Zoho Recruit | RingCentral

Integrate RingCentral with Zoho Recruit

Set up RingCentral Integration

RingCentral is a Cloud phone system, unlike regular on-premise systems. The advantages of integrating RingCentral with Zoho Recruit include::

  • When you receive an incoming call from or initiate an outgoing call to a Recruit contact via RingCentral, you can see a business card view for the contact in Zoho Recruit.
  • All calls made or received via RingCentral are automatically logged in Zoho Recruit and you can view the call logs.
  • You can add follow-up activities in Zoho Recruit at the end of every call.


  • You must have a RingCentral account for this integration to work
  • You must also have the RingCentral softphone installed on your device
  • Only the Administrator of a Zoho Recruit account can enable the RingCentral integration
  • Once it is enabled by the Administrator, the integration will be activated for all users. Every user in the Zoho Recruit Organization account can log in to RingCentral with their unique credentials.

To configure RingCentral in Zoho Recruit, you must:
  1. Enable the RingCentral integration.
  2. Log in to your RingCentral account in Zoho Recruit.

 Enable RingCentral Integration

  1. Navigate to SetupTelephony > Phonebridge.
  2. In the Zoho PhoneBridge page, choose RingCentral as the telephony provider.
  3. Click Enable.


  • After you click Enable, please wait while the page refreshes automatically. Do not click anywhere else until the RingCentral Login screen appears.

Log in to RingCentral

Once you have enabled the RingCentral integration, you will be prompted to log in to your RingCentral account from Zoho Recruit.

To log in to your RingCentral account

  1. Click Login to RingCentral if you wish to log in to your account right away.
  2. You will be navigated to RingCentral Login page where you need to enter the login details and click Login.
  3. If you are logging in later, you can use the Phone icon at the bottom right of the page to access the RingCentral Login screen.
  4. Once you log in, choose the required phone number from the available list. Please use your direct RingCentral number and do not use RC toll-free number of your organization.

Use RingCentral Integration

Once you have enabled RingCentral in Zoho Recruit and logged in to your RingCentral account in Zoho Recruit as well as the RingCentral softphone, you are ready to use this RingCentral integration. You can receive incoming calls, initiate outgoing calls and add follow-up activities from Zoho Recruit.

Receive calls

When you receive an incoming call from a Recruit contact via RingCentral, you can see a Business Card view of the contact.

At the end of the call, the follow-up options on the Call Ended window lets you add calls and assign tasks to your contact.

Make Calls

When an outgoing call is initiated to contact in Zoho Recruit, the call is made via RingCentral.

To initiate an outgoing call from Zoho Recruit

  1. Click the desired record.
  2. In the Record's Details page, click the Phone icon beside the phone number.

    The call via RingCentral is now established.
  3. The follow-up options on the Call Ended window lets you add calls and assign tasks and add a call description.

Follow-up Activity

At the end of every call via RingCentral, you can do any or all of the following activities from the Call Ended window in Zoho Recruit. These would automatically be associated with the respective record.

  • Add a follow-up call.
  • Add a follow-up task.

View Call Logs

Calls made, received, missed and unanswered in Zoho Recruit via RingCentral are automatically logged in the Activities module.

To view call logs

  1. Click the Activities module.
  2. Select the All Calls list view.
  3. Click on any desired record to view the call details.

RingCentral Browser Calling

Browser calling for RingCentral allows you to make calls directly from Recruit without having to toggle between your Recruit account and RingCentral. WebRTC plugins are installed to give hassle-free browser calling and a real-time communication will be established with the end user.

You need to choose the Browser option from the call preferences pop-up to make calls through your browser. You can also save your preferences along with the outbound Caller ID of the recipient so that you can easily identify your callers to your RingCentral numbers while making outbound calls.

You can now make calls directly from your browser without having to use a softphone. This also allows you to directly attend the incoming calls within your ATS.


  • Mute, Unmute and Dialpad functionalities will only be included in the pop-up, if you choose the Browser option.
  • Please refer to network connectivity functionalities  before choosing the Browser option.
  • Browser calling will be supported only in Chrome 29 and above and Firefox 47 and above.

Disable RingCentral Integration

The RingCentral Integration can be disabled at any time. Only the Administrator of a Zoho Recruit account can disable the integration.

To disable RingCentral integration

  1. Click  (the Setup icon) > Telephony > Phonebridge.
  2. Click Disable.


  • On disabling the RingCentral integration, you will no longer be able to make calls in Zoho Recruit via RingCentral.
  • Once disabled by the Administrator, the integration is disabled for all users in the Organization account.
  • Call details that were entered before the integration were disabled remain intact.

    Zoho DataPrep Personalized Demo

    If you'd like a personalized walk-through of our data preparation tool, please request a demo and we'll be happy to show you how to get the best out of Zoho DataPrep.

    Zoho CRM Training

      Create, share, and deliver

      beautiful slides from anywhere.

      Get Started Now

              Zoho CRM Training Programs

              Learn how to use the best tools for sales force automation and better customer engagement from Zoho's implementation specialists.

              Zoho CRM Training

                Zoho SalesIQ Resources

                    Zoho TeamInbox Resources

                              Zoho DataPrep Resources

                                Zoho DataPrep Demo

                                Get a personalized demo or POC

                                REGISTER NOW

                                  Design. Discuss. Deliver.

                                  Create visually engaging stories with Zoho Show.

                                  Get Started Now

                                                        • Related Articles

                                                        • ZipRecruiter and Zoho Recruit Integration

                                                          ZipRecruiter is an online job posting platform that streamlines the recruiting process by helping companies to post jobs to 100+ job boards with a single click. By providing a central location for locating and screening candidates, ZipRecruiter helps ...
                                                        • Gmail Add-on for Zoho Recruit

                                                          The Gmail add-on lets you add candidates and contacts right from your inbox. With this update, we give you control so you can either add the sender as a candidate or parse data from your email attachments to create candidates. You can also bring in ...
                                                        • Integrate Twilio with Zoho Recruit

                                                          Set up Twilio Integration Twilio, the hosted PBX system integrated with Zoho Recruit offers options to organize your organization's incoming and outgoing calls from within Zoho Recruit. You can configure the Twilio set up to manage call and associate ...
                                                        • Slack for Zoho Recruit

                                                          Introduction Zoho Recruit and Slack have teamed up for an integration that makes it easier to discuss hiring-related matters using direct messaging from within Recruit. There's no more need to go to the trouble of booking rooms, aligning schedules, ...
                                                        • Spark Hire for Zoho Recruit

                                                          As a recruiter, you put in a lot of time and effort toward reaching quality candidates that fit your company's vision and workplace culture. And ever since the outbreak of COVID-19, many of you have adopted video interviewing as part of your virtual ...



                                                        Watch comprehensive videos on features and other important topics that will help you master Zoho CRM.


                                                        Download free eBooks and access a range of topics to get deeper insight on successfully using Zoho CRM.


                                                        Sign up for our webinars and learn the Zoho CRM basics, from customization to sales force automation and more.

                                                        CRM Tips

                                                        Make the most of Zoho CRM with these useful tips.

                                                          Zoho Show Resources