Business Hours defines the working hours of an organization and is typically based on the company's location. However, if your organization has offices in different countries the business hours followed at the headquarters may not comply with the offices in other timezones. To address this, Zoho Recruit lets you create shift hours for different timezones.

Set Business Hours

Use the Business Hours to define the working hours of your organization. Depending on the working hours of your organization, you can choose either 24/7 or 24/5 as the business hour. In addition, if your organization follows different timings on each day or functions on weekends, you can customize the business hours to suit your requirement.

To set business hours

1. Go to  Setup > General > Company Details > Business Hours .
   
2. In the Business Hours page, click Create Business Hour .
   
3. Select a  Business Hour from the following list.
   
   a)   24 Hours x 7 Days  - Select this option if your company operates 24/7. b)   24 Hours x 5 Days  - Select this option if your company operates 24/5.
   
   c) Custom Hours - Select this option if you want to customize the business days or hours.
   
   • Same hours every day -  Select this option if the business hours of the organization is same everyday and choose the timings from the drop-down list.
     
   • Different hours every day - Select this option if the business hours of the organization varies each day and choose the timings from the drop-down list. 
     
     
4. Click  Save.
   

Create and Assign Shifts to Users

You can create shifts for users who work in different timezones or timings. For instance, if a user works for clients based at the US you can create a shift for the US timezone and assign it to the user. Also, depending on the business exigencies you can transfer an user from one shift to another. While transferring, you can choose to transfer the user immediately or at a later date. If a transfer is scheduled for a later date, you are allowed to select any date up till 6 months.

A)  To create shifts

1. Go to  Setup> Company Details > Business Hours .
   
2. Click  Create Shift Hours .
   
3. In the  Create Shift Hours  page, enter the  Shift name .
   
4. Select the timezone from the drop-down list.
   
5. In Shift hours,
   
   a)   Same Hours Everyday  - Select this option if the shift hour is same everyday and choose the timings from the drop-down list.
   
   b)   Different Hours Everyday  - Select this option if the shift hour varies each day and choose the timings from the drop-down list.
   
6. Click  Save .
   

B)  To assign shift

1. Edit the shift you created.
   
2. Select the users from the AssignTo drop-down list.
   
3. Click Done and then Save.
   

Add Break Hours

You can include the break hours for every shift, that will help know the user's availability during a particular shift. It will help you plan events with their availability in mind. Also, if an event is created during the break hours an alert will be thrown notifying about the users unavailability.

Similar to shift hours, you can choose the same or different break hours for each day in a week. Below are few important points you need to consider before defining the break hours:

• One shift can have a maximum of two break hours.
  
• Break hours must comply with the shift hours.
  

To add break hours

1. After defining the shift hours, go to  Break Hours.
      
   
2. Select  Same hours every day  or  Different hours every day  from the drop-down list.
      
   
3. Select the time from the drop-down list.
   
4. Click  Done  and  Save .
   

Create Holiday Lists

In Zoho Recruit you can create a holiday list depending on different locations. Each shift can be associated to a single holiday list per year at a given point of time. You can create a holiday list for the current as well as the forthcoming year.

A) To create a holiday list

1. Go to  Setup > Company Details > Holidays .
   
2. In  Holidays Details  page, click  Create Holiday List .
   
3. In   Apply To Shift , select the shift(s) from the drop-down list.
   
   (Note that this option will appear only if you have already created shifts)
   
4. Choose the  Year  from the drop-down list.
   
5. Enter   Holiday Name  and select the   Date  from the calendar.
   
   (Click the plus icon to add more holidays)
   
6. Click  Save .
   

B) To edit a holiday list

1. In the  Holiday Details  page, select the Holiday List.
   
2. Click  Edit List .
   
3. Add/delete holidays or edit details in the existing holidays.
   
4. Click  Save .
   

Mark As Unavailable in the Calendar

You can mark yourself unavailable for a particular time of the day in the Zoho Recruit calendar, this will ensure that the user is alerted about your unavailability if an event is created for that time.

To mark yourself unavailable

1. Click the  Calendar  icon in the top panel.
   
2. Choose a   Date  >   Create .
   
   Alternately, you can right click on the specific date.
   
3. Select  Mark As Unavailable .
   
4. In the pop-up, select the  Date and Time .
   
5. Enter  Comments , if required.
   
6. Click  Save.
   

How Business Hour Influences Other Recruit Functions

Assigning Events

You can assign an event to the user based on their availability. If an event is assigned on a day which is either marked unavailable or not a working day of the user, you will be alerted to reschedule the event to another day. You can either reschedule the event or assign it anyway irrespective of the user's availability.