Standard Fields in Log Calls

In the Log a Call page, you need to specify the call-related information. The following table provides description of the various fields in the page.

Field Name	Description	Data Type
Subject	Enter the subject of the call.	Text Box
Call Type	Choose Inbound for the incoming calls in your organization. Choose Outbound for the outgoing calls in your organization.	Select option
Related To	Choose the type of record to which the call is related and then choose the record.	Drop-down list
Call From/To	Specify to whom the call is made or from whom the call is received.	Select option
Call Purpose	Choose the purpose of the call from the drop-down list.	Pick list
Call Result	Specify the call result	Text Box
Time Details	Click Current Call if the call is in progress. Click Completed Call if the call is completed.	Select option
Call Start Time	Automatically displays the current date and time.	Date and Time
Call Duration	Displays the call duration for the Current Calls. For Completed Calls, specify the call duration.	Numeric
Description	Specify the description of the call.	Text Box
Billable	Select the check box if the call is billable.	Check Box

Note

You cannot add custom fields in the Log a Call page. However you can customize the existing fields using page layout customization.
You can mark the Call Duration and Call Start Time fields as non-mandatory.

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