Standard Fields in Log Calls
In the Log a Call page, you need to specify the call-related information. The following table provides description of the various fields in the page.
| Field Name | Description | Data Type |
| Subject | Enter the subject of the call. | Text Box |
| Call Type |
|
Select option |
| Related To | Choose the type of record to which the call is related and then choose the record. | Drop-down list |
| Call From/To | Specify to whom the call is made or from whom the call is received. | Select option |
| Call Purpose | Choose the purpose of the call from the drop-down list. | Pick list |
| Call Result | Specify the call result | Text Box |
| Time Details |
|
Select option |
| Call Start Time | Automatically displays the current date and time. | Date and Time |
| Call Duration |
|
Numeric |
| Description | Specify the description of the call. | Text Box |
| Billable | Select the check box if the call is billable. | Check Box |
Note
- You cannot add custom fields in the Log a Call page. However you can customize the existing fields using page layout customization.
- You can mark the Call Duration and Call Start Time fields as non-mandatory.
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