Email Summary | Zoho Recruit

Generating AI Summaries of Emails

Recruiters and hiring teams often rely heavily on email communication throughout the hiring process. Important updates related to interview scheduling, candidate communication, feedback, approvals, and follow-ups are often buried within long email content, making it difficult to quickly understand the context of an email.

Email Summary, powered by Zia, helps simplify this by generating a concise summary of every email they receive. Instead of reading through lengthy email content, users can quickly understand the key discussion points, updates, decisions, and action items from a summarized view.

This helps teams:
  1. Save time spent reviewing email content.
  2. Quickly understand lengthy emails.
  3. Identify sentiment, important updates and decisions at a glance.
  4. Improve business collaboration between client contacts, candidates, hiring managers and stakeholders.

  5. Take faster and more informed actions based on the summarized information.

Depending on the content and context of the email, Zia analyzes the email and generates a contextual summary highlighting the most relevant information.

Availability  

Available for

Modules

Candidates, Contacts

Plans

Enterprise, PeoplePlus & Zoho One

Editions

Both Staffing Agency and Corporate HR

Enabling Email Summary  

  1. Go to Setup > Zia > Zia Summary.

  2. Turn on the Email Summary toggle.

  3. Set the summary language and enable sentiment analysis, if required. Then click Save.

Generating an Email Summary  

Once Email Summary is enabled, you can generate summaries from the email section within a record.

  1. Navigate to a record in a supported module.

  2. Go to the Emails related list and click the Email Summary option under Zia.

  3. Zia analyzes the email and generates a contextual summary.

The generated summary helps users quickly understand the overall context, important updates, decisions, and action items associated with the email.

Notes
Notes:  
  1. Email Summary is generated based on the content available within the email. The accuracy of the summary depends on the completeness and clarity of the email content.
  2. Users must have appropriate permissions to access the related emails.
  3. Summaries may vary depending on the length and context of the email.
  4. Generated summaries are intended to assist users and should be reviewed before taking action or making hiring decisions.