Zoho Recruit | Resume Inbox

Resume Inbox


Resume Inbox is a user-friendly parsing tool that enables you to automatically parse resumes sent as email attachments and add them directly to your Zoho Recruit account. Simply add your email account as a resume inbox and choose from one of three Parsing Modes: Lenient, Moderate, and Strict, each with an accuracy and success rate.

The Parsing Mode functionality lets you control the accuracy and success rate of your parsing results. Each parsing mode looks for a set of mandatory field values in the candidate's resume.
Parsing will be skipped if the required data is unavailable, i.e, if you've selected the Moderate parsing mode and the resume does not contain neither the phone number OR the email address of the candidate, parsing will be skipped. (subject to the AND/OR conditions depicted under the mode selection section).


  • Go to Setup > Resume Management > Resume Inbox.

  • Under the Configured Accounts section, you can view and manage your resume inboxes.

    Once you've configured your Portal account, the portal mailbox will be listed under Configured Accounts. This provides you with a more readable mailbox that you can copy and forward to candidates. When the portal mailbox is created, it is set to Lenient Parsing Mode by default.

  • Under the Duplicate Check section, select Overwrite existing candidate data or Retain existing candidate data to perform the related action when duplicate records are found. Duplicate records are identified using the email id provided in the resume.

  • Choose a Parsing Mode and balance the accuracy and success rate of your parser. You have three Parsing Modes, namely, Lenient, Moderate & Strict.

  • Under Candidate Source Mapping, select the source of the candidate and select the status of the parsed candidate under Candidate Status Mapping.

  • Click Save.

Your Resume Inbox is now configured. You'll now be able to add candidate records into your Zoho Recruit account by parsing resumes sent as email attachments. You can view the candidate record you that was added and the reason of failure if the parsing is unsuccessful under the Parsing Results tab.

Parsing Results

The Parsing Results section displays all the resume attachments you've parsed using the Resume Inbox feature. The Parsing Results section is divided into four tabs, namely All, Success, Failure and Skipped.

Under the All tab, you'll be able to view all the resume attachments that were parsed in your resume inbox. The Success tab will help you track attachments that were parsed successfully.

The Failure tab will let you see which one's failed. Attachments usually fail to parse due to the following reasons;
  1. The email did not have an attachment present.
  2. The attachment file was empty
  3. The attachment was of an unsupported format. (Supported Formats: .pdf, .doc and .docx)
  4. If you have exhausted your API call limit.
The Skipped tab will list attachments that were not parsed as they did not contain the mandatory details as per your selected Parsing Mode. You can select a different Parsing Mode and reparse the resume by clicking on the Parse button.


  • You can filter by user using the user drop-down.

  • You can filter by time period using the Select Period drop-down

To Add Candidates with Job Association

In addition to creating candidate records, you can associate them with job openings as and when you add them to your Zoho Recruit account. There are two methods you can follow, namely;
  1. Job Mailbox
  2. Email subject line

 Job Mailbox 

Edition Requirement: Available for all paid editions of Zoho Recruit

The Job Mailbox feature provides you with a unique system generated email inbox for every job opening. Resumes forward the said inbox will be parsed and associated with the job opening automatically. You can find this under Sourcing Summary > Job Mailbox.

Resume Limit per Job Opening:
  1. Standard: 1000 resumes
  2. Professional: 2000 resumes
  3. Enterprise: 3000 resumes

Email subject line 

Data Required:
  1. Job Opening ID (or) Posting Title
  2. Candidate Source (optional)
The format should be as follows:
  1. Job Opening ID, Posting Title, or both (value and title).
  2. 'Job Opening ID' or 'Posting Title' should be followed by a colon (:). You may or may not provide space in between the terms.
  3. After the colon, the respective value should be mentioned followed by a comma (,). For example, "JOBID:ZR_2_JOB, JOBTITLE:Web Designer, SOURCE:Indeed"
  4. If the source is mentioned in the subject, it should follow the format mentioned above (source: _____,).
  5. If the source is not mentioned in the subject, the default source configured in the Resume Inbox Settings page will be used. In case the source is also not configured in the Resume Inbox Settings page, then the source of the parsed candidate will be automatically set as 'Resume Inbox'.
  6. The keywords along with their respective values don't need to be entered in any specific order.
  1. SUBJECT: Seek: Application For JobTitle: B2B Telesales Professional - Part-Time, Ref: Application Source: Seek
  2. SUBJECT: Monster: Application For JobTitle: Web Designer - Part Time, Source: Monster.
  3. SUBJECT: Source: TimesJobs, Application for JobId: ZR_24_JOB
  4. SUBJECT: Alert: New Candidate Applied for Your Job Posting JobId: ZR_24_JOB
  5. SUBJECT: Job application for your Job Posting with jobtitle: Senior Consultant, from source: Dice

