All the conversation made by the visitor will be mentioned here. You can click on a specific chat to view the conversation in detail. The date and time, operator attended, and the status of the conversation will be displayed here. You can perform a follow up on the conversation by clicking Send Email at the bottom or the clicking the mail icon on the top right. The conversation can be used to analyze the visitor and approach them accordingly.
This section provides the entire list of actions performed by the website visitor and the actions carried out by the operator for the visitor.
The below details will be listed:
Landing Page - Clicking on the link will take you to the page visited by the visitor.
Date and Time of Visit - Date and time at which the visitor accessed the landing page.
Pages accessed - All the pages accessed by the visitor throughout the visit will be listed.
Chat Initiated - Clicking 'Chat initiated' will open the chat transcript, this will display only the initial chat sent to the visitor by the operator.
Chat Ended - Clicking on 'Chat ended' will open the chat transcript, this will display the entire chat conversation between the operator and the visitor.
Email Sent - To view the email sent to the visitor, click on the "Mail Sent" and the mail will be displayed in a separate column.
Note Added - Clicking on "Notes" will display the added notes in a separate column.