Indeed FAQs

Indeed FAQ

1. How do I connect to or create an Indeed account?

When you sponsor a job in Zoho Recruit, Indeed receives the job and budget information, along with the email address you use in Zoho Recruit. If it matches an existing Indeed account, your campaign will be added to that account. 
If the email address you use in Zoho Recruit does not match an existing account, Indeed will create an account for you. Ensure that the Indeed account you create has a valid payment method set up for campaigns to go live on Indeed. 
 

2. Why should customers sponsor a job on Indeed? 

Indeed sponsored jobs receive up to five times more clicks than non-sponsored (organic) jobs, so they are a great option anytime a customer wants to get more high quality applicants faster. Indeed's pay-per-performance model means that you are only charged when a job seeker clicks on their sponsored posting, and customers can end their campaign at any time. To end the campaign navigate to Sourcing summary > Indeed Sponsored > Stop Sponsoring

3. What is the difference between Organic vs Sponsored postings? 

Indeed provides both organic (not supported for US and Canada for staffing agencies) and sponsored job postings
Organic jobs can be posted for free* for some employers. These postings lose visibility over time as they become less relevant to Indeed job seekers, and they may limit the number of free jobs you are allowed to post.
 
For more specifics about Indeed quality rules for organic postings click here.
Recruiters can choose to sponsor job postings to give them maximum visibility with relevant job seekers. Sponsored jobs appear in more prominent positions, which leads to increased job seeker interest, views, and applications.
 
Both Sponsored and Organic Jobs:
  1. Appear in general search results on the web and on mobile devices
  2. Offer an option to apply from web or mobile devices
  3. Linked to the account’s dashboard, where employers can manage their candidates.
Disclaimer
Jobs that do not meet Indeed standards may be subject to review, and require additional information from the hiring company. Listings that prove misleading, compromise the job seeker experience, or we are not convinced represent a “real” job may be removed from search results altogether. 
Note: 
Indeed may reject or remove any job and may disable any company's account, with or without a reason. Indeed cannot give every reason why a job or a company may be removed, and Indeed always retain the right to remove any job, organic or sponsored, if Indeed feel it is in our interest or our users’ interest.
 

4. Why are my jobs not shown on Indeed? 

 There are a few reasons why your new job may not initially appear in the search results, including failure to adhere to Indeed job posting guidelines. Even if your job appeared in the search results initially, it can still stop being displayed later. Below are some reasons why your jobs may not appear:
 
Your job is set to be sponsored, but there is not a credit card on file
To fix this, login to your Indeed account and upload a credit card to your account.
 
Your job is paused or closed
To fix this, change the status of your job to open.
 
Your account is under review
Search Quality can review an account at any time. Contact Indeed to speak to an account specialist.
 
You need to verify your email
An email address must be verified to complete setting up an account. Log in to send yourself the verification email.
 
You need to supply proof of identity
Your account is in review and you need to supply additional information. You can provide proof of identity by verifying your account with LinkedIn or Facebook.
 
Your job has reduced visibility due to a possible violation of our job posting best practices
Contact Indeed to speak to an account specialist. 
 

5. What should I do after opting to sponsor jobs in Zoho Recruit? 

If you do not have an Indeed account, or you have an Indeed account without a valid credit card, you will receive an email from Indeed with one-time setup instructions. If you do not receive an email, or your uncertain about your Indeed account, you can visit https://billing.indeed.com/ and sign in using the email address connected to your Zoho Recruit account.
 
If you already have an Indeed account that matches the email address you use in Zoho Recruit, and have a valid credit card on file with Indeed, you do not need to take any further action. Your jobs will go live within 24 hours after the next feed run from the Zoho Recruit to Indeed. You can view campaign details on your Indeed Dashboard
 

6. What happens to content duplication?

Incase of content that is posted in multiple instances on Indeed, click here.

7. How do I repost my jobs on Indeed?

To repost your jobs on Indeed, click here
 

8. How do I find Indeed-sponsored jobs budget (PPC) usage? 

Sponsored jobs on Indeed follow a PPC (pay-per-click) model. Employers are charged only when interested job seekers click on a sponsored job.
For more information, please refer to this article on Indeed employer help center.
 

9. How to update Indeed billing information? 

To update Indeed billing information, click here.
 

10. What happens when you post jobs on Indeed from multiple sources? 

Indeed prioritizes direct postings. Your jobs posted from Zoho Recruit may not appear on Indeed, or they could end up being duplicated on Indeed, which could result in fewer people seeing them. 
 
To post jobs on Zoho Recruit, please contact your Indeed representative or account manager and mention that Zoho Recruit is your primary source for posting jobs on Indeed. 

If you don't have an Indeed representative, please fill out the form and say, “I’m a Zoho Recruit user, an integrated ATS with Indeed and my jobs are included in their comprehensive XML feed. I need a Customer Success representative to review my company profile to determine if they are suitable for organic visibility per Indeed’s Quality Standards.“

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