    Zoho CRM Training Programs

    Learn how to use the best tools for sales force automation and better customer engagement from Zoho's implementation specialists.

    Zoho CRM Training
      Redefine the way you work
      with Zoho Workplace

        Zoho DataPrep Personalized Demo

        If you'd like a personalized walk-through of our data preparation tool, please request a demo and we'll be happy to show you how to get the best out of Zoho DataPrep.

        Zoho CRM Training

          Create, share, and deliver

          beautiful slides from anywhere.

          Get Started Now

            Zoho Sign now offers specialized one-on-one training for both administrators and developers.

            BOOK A SESSION

                        Still can't find what you're looking for?

                        Write to us:  support@zohoforms.com



                          New to Zoho Social?

                              Zoho Marketing Automation

                                Zoho Sheet Resources


                                    Zoho Forms Resources

                                      Secure your business
                                      communication with Zoho Mail

                                      Mail on the move with
                                      Zoho Mail mobile application

                                        Stay on top of your schedule
                                        at all times

                                        Carry your calendar with you
                                        Anytime, anywhere

                                              Zoho Sign Resources

                                                Sign, Paperless!

                                                Sign and send business documents on the go!

                                                Get Started Now

                                                    Zoho SalesIQ Resources

                                                        Zoho TeamInbox Resources

                                                                Zoho DataPrep Resources

                                                                  Zoho DataPrep Demo

                                                                  Get a personalized demo or POC

                                                                  REGISTER NOW

                                                                    Design. Discuss. Deliver.

                                                                    Create visually engaging stories with Zoho Show.

                                                                    Get Started Now

                                                                                            • Related Articles

                                                                                            • Resume Parser

                                                                                              The resume formats followed by recruiters are different across organizations and regions. Resume Parser Mapping feature helps you standardize and align the parsed resume structure to the form supported by your organization. It allows you to map the ...
                                                                                            • Formatted Resume: Overview

                                                                                              The resumes you receive from candidates do not have consistent designs or a uniform format. To combat this, Zoho Recruit's Formatted Resume lets you generate branded resumes that you can forward to your clients. Additionally, you can choose what ...
                                                                                            • Formatted Resume: Advanced Template

                                                                                              Zoho Recruit's Custom Formatted Resume templates let you build and generate personalized branded resumes that show off your brand. Start from scratch or pick one of five pre-built templates from our template library. You can then add merge fields to ...
                                                                                            • Manage Fields in Resume Extractor

                                                                                              Configure the fields you want to be displayed in the Resume Extractor view. Customize the fields display to your liking and make sourcing easier. To configure fields in Zoho Recruit Resume Extractor: When in the Extractor view, click on the More ...
                                                                                            • Zoho Recruit’s Resume Extractor

                                                                                              Zoho Recruit's Resume Extractor is a user-friendly plug-in for the Chrome browser that helps users source candidates and contacts effortlessly. Using this extension, you can parse content from almost any webpage, sort the data into fields, and add ...
                                                                                            Wherever you are is as good as
                                                                                            your workplace



                                                                                              Watch comprehensive videos on features and other important topics that will help you master Zoho CRM.


                                                                                              Download free eBooks and access a range of topics to get deeper insight on successfully using Zoho CRM.


                                                                                              Sign up for our webinars and learn the Zoho CRM basics, from customization to sales force automation and more.

                                                                                              CRM Tips

                                                                                              Make the most of Zoho CRM with these useful tips.

                                                                                                Zoho Show Resources