Custom Function: Create_Ticket_in_Zoho_Desk
Prerequisites
Note
: The ticket will be raised in Zoho Desk from the Card requestor's account.
Business Scenario
Steps to configure the custom function
1. Configure the Arguments
-
orgName : Specify your organization’s name. This will be available in Qntrl’s URL ( core.qntrl.com/blueprint / <orgName>/<module>).
-
requestorName : Specify the name of the card requestor. You can choose the Requestor Form Field here. The ticket will be raised in Zoho Desk using the requestor's name.
-
jobTitle : Specify the title of the card to be posted as a ticket. You can choose the Title Form Field here.
-
jobID : Choose the Card ID Form Field here. You can also specify the ID of the card. This will be available in the card URL ( core.qntrl.com/blueprint /<org-name>/<job>/<jobID>).
-
deskOrgID : Specify your Zoho Desk organization ID.
-
departmentID : Specify the ID of the department in your Zoho Desk organization where the ticket is to be posted.
2. Provide authorization using Connections
1.
Invoke Connections to authorize your Qntrl account.
-
Click the +Connections button in Custom Functions . A new tab will open in your browser.
-
Click Add Connection in the top-right corner.
-
Choose Zoho Oauth from the Pick Your Service tab.
-
Enter a Connection Name and choose the Scopes : 'Orchestly.job.ALL', 'Orchestly.user.ALL', 'Orchestly.attachment.ALL', 'Desk.contacts.READ', 'Desk.search.READ', 'Desk.contacts.CREATE', and 'Desk.tickets.ALL' to connect.
2.
After successful authentication, include the connection details in the response block of the custom function.
Create_Ticket_in_Zoho_Desk
is a part of Qntrl's pre-define custom functions available in Function Gallery. However, you can also write your own
custom functions
in Qntrl.
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