Zoho Recruit | Resume Inbox

Resume Inbox

Resume Inbox is a user-friendly parsing tool that enables you to automatically parse resumes sent as email attachments and add them directly to your Zoho Recruit account. Simply add your email account as a resume inbox and choose from one of three Parsing Modes: Lenient, Moderate, and Strict, each with an accuracy and success rate.

The Parsing Mode functionality lets you control the accuracy and success rate of your parsing results. Each parsing mode looks for a set of mandatory field values in the candidate's resume.
Parsing will be skipped if the required data is unavailable, i.e, if you've selected the Moderate parsing mode and the resume does not contain neither the phone number OR the email address of the candidate, parsing will be skipped. (subject to the AND/OR conditions depicted under the mode selection section).


  • Go to Setup > Resume Management > Resume Inbox.

  • Under the Configured Accounts section, you can view and manage your resume inboxes.

    Once you've configured your
    Portal account, the portal mailbox will be listed under Configured Accounts. This provides you with a more readable mailbox that you can copy and forward to candidates. When the portal mailbox is created, it is set to Lenient Parsing Mode by default.

  • Under the Duplicate Check section, select Overwrite existing candidate data or Retain existing candidate data to perform the related action when duplicate records are found. Duplicate records are identified using the email id provided in the resume.

  • Choose a Parsing Mode and balance the accuracy and success rate of your parser. You have three Parsing Modes, namely, Lenient, Moderate & Strict.

  • Under Candidate Source Mapping, select the source of the candidate and select the status of the parsed candidate under Candidate Status Mapping.

  • Click Save.

Your Resume Inbox is now configured. You'll now be able to add candidate records into your Zoho Recruit account by parsing resumes sent as email attachments. You can view the candidate record you that was added and the reason of failure if the parsing is unsuccessful under the Parsing Results tab.

Parsing Results

The Parsing Results section displays all the resume attachments you've parsed using the Resume Inbox feature. The Parsing Results section is divided into four tabs, namely All, Success, Failure and Skipped.

Under the All tab, you'll be able to view all the resume attachments that were parsed in your resume inbox. The Success tab will help you track attachments that were parsed successfully.

The Failure tab will let you see which one's failed. Attachments usually fail to parse due to the following reasons;
  1. The email did not have an attachment present.
  2. The attachment file was empty
  3. The attachment was of an unsupported format. (Supported Formats: .pdf, .doc and .docx)
  4. If you have exhausted your API call limit.
The Skipped tab will list attachments that were not parsed as they did not contain the mandatory details as per your selected Parsing Mode. You can select a different Parsing Mode and reparse the resume by clicking on the Parse button.


  • You can filter by user using the user drop-down.

  • You can filter by time period using the Select Period drop-down

Job Mailbox

Edition Required: Available for all paid plans of both the Staffing Agency and Corporate HR editions of Zoho Recruit.
In Zoho recruit, when you publish a job opening in any job board or your career site, a unique job-specific email inbox is generated. You can find this under [Job Opening] > Sourcing Summary > Job Mailbox.

Similar to Resume Inbox, if a resume/CV is sent as an email attachment to this inbox, it is automatically parsed and added as a candidate record. Additionally, since this inbox is specific to the published job opening, the candidate is automatically associated with the job.

This eliminates the need for recruiters to manually sort through multiple emails, download attachments and upload them to Zoho Recruit again.


Depending on which edition of Zoho Recruit you are using, the number of resumes that can be parsed using the Job Mailbox feature is limited as follows;

Enterprise / Zoho One / PeoplePlus
1000 resumes/job opening
2000 resumes/job opening
3000 resumes/job opening

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