Chatbot : Overview | Zoho Recruit

Chatbot : Overview

Everything starts with a conversation, especially in recruitment. The way you connect with candidates and how easily they can interact with your team plays a pivotal role in shaping their experience and perception of your company.

Recruit's AI-powered chatbots (using Zia) help businesses automate sourcing and screening without any compromises in candidate experience. This allows recruiters to focus on strategic tasks while maintaining a personalized, efficient hiring journey.

What is Zia? 

Zia is Zoho Recruit’s AI-powered assistant, designed to make hiring smarter and more efficient. This includes:
  • Chatbots for sourcing & screening candidates

  • AI-driven candidate & job matching to find the best fits

  • AI Assist to generate emails, SMS, and disclaimers

With Zia, recruiters can save time, streamline their recruitment processes, and make more informed hiring decisions.

Bot Types 

Our chatbot automates key hiring tasks with two specialized bots, each designed to enhance different aspects of the recruitment process, namely:

  1. Sourcing Bot
    Matches candidates with the best job opportunities, while also providing instant responses to application-related queries, making the process faster and more engaging for both recruiters and candidates.
  2. Screening Bot
    Automates the shortlisting process by letting candidates take screening tests for jobs they've applied for, directly from your career site and candidate portal. Recruiters can also share this bot via an email link, ensuring no candidate is overlooked.

Use Cases & Benefits 

Finding the Right Candidates Faster 

A recruiter needs to fill multiple sales positions quickly. Instead of manually searching job boards and databases, the Sourcing Bot automatically scans multiple platforms and suggests relevant candidates based on job requirements.

Benefits:
  1. Saves time by automating candidate searches
  2. Expands reach by sourcing from multiple platforms
  3. Delivers better candidate matches based on AI-driven recommendations

Smarter Pre-screening Assessments 

Say your company receives 500 applications for a software developer role. The Screening Bot engages applicants with pre-set technical questions, evaluates their responses, and shortlists the most qualified candidates.

Benefits:
  1. Speeds up the screening process by filtering candidates efficiently
  2. Ensures fair evaluation with consistent, objective assessments
  3. Improves recruiter productivity by reducing manual screening efforts  

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