Issue notifications | Online help | Zoho Projects

Notifications - Issue Tracker

Notifications allow you to inform the respective project users about the issue. You can notify the assignee, reporter or selected resources in the project. You can set the default notification pattern for issues.

You can configure parameters like email settings, notifications and client permissions to track issues and set access privileges.

Feature Availability: Express, Premium, and Enterprise plans

You can enable notification emails when an issue is created, assigned, closed, reopened, etc.

  1. Navigate to  > Issue TrackerNotification.
    • You can enable or disable the notifications. Configured notifications are highlighted in green.
    • Also, click on the notifications to expand or collapse them. 
  2. Select the project from the drop-down.
  3. Choose or create an email template for your emails.
  4. Select the required option under Notify the following users associated with issue. You can notify an Assignee, Reporter, Project Owner, and Followers .
  5. Select other project or client users if needed.
  6. Click Save to send the notification mail.

With Email Template, you can customize the notification mails to be sent. Learn more about Email Templates.

Notification Helper

If you want to check whether you will get notifications when new changes are triggered in the issue event, then you definitely need a notification search tool to filter your needs. Notification helper will help check if the user will receive email notifications on issue events or not. You can configure parameters like email settings, notifications and client permissions to track issues and set access privileges.

Feature Availability: Express, Premium, and Enterprise plans

Notification Helper for Portal Owner, Admin, and Manager

If you want to know, whether a particular user or client in your portal will receive issue event notification just use the Notification Helper. To do this follow the steps mentioned below:

  1. Navigate to  > Issue Tracker >  Notification.
  2. Select a project from the drop-down.
  3. Click in the upper-right corner.
  4. Select Notification Helper  to search for the particular user or client in your portal.
  5. Select the User, Issue, and Notification Event.
  6. Click Submit to check whether the user will get notifications when the specific issue event is triggered.
Portal users can access the Notification Helper from the Issues Edit page.
  1. Select the issue and click in the upper-right corner and select Notification Helper.
  2. Notifications will not be sent for changes made by the user itself.

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