Helen wants to notify a set of users in her project about the change of issue owner for a specific issue upon escalation. She might have to send the notification very often to the same set of users on this subject in the future as well. So, Helen decides to create a custom function and get it called through one of the business rules. This is how her custom function will look.
Learn More about configuring business rules.
Learn how to use the best tools for sales force automation and better customer engagement from Zoho's implementation specialists.
If you'd like a personalized walk-through of our data preparation tool, please request a demo and we'll be happy to show you how to get the best out of Zoho DataPrep.
Watch comprehensive videos on features and other important topics that will help you master Zoho CRM.
Download free eBooks and access a range of topics to get deeper insight on successfully using Zoho CRM.
Sign up for our webinars and learn the Zoho CRM basics, from customization to sales force automation and more.
Make the most of Zoho CRM with these useful tips.