Issue Layouts are used for creating forms where customers can fill details relevant to the issue. Create unique layouts based on the business requirement.
The various parts of the layout are called a section. The standard layout has a default section called Issue information. You can customize each section by adding fields based on the requirements.
Customize fields to collect issue details based on your requirement. You can add a new field or an existing field to your layout. The default fields can neither be edited nor deleted. They can only be reordered. Module, Severity, Is it Reproducible, and Classification fields can be renamed.
Reporter, Assignee, Created, Last closed time, Modified, Due date, Status & Workflow, Severity, Release Milestone, Affected Milestone, Module, Classification, Is it Reproducible and Flag are the default fields in a layout.
You can create the following custom fields:
Field Type
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Description
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Single-Line Text
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Add one line of text. Single line text fields can be marked as containing Personally Identifiable Information (PII). If you select
Encrypt Field, the data will be encrypted at the back-end.
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Multi-Line Text
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Add multiple lines of text. Hit
Enter to key in more information. Multi-line text fields can be marked as containing Personally Identifiable Information (PII). If you select
Encrypt Field, the data will be encrypted at the back-end.
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Pick List
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Create your own drop-down using a pick list. Set values and wrap them under a pick list as per your business needs.
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User Pick List
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Use this field when you need to store usernames.
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Date
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Store dates in this field.
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Number
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Store numbers in this field. A number can have a maximum of 19 digits. Number fields can be marked as containing Personally Identifiable Information (PII). If you select
Encrypt Field, the data will be encrypted at the back-end.
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