Custom Function: Post_and_Update_Comments_in_Zoho_Desk
Zoho Desk is a customer service software which allows you to address customer concerns. This custom function can be used to add or update comments in Zoho Desk whenever they are added or updated in Qntrl.
The comments will be added to the tickets created from Qntrl cards. If the specified card is not available in Zoho Desk as a ticket, a new ticket will be created and the comment will be added to it.
Prerequisites
- This custom function will only work when it is triggered from a business rule and is executed when adding or updating a comment.
- The comments will be posted in Zoho Desk from the card requestor’s account. However, the name of the user who commented on the card will be mentioned.
Business Scenario
Steps to configure the custom function
1. Configure the Arguments
orgName : Specify your organization’s name. This will be available in Qntrl’s URL ( core.qntrl.com/blueprint / <orgName>/<module>).
requestorName : Choose the Requestor Form Field here. You can also specify the name of the card requestor.
jobTitle : Specify the title of the card the comment must be added to or updated on. You can choose the Title Form Field here.
jobID : Choose the Card ID Form Field here. You can also specify the ID of the card. This will be available in the Card URL core.qntrl.com/blueprint/ <org-name>/<job>/<jobID>).
deskOrgID : Specify your Zoho Desk organization ID.
departmentID : Specify the Zoho Desk department ID the card is available in.
comment : Enter the comment that needs to be added or updated. You can choose the Comments Form Field here.
jobCommentID : Specify the ID of the comment. You can choose the Comment ID Form Field here.
2. Provide authorization using Connections
1. Invoke Connections to authorize your Qntrl account.
Click the +Connections button in Custom Functions . A new tab will open in your browser.
Click Add Connection in the top-right corner.
Choose Zoho Oauth from the Pick Your Service tab.
Enter a Connection Name and choose the Scopes : 'Orchestly.job.ALL', 'Orchestly.user.ALL', 'Orchestly.attachment.ALL', 'Desk.contacts.READ', 'Desk.search.READ', 'Desk.contacts.CREATE', and 'Desk.tickets.ALL' to connect.
2. After successful authentication, include the connection details in the response block of the custom function.
e.g: connection : "<Connection-name>"
Post_and_Update_Comments_in_Zoho_Desk is a part of Qntrl's pre-define custom functions available in Function Gallery. However, you can also write your own custom functions in Qntrl.
Access your files securely from anywhere
Zoho CRM Training Programs
Learn how to use the best tools for sales force automation and better customer engagement from Zoho's implementation specialists.
Zoho DataPrep Personalized Demo
If you'd like a personalized walk-through of our data preparation tool, please request a demo and we'll be happy to show you how to get the best out of Zoho DataPrep.
- Zoho Workerly Home
- Forums
- Connect With Us:
- Zoho Recruit Home
- Forums
- Connect With Us:
Create. Review. Publish.
You are currently viewing the help pages of Qntrl’s earlier version. Click here to view our latest version—Qntrl 3.0's help articles.
Zoho Sheet Resources
Zoho Forms Resources
Zoho Sign Resources
Sign, Paperless!
Zoho TeamInbox Resources
Design. Discuss. Deliver.
Related Articles
Custom Function: Create_Ticket_in_Zoho_Desk
Zoho Desk is customer service software which allows you to address customer concerns. This custom function can be used to post a card as a ticket in Zoho Desk. Prerequisites Sign up for Zoho Desk and create a department. The ticket will be created ...Custom Function: Computing_Field_Values
This custom function can be used to add two values and save the return value in a custom field. The sum will be dynamically updated in the custom field after this function is executed. Business Scenario Helen is the head of Procurement ...Custom Function: Create_Job
This custom function can be used to create a new card in any orchestration. It can also be configured to carry forward necessary field values from the former card to the latter. Business Scenario Helen is the head of Procurement Management in her ...Manage Custom Functions
Custom functions allow users to develop and execute user-defined functions using Deluge. You can execute simple program snippets to automate processes, or integrate with third-party or Zoho applications. Business Uses for Custom Functions Use Custom ...Custom Function: Post_Messages_to_Zoho_Cliq_Channel
This custom function can be used to post predefined messages to existing Zoho Cliq channels. Prerequisites Sign up for Zoho Cliq and create a channel with the required users. Only the members of this channel will receive messages. ...