- Repeated - Denotes a frequent visitor of your website.
- Contacted - Visitor contacted by the monitoring operator.
- Responded - Visitor has responded back to the operator's message.
- Potential - A potential visitor landed/browsing through your website.
- Triggered - The visitor has set off one or more triggers that were set by you.
- Clicked - The visitor has clicked the live chat widget on the website.
- Chat - The visitor had a chat session with the operators of your firm.
- New Visitor - A '*' symbol will appear when a new visitor lands on your website.
Condition |
Description |
Browser |
Browser used by the visitor in the website. (Values : Apple Safari, Google Chrome, Microsoft Internet Explorer, Mozilla Firefox, Opera, Unknown) |
Country |
Country of the visitor accessing the website. |
Current page |
URL of the page where the visitor is accessing. |
Current page title |
Title of the page where the visitor is accessing. |
Custom Action |
The Custom actions that you have added on your website. |
CRM Contact |
Contact information of your website visitors in Zoho CRM, Click to know more. |
CRM Lead |
Lead information of your website visitors in Zoho CRM. Click to know more. |
CRM Account |
Account information of your website visitors in Zoho CRM. |
CRM Potential |
Potential value of your website visitors in Zoho CRM. Click to know more. |
Campaign Source |
UTM used to identify a search engine, newsletter name, or other source. |
Campaign Medium |
UTM used to identify a medium such as email or cost-per- click. |
Campaign Term |
UTM used for paid search eg: keywords for the ad. |
Campaign Content |
UTM used for testing and content-targeted ads. |
Campaign Name |
UTM used for keyword analysis to identify a specific product promotion or strategic campaign. |
Department |
Department in the chat widget of the website. |
IP address |
IP address of the visitor visiting the website. |
Landing page |
URL of the page where the visitor have landed in the website. |
Landing page title |
Title of the page where the visitor landed in the website. |
Number of past chats |
Count on number of past chats with the visitor. |
Number of URLs accessed |
Count on number of URLs visited by the visitor. |
Number of visits |
Count on number of visit by the visitor in the website. |
Operating System |
Operating system used by the visitor. (Values : Android, Apple iPhone, Apple iPod, Apple Macintosh, Blackberry, Kindle, Linux, Microsoft Windows, Motorola, Nintendo, Nokia, PlayStation, Sun Solaris, Symbian, Web OS) |
Referrer |
Source from where the visitor is referred from. |
Region |
Region of the visitor in the website. (Values : Asia Pacific, Canada, Europe the Middle East and Africa, North America, South America, United Kingdom) |
Search engine |
Search engine used by the visitor. (Values : Baidu, Bing, Google, Inktomi, Teoma, WebCrawler) |
State |
State of the visitor accessing the website. |
System status |
Status provided by the system for the visitor. (Values : Accessed, Chat Completed, Clicked, Contacted, Custom, Missed, Responded, Triggered, Triggered Replied, Waiting) |
Time since last action |
Time since last action performed by the visitor in the website. |
Time on site |
Time spent by the visitor in the website. |
Visitor availability |
Visitors availability on the website. |
Visitor Type |
The type of visitor in your website. (Values : All, New, Returning) |
Visitor Info |
Use our JavaScript APIs to set the values. |
Web Embed |
Embed in the website where he visitor is accessing. |
Advanced |
To set two or more conditions. |
City |
City from where the visitor is accessing the website. |
Visitor Type in CRM |
Category of the visitor in CRM. (Values: Contact, Customer, Lead, Not Available, Prospect) |
Triggered Status |
Set criteria based on the trigger status, whether the trigger is invoked or not. (Values: Invoked, Not Invoked) |
Previous Page |
URL of an important page, where you like to be intimated if the visitor leaves that page and moves to another page. |
Learn how to use the best tools for sales force automation and better customer engagement from Zoho's implementation specialists.
If you'd like a personalized walk-through of our data preparation tool, please request a demo and we'll be happy to show you how to get the best out of Zoho DataPrep.
You are currently viewing the help pages of Qntrl’s earlier version. Click here to view our latest version—Qntrl 3.0's help articles.