Troubleshooting for Android Notifications

How to troubleshoot Android app notifications?

In certain situations, it is possible that certain Android devices or third-party apps may block SalesIQ from sending and receiving notifications. Following are the most common troubleshooting tips to resolve this issue. If you still need assistance, we are always available to help you, just shoot an email to us at support(at)zohosalesiq(dot)com.

If you are using any of the following device, you can find the troubleshooting steps here:
  • Samsung
  • One Plus
  •  Xiaomi
  • Oppo
  • Vivo
If you are using any other device apart from the listed devices, you can follow the general steps:

General Troubleshooting

In SalesIQ app
  • In your SalesIQ app, go to Settings ->Notifications.
  • Enable Notifications under New visitors,Returning visitors,New chat request from visitors.

Android version 7+

  • Open Settings -> Apps in your phone.    
  • Find and tap on SalesIQ.   
  • Select Battery -> Battery Optimization.   
  • In here, change Apps not optimized to All apps.
  • Look for SalesIQ and set to Don't optimize.

Android version 9

  • Open Settings in your phone. 
  • Select Battery -> Adaptive Battery. 
  • Tap on Restricted apps, and make sure SalesIQ is not listed.


Excluding SalesIQ from battery optimization

  1. From the app drawer, navigate to Settings > Battery .

  1. Then, choose Battery Optimization.

  1. From the apps listed, choose Zoho SalesIQ

  1. Select Don't optimize option. 

To enable notification for Zoho SalesIQ in your mobile settings

  1. Navigate to Settings > Apps & Notifications in your mobile device.

  1. Choose Zoho SalesIQ from the apps listed.

  1. Click Notifications in the App info section.

  1. Turn on Show Notifications.


Excluding Zoho SalesIQ from battery optimization: 
  1. From the app drawer, go to Settings -> Apps. Tap the menu button on the top-right and select Special access.

  1. Tap Optimize battery usage. 

  1. Scroll down to locate SalesIQ and toggle the slider to OFF.

To enable notification for Zoho SalesIQ in your mobile settings

  1. Navigate to Settings > Apps in your mobile device.

  1. Choose Zoho SalesIQ from the apps listed.

  1. Click Notifications in the App info section.

  1. Turn on Show Notifications.


​To enable autostart for Zoho SalesIQ

  1. Open Security app on your mobile phone.

  1. Tap on Manage apps, look for SalesIQ and tap on it.

  1. Enable Autostart.

To enable notifications and exclude SalesIQ from battery optimization

  1. Navigate to Manage apps -> SalesIQ, tap on Other Permissions.

  1. Enable Show on Lock screenDisplay pop-up windows while running in the backgroundDisplay pop-up window and Permanent notification

  1. To exclude Zoho SalesIQ from battery optimization, navigate to Manage apps -> SalesIQ.  Tap on Battery saver and choose No restrictions


Allowing Zoho SalesIQ to run in the background

    1. From the app drawer, goto Settings -> App management.

    1. From the apps listed tap on Zoho SalesIQ

    1. Navigate to Power Saver. 

    1. Select Allow Background Running.

Enabling notifications for Zoho SalesIQ 

    1. Navigate to Settings -> App management -> Zoho SalesIQ and tap on Manage Notification. 

    1. Enable Allow NotificationsDisplay on LockscreenShow Badge on Homescreen IconsDisplay on the Top of the Screen options.

Enabling Auto startup for Zoho SalesIQ

    1.  Navigate to Settings -> App management -> SalesIQ.  Turn on Allow Auto Startup.

    1. Navigate to Phone Manager app and tap Privacy Permissions

    1. Tap Startup Manager

    1. Scroll down to Zoho SalesIQ listed along with other applications and turn on the toggle button. 


    Allow background power consumption
    1. Go to Settings -> Battery. 

    1. Then, tap on High Background Power Consumption.

    2. Enable SalesIQ app to receive notifications.

Enabling notifications and autostart on your mobile device

    1. Go to Settings -> More Settings. 

    2. Select App manager

    3. Tap Zoho SalesIQ from the listed apps.

    4. Select Notification.

    5. Then, enable Allow notificationsTop preview and Show on lock screen

    6. Then, navigate to Settings -> More Settings and select Permission Management.

    7. Tap Autostart.

    8. Turn on Zoho SalesIQ toggle button from the apps listed.

    Redefine the way you work
    with Zoho Workplace

      Zoho DataPrep Personalized Demo

      If you'd like a personalized walk-through of our data preparation tool, please request a demo and we'll be happy to show you how to get the best out of Zoho DataPrep.

      Zoho CRM Training

        Create, share, and deliver

        beautiful slides from anywhere.

        Get Started Now

          Get started with Zoho Sign

          in a few quick steps!

          Download Help Guide

                      Secure your business
                      communication with Zoho Mail

                      Mail on the move with
                      Zoho Mail mobile application

                        Stay on top of your schedule
                        at all times

                        Carry your calendar with you
                        Anytime, anywhere

                                Zoho Sign Resources

                                  Sign, Paperless!

                                  Sign and send business documents on the go!

                                  Get Started Now

                                      Zoho SalesIQ Resources

                                          Zoho TeamInbox Resources

                                                  Zoho DataPrep Resources

                                                    Zoho DataPrep Demo

                                                    Get a personalized demo or POC

                                                    REGISTER NOW

                                                      Design. Discuss. Deliver.

                                                      Create visually engaging stories with Zoho Show.

                                                      Get Started Now

                                                                            • Related Articles

                                                                            • How to troubleshoot iOS app notifications issues?

                                                                              Push notification allows operators to stay updated on portal activities such as incoming chat requests, new visitors, prospects visiting your site, etc. To have reliable updates, it is essential to error-free notification service.   This doc will ...
                                                                            • Enable Audio notifications

                                                                              How to enable Audio notifications in Chrome? Sometimes, the audio settings in your Chrome browser might be disabled by default which can, in turn, result in missed chats. To modify this,  If you are a SalesIQ User: In your Chrome browser, click on ...
                                                                            • SalesIQ App for Apple TV

                                                                              SalesIQ offers an Apple TV App for you to view all the visitor data on a big screen. With the SalesIQ Apple TV app, you can see the live visitor data in Map view and weekly reports in the Reports dashboard. Get your Apple TV APP here How to download ...
                                                                            • Magento

                                                                              You can easily add a live chat and visitor tracking feature to your Magento store through Zoho SalesIQ. Engage with prospects on your online store through proactive chat and close more deals. Build lasting relationship with your customers by ...
                                                                            • Shopify

                                                                              Engage prospects, track visitors and enhance customer service through SalesIQ. Assign rules and route hot leads to top reps. Shopify Installation through admin page Log into your Shopify administration area. Click on "Themes" Navigate to Actions > ...
                                                                            Wherever you are is as good as
                                                                            your workplace



                                                                              Watch comprehensive videos on features and other important topics that will help you master Zoho CRM.


                                                                              Download free eBooks and access a range of topics to get deeper insight on successfully using Zoho CRM.


                                                                              Sign up for our webinars and learn the Zoho CRM basics, from customization to sales force automation and more.

                                                                              CRM Tips

                                                                              Make the most of Zoho CRM with these useful tips.

                                                                                Zoho Show Resources