identifiable Information (PII). If you select Encrypt Field , the data will be encrypted at the back-end.
Eg: Contact Number |
URL
|
Store URLs or links in this field. This field can be marked as Personally Identifiable Information (PII). If you select Encrypt Field , the data will be encrypted at the back-end.
Eg: Company Website, Application URL |
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