Activating and Deactivating Users

Activating and Deactivating Users

Activate/Deactivate Users

Sometimes in your organization, the users' hierarchical status may change or they may move to different business units. In such cases, you might have to deactivate those users after transferring ownership of the records to other users. Note that deactivating a user is different from deleting a user. When you deactivate a user:

  • The user will no longer be able to access the Recruit account.
  • No one will be able to log into the service using the deactivated ID.
  • You are free to use the same user license to add another user. 
  • The user license is not canceled. You will be billed for the number of user licenses that you had bought.
  • The user will be listed under Deactivated Users.
  • If you decide to activate the user again, you can re-invite the deactivated user.

To deactivate a user

  1. Log in to the Zoho Recruit with Administrator privileges.
  2. Click Settings > Setup > Users & Control > Users.
  3. In the Users page, select the Active Users view.
  4. In the Active Users section Click Edit.
  5. In the List of Users, uncheck the box against the user you wish to deactivate.
  6. Click Save.

The user will be deactivated and a system generated email will be sent to the corresponding user.

To activate a user

  1. Log in to the Zoho Recruit with Administrator privileges.
  2. Click Settings > Setup > Users & Control > Users.
  3. In the Users page, select the Active Users view.
  4. Click Edit in the Active Users section.
  5. In the Users List select the checkbox against the user you wish to activate.

The user will be activated and a system generated email will be sent to the corresponding user.

Note: Only active users are counted towards user licenses
Delete Users

When a member of your organization quits or is replaced you may have to delete the member from your Recruit account. Note that deleting a user from Zoho Recruit is not the same as closing their Zoho account. They are deleted only from Zoho Recruit.

When you delete a user

  1. You cannot undo the action. If you don't want the member to access Recruit but you are not sure about deleting the user, you can deactivate them.
  2. The records that belong to the deleted user remain in Zoho Recruit. You can transfer them to another member at any time. It is recommended that you transfer the records before you delete a user.
  3. You cannot reinvite a deleted user. If you extend an invitation to a user you have deleted, the user will be added again in Zoho Recruit as any other new user.
  4. Only the Super Admin of your account can delete a user.
  5. A user deleted from Zoho Recruit will still be able to access other Zoho services without hassles with the same email address.
  6. All the integrations configured by the deleted user will be lost after you delete them.
  7. Deleting a user does not cancel the user's license. To cancel license you must manage your subscriptions.

To delete a user

  1. Click Settings > Setup > Users & Control > Users.
  2. Click on the user you wish to delete.
  3. Click Delete this user button present at the end of the User Details section.
    Read the consequences of deleting a user and confirm the action. The user will be deleted from Zoho Recruit and will appear under the Deleted Users view.

Activate Add-ons and Plug-ins (Old Pricing only)

Users who have subscribed to the Zoho Recruit Editions with old pricing, need to purchase the add-ons and plug-in licenses for features like Zoho Mail Add-on, Zoho Recruit Plug-in for MS Outlook, etc.

Once you have purchased the add-ons or plug-ins, you need to activate them for the individual users. Only after activation, will the add-ons or plug-ins be available for the users.

  1. In the New Editions, the option to enable or disable these integrations are provided in Profiles, under Apps Permissions. The Administrator can enable the integration or disable it for all the users in a particular profile.

  2. Go to Setup > Subscription Manager > Activate Users.

  3. Click on Edit.

  4. Select the check boxes of the respective add-ons and plug-ins for the corresponding user.

  5. Click on Save.

Delete Zoho Account (Close Accounts)

You can also close your Zoho account if you do not want to use any of the Zoho services.

To close your Zoho account permanently

  1. Log in to
  2. Select the Close Account option.


  • On closing your account, you will not be able to access our Zoho Services.
  • Before closing, please ensure that you have exported all your data from the Zoho Recruit system and also from the other Zoho services.
  • Once you close your account, all of your data within Zoho services will be deleted immediately and cannot be restored in the future.

Reset Password

Users with any role can reset their password individually by clicking on the Forgot Password link in the login page.

To reset the password

  1. Click the Forgot Password link in the login page of Zoho Recruit, the system redirects you to Zoho Accounts page.
  2. In the Zoho Accounts page:
    • Email ID: Specify the registered Email ID as mentioned in Account information.
    • Image Text: Enter the code as seen in the given picture.
  3. Click Request.
    The system sends an automated email to your Email ID.
  4. Click the given link 'here' in the email, you will be redirected to Zoho Accounts Password Reset page.
  5. In Password reset page, enter your New Password.
  6. Click Change.
    The new password is updated and you can use it to log in to all Zoho services.

    Zoho DataPrep Personalized Demo

    If you'd like a personalized walk-through of our data preparation tool, please request a demo and we'll be happy to show you how to get the best out of Zoho DataPrep.

    Zoho CRM Training

      Create, share, and deliver

      beautiful slides from anywhere.

      Get Started Now

              Zoho CRM Training Programs

              Learn how to use the best tools for sales force automation and better customer engagement from Zoho's implementation specialists.

              Zoho CRM Training

                  Zoho SalesIQ Resources

                      Zoho TeamInbox Resources

                                Zoho DataPrep Resources

                                  Zoho DataPrep Demo

                                  Get a personalized demo or POC

                                  REGISTER NOW

                                    Design. Discuss. Deliver.

                                    Create visually engaging stories with Zoho Show.

                                    Get Started Now

                                                          • Related Articles

                                                          • Activating PhoneBridge

                                                            An Administrator or a user with the Manage Profile permission can enable or disable Zoho PhoneBridge access for other users in your organization's account. To enable or disable Zoho PhoneBridge for users  Navigate to Setup > Users & ...
                                                          • Managing Zoho Mail Add-on Users

                                                            The Zoho Mail Add-on helps you to manage all the candidate/client engagements within your Zoho Recruit account. It helps you to keep track of all the email communication between the customers and the Recruit users. Also, as an administrator, you have ...
                                                          • Activating Google Contacts and Calendar

                                                            This feature is for Google users. Google Apps users should refer to Zoho Recruit for Google Apps.  Activate Google Contacts and Calendar Integration   To activate Google Contacts and Calendar from Zoho Recruit: Log in to Zoho Recruit. Go to Setup > ...
                                                          • Adding Users

                                                            Users with the Super Administrator privilege can add users from Google Apps to Zoho Recruit. By default, the system will assign the Manager role and Standard User profile to the users. We recommend that you review and update the roles and profiles of ...
                                                          • Managing Users

                                                            In Zoho Recruit, a user is one who manages records, their own or those shared by other users, within the organization. In addition to accessing the data, some of the users can perform administrative functions for the smooth running of the Zoho ...



                                                          Watch comprehensive videos on features and other important topics that will help you master Zoho CRM.


                                                          Download free eBooks and access a range of topics to get deeper insight on successfully using Zoho CRM.


                                                          Sign up for our webinars and learn the Zoho CRM basics, from customization to sales force automation and more.

                                                          CRM Tips

                                                          Make the most of Zoho CRM with these useful tips.

                                                            Zoho Show Resources