Link Issue | Online Help | Zoho Projects

Link Issues

Link issues and track and close them. You can associate issues based on a criterion, restrict issue closure, duplicate and clone issues. And you can link issues using the default link types such as Blocks, Depends, Related, Duplicate etc. or you can create your own link type.

Feature Availability: Premium and Enterprise plans

Select the required project in the Projects section, and choose Issues.

  1. Click    in the top navigation panel.
  2. Navigate to Issue Tracker > Link Issues.
  3. Click Add Link Type.
  4. Enter the new link name in the Link Name field.
  5. Enter the reverse name for the link in the Reverse Link Name.
  6. Click Save to create a new link type.

  1. Hover over the created link type in Link Issues  and click   to enable the Edit and Delete options.
  2. Select Edit and modify the required link details.
  3. Click Update.

-or-

  1. Click Delete to delete the link type.
  2. A warning message about deleting the link type is displayed.
  3. Enable the checkbox and click OK to delete the link type.

You cannot edit or delete the default link types.

  1. Select the required project from Projects in the left navigation panel and click Issues.
  2. Click on the issue that you want to edit in the issue List view. 
  3. Click the Link Issues tab to link start linking issues.
  4. Select the desired option in Link Type.
  5. Enter the issue title or issue ID in Select Issues to search and select the Issue(s) to link.

  6. Click Link Issues to create a link between the issues.
Link Name
Description
Blocks
Indicates that you cannot close a blocked issue without closing the issue that is blocking it. This clause is applicable only for issues that are linked to the link type as blocks.

Example: If issue A is linked to issue B using 'blocks' association, then issue A must be closed before issue B is closed.

Depends on
Indicates that you cannot close a dependent issue without closing the issue that it depends on. This clause is applicable only for issues that are linked to the link type as: depends on.

Example : If issue A is linked to issue B, using 'depends' association, then issue B must be closed before issue A is closed.

Is related to
Indicates that you can associate issues that are related based on some criteria. It does not restrict the closing of issues.
Is duplicate of
Indicates that you can associate one or more issues logged for the same problem as duplicates. However, closing one issue does not close its duplicates.

Is clone of

Indicates that you can clone and associate issues.

Example: If you create issue B by cloning issue A, then issue B is associated as a clone of issue A.

  1. Hover over the linked issues in the Link Issues  tab to enable the action menu.
  2. Click the action menu and then click Edit Link.

  3. Modify the details as required.
  4. Click Save to update the modified details.

-or-

  1. Click the action menu and then click Remove Link.
  2. The issue links are removed.

The linked issues are displayed with a linked status symbol in the issue list view.

  1. Click    in the top navigation panel.
  2. Navigate to Issue Tracker > Link Issues
  3. Hover over the Actions column to enable or disable the issue link.

More Information About Linking Issues

  • You can link issues with only one type of link such as blocks or depends on, e.t.c.
  • You can link a maximum of only 10 issues.
  • When two or more issues are linked as duplicates, then closure of one issue does not close its duplicate issue(s).

    Zoho CRM Training Programs

    Learn how to use the best tools for sales force automation and better customer engagement from Zoho's implementation specialists.

    Zoho CRM Training
      Redefine the way you work
      with Zoho Workplace

        Zoho DataPrep Personalized Demo

        If you'd like a personalized walk-through of our data preparation tool, please request a demo and we'll be happy to show you how to get the best out of Zoho DataPrep.

        Zoho CRM Training

          Create, share, and deliver

          beautiful slides from anywhere.

          Get Started Now


            Zoho Sign now offers specialized one-on-one training for both administrators and developers.

            BOOK A SESSION








                                    You are currently viewing the help pages of Qntrl’s earlier version. Click here to view our latest version—Qntrl 3.0's help articles.




                                        Manage your brands on social media

                                          Zoho Desk Resources

                                          • Desk Community Learning Series


                                          • Digest


                                          • Functions


                                          • Meetups


                                          • Kbase


                                          • Resources


                                          • Glossary


                                          • Desk Marketplace


                                          • MVP Corner


                                          • Word of the Day


                                            Zoho Marketing Automation

                                              Zoho Sheet Resources

                                               

                                                  Zoho Forms Resources


                                                    Secure your business
                                                    communication with Zoho Mail


                                                    Mail on the move with
                                                    Zoho Mail mobile application

                                                      Stay on top of your schedule
                                                      at all times


                                                      Carry your calendar with you
                                                      Anytime, anywhere




                                                            Zoho Sign Resources

                                                              Sign, Paperless!

                                                              Sign and send business documents on the go!

                                                              Get Started Now




                                                                      Zoho TeamInbox Resources



                                                                              Zoho DataPrep Resources



                                                                                Zoho DataPrep Demo

                                                                                Get a personalized demo or POC

                                                                                REGISTER NOW


                                                                                  Design. Discuss. Deliver.

                                                                                  Create visually engaging stories with Zoho Show.

                                                                                  Get Started Now









                                                                                                      • Related Articles

                                                                                                      • Issues

                                                                                                        Projects can face all sorts of undesirable issues. These could be software not performing as expected, materials not conforming to standards, missing or broken components, and so on. They can result in poor output and delayed deliverables, which in ...
                                                                                                      • Issues

                                                                                                        The Overview - Issues section lists down all the issues in a portal. By default, users will view all open issues assigned to them across all the projects. Users can also select other default or custom views using a drop-down. In the List view, the ...
                                                                                                      • Manage Issues

                                                                                                        Import Issues Zoho Projects allows you to import issues from other issue trackers into Zoho Projects. However, before importing into Zoho Projects, you must first export the data from the other issue tracking system in the desired file format and ...
                                                                                                      • Remote Assist for Issues

                                                                                                        Resolve issues for end users with Remote Assist. Invite user to share their screen and remotely assist them in resolving their issue. The Zoho Assist icon is available in the right panel (only if the issue is assigned to you). Select a project from ...
                                                                                                      • How to Submit Issues?

                                                                                                        Submit Issues from Overview Navigate to Overview > Issues on the left navigation panel. Click Submit Issue in the top-right corner, select a project from the drop-down. Add an Issue Title and select an Assignee to handle the issue. Fill in the other ...
                                                                                                        Wherever you are is as good as
                                                                                                        your workplace

                                                                                                          Resources

                                                                                                          Videos

                                                                                                          Watch comprehensive videos on features and other important topics that will help you master Zoho CRM.



                                                                                                          eBooks

                                                                                                          Download free eBooks and access a range of topics to get deeper insight on successfully using Zoho CRM.



                                                                                                          Webinars

                                                                                                          Sign up for our webinars and learn the Zoho CRM basics, from customization to sales force automation and more.



                                                                                                          CRM Tips

                                                                                                          Make the most of Zoho CRM with these useful tips.



                                                                                                            Zoho Show Resources