Feedback helps you understand your customers better and how they feel about your website and support. Visitors will be prompted with a feedback form after a chat is ended. Here, visitor can rate the operator based on the options - Sad/Neutral/Happy, and leave any comment.
Analyzing their feedback helps you improve your operators' performance and enhance your customer support. You can view all the visitors' feedbacks by navigating to Feedback section from the SalesIQ dashboard
The Detailed Feedback View
In SalesIQ dashboard, navigate to Feedback.
Clicking the feedback icon in the SalesIQ dashboard will enlist all the feedbacks starting from the most recent one.
Select a particular feedback to open the chat review window.
On the top right of the chat review window you can find:
Full view of comment (if any).
Associated Department.
Duration of the chat.
Notes made by the operator during the chat.
Option to send out a reply email to the visitor (if provided), for a follow up or thanking them for taking the time to rate their operator and leaving a helpful comment.
Filtering Your Feedback
Easily filter out feedbacks by clicking the filter icon on top of the feedback list, apply various filter options to arrive at your desired feedback with ease.
Filter options:
Operator name - View feedbacks give to a specific operator
Department name - View all feedbacks associated with the department.
Rating - View feedbacks based on the rating (Happy/Neutral/Sad)
Date - View feedbacks based on the time of the chat.
Brand name - View feedbacks from the visitors of a particular brand(website).
Exporting your Visitors' Feedback
Export your visitor's feedback data to perform further analysis to improve your customer support or send them out to your operators. You can export the visitors's data in .csv and .xlsx format.
If you'd like a personalized walk-through of our data preparation tool, please request a demo and we'll be happy to show you how to get the best out of Zoho DataPrep.
Install the PageSense code snippet on your site in a matter of minutes and start collecting in-depth data about the website visitors to grow your business.
Set up goals in PageSense to measure every single action performed by visitors on your website like button or link clicks, form submissions, and page engagements.
Create funnels in PageSense to quickly see which pages visitors use to enter your website, where they navigate to next, and which pages they decide to leave without converting.
Visualize your visitor's behavior with color codes
Set up heatmaps in PageSense to see where users have clicked more, how far they've scrolled, and on which parts of a page they've spent the most time using color-coded patterns in reports.
Use form analytics in PageSense to see how people interact with different fields in your form, whether they complete the form successfully or not, and where exactly they drop out on your form.
Use session recordings in PageSense to watch a video of all the visitor actions performed on your website including the pages they navigate, the buttons they click, the UX issues they face, and more.
Run A/B or Split URL tests in PageSense to figure out which version of your web page works best for your business and results in the best conversion rate.
Use personalization in PageSense to deliver customized versions of your website for every individual customer based on their demographics, local weather, browsing history, and more.
Run polls on your website using PageSense to understand what your customers think about your products/services and what needs improvement on your site.
Use web push notifications in PageSense to schedule and notify your customers about an upcoming flash sale, product releases, promotional coupons, and a lot more that can spark conversions on your website.
Use pop-ups in PageSense to instantly grab the attention of visitors by showing attractive signup offers, coupon code discounts, or email newsletters that can eventually convert them into subscribers.
Use PageSense's advanced features like creating mutually exclusive groups, enabling cross-domain tracking, configuring customized project JS, and more to get deeper insights about your website.
Download the PageSense extension app available for your web browser with a few clicks and start collecting all of your required website metrics in real time.
Discover your favorite integrations with PageSense
Get a deeper look at your website's data by seamlessly integrating PageSense with a host of popular third-party apps like Google Analytics, Mixpanel, Intercom, and more.
Feedback helps you understand your customers better and how they feel about your website and support. Visitors will be prompted with a feedback form after a chat is ended. Here, visitor can rate the operator based on the options - Sad/Neutral/Happy, ...
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