• Navigate to Settings> Blocked IP to view all the IP addresses blocked by your operators.
  
• If you wish to unblock an IP address, you can toggle off the switch on the right side.
  
• Once disabled, the visitor will see the live chat widget and engage with the operators again.
  
• You can permanently remove a blocked IP by deleting it. Hover over a blocked IP and click on the trashcan icon on the right. Once deleted, the reason for which the IP was blocked will be erased.
  

1. When your operator identifies a visitor as a spammer, they can directly mark them as a spammer for a specified time as needed.
   
2. Based on the operator's permission levels, the visitor will be directly blocked or an approval request will be sent to the admin for blocking said visitor.
   
3. Admins can approve or reject spammer requests from their dashboard based on their discretion.
   

Note: Only ongoing chats i.e. channel users on active chats can be marked as spammers currently. 

How to mark a channel visitor as a spammer?

1. From the operator chat window, select the visitor's conversation, and on the top right menu, choose the Mark as spam option.
   

1. In the dialogbox, set the block duration i.e. for how long the visitor should be blocked. You can choose between 1 day, 3 days, 7 days, or Forever.
   

1. Add a comment explaining why the visitor is being marked as a spammer. This is optional but recommended.
   
2. And, finally click on the Mark as Spam button.
   

1. Depending on your organization's spam approval settings, if approval is not required, you’ll receive a success message confirming that the visitor has been blocked immediately. Their messages will no longer be received on SalesIQ until the set blocked duration.
   

1. If spam approval is required, you’ll receive a success message stating that your request has been submitted. The visitor will be temporarily blocked, and a request will be sent to the admin for final approval.
   

Where will the spammers from channels be listed on SalesIQ?

1. You can find the list of blocked spammers by navigating to Settings > Controls > Spammers.
   
2. Here, you will find the following details for each spammer in the list.
   
1. Spammer ID: This can be the channel user's phone number, email or a unique custom ID.
   
2. Blocked duration: The time for which the user is blocked.
   
3. Comments count: The number of comments available for the user that were added by operators while blocking the user.
   
4. Last updated: The operator who last updated the blocking details.
   

1. In addition to this, when you click on a particular spammer record, you can view the following details specific to the selected spammer.
   
1. Comments: The comments or information provided by the operator while blocking the user.
   

1. Activities: The timeline of actions or activities carried out by operators for the chosen spammer.
   

Spammer approval configurations

1. Navigate to Settings > Global Settings > Spammers approval configurations. Here, you can choose whether approval is required or not required for blocking spammers.
   
2. Approval not needed: Operators can block spammers instantly. No admin action is required.
   
3. Approval needed: Every spammer request must be reviewed and approved by an admin.
   
1. Approval duration: A time limit can be chosen here for admins to approve or reject the spammer request. 
   
1. During the approval duration, the user will be blocked. The admin can choose to approve or reject the request and take action during this time.
   
2. If no action is taken by the admin within the selected time, the user can message you again without any restrictions. The user's record will remain in the spammers list; the admin can block or unblock any time, as needed.
   

What happens on the channel user's end when they are blocked?

1. The channel user will not get any indication that they have been blocked.
   
2. The user will be able to send messages on their end, but those messages will not be received within SalesIQ. 
   

Note: If the user was blocked for a brief period, say 1 day, 3 days, or 7 days, then after the blocked duration is completed, the user will be able to send messages, and those will be received within SalesIQ as usual. 

Spammers use cases

1. Repeat spam attempts: If a particular visitor ID sends unsolicited promotional content repeatedly.
   
2. Abuse or profanity: IDs flagged for offensive language can be blocked and logged for reference.
   
3. Non-customer interactions: Contacts repeatedly trying to engage for non-business purposes.
   

Best practices for using the Block IP/Spammers features on SalesIQ

1. Regularly review pending spammer entries to ensure timely action.
   
2. Encourage your operators to add meaningful comments when flagging users.
   
3. Combine this with Profanity Control to keep your messaging channels safe and professional.