Webhooks facilitate automated HTTP notifications to third party applications from Zoho Projects. Using Webhooks, you can configure your own HTTP URLs and associate them to specific business rules in order to automate the entire notification process related to issues. To know more about Webhooks, please refer to WebHooks.org.
Field Name | Description | Data type | Constraint |
Name | Specify the Webhook name. | Text | 100 characters |
URL to notify | Specify the REST API URL of the third-party application. | URL | 1000 characters |
Method | Select the type of API method - POST or GET. By default, the POST method is selected. | Radio button | - |
Append issue parameters |
| Text | 3000 characters |
Append custom parameters |
| Text | 3000 characters |
Preview URL | Preview the complete webhook URL to notify the third-party application. | Read-only | Read-only |
Learn More about configuring business rules.
When the execution of a Webhook fails, one of the following error messages is displayed in Zoho Projects:
HTTP Status Codes
Custom Errors
Send SMS alerts to Project Owners.
When an issue is marked as a Show Stopper in your Issue Tracker, you can send an SMS with the issue title to the project owner by associating a webhook to a business rule.
In your SMS gateway service, create an account and get the following details to configure webhook:
Currently Zoho has partnered with the following SMS Gateway providers:
You can buy SMS credits and API details from the above vendors.
In the Webhooks page, specify the following details:
URL to notify:
Parameters in User Defined Format:
Param Name - Text
Param Value -
Hi ${Issue.ProjectOwner},
Following Issue is marked as ${Issue.Severity}.
${Issue.IssueKey} - ${Issue.IssueTitle}
Due on ${Issue.DueDate}
Custom Parameter (Name = Value):
user = <gateway_user_name>
password = <api_password>
api_id = <gateway_unique_api_id>
to = <user_mobile_number>
Create a business rule with the following specifications:
Add a test issue in the project and assign it to a developer. Also, change the value of Severity to Show Stopper. This will trigger the webhook associated with the above rule and the project owner will receive an SMS alert with the Issue title, Severity, and Due date.
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