Troubleshooting for Android Notifications

How to troubleshoot Android app notifications?

In certain situations, it is possible that certain Android devices or third-party apps may block SalesIQ from sending and receiving notifications. Following are the most common troubleshooting tips to resolve this issue. If you still need assistance, we are always available to help you, just shoot an email to us at support(at)zohosalesiq(dot)com.

If you are using any of the following device, you can find the troubleshooting steps here:
  • Samsung
  • One Plus
  •  Xiaomi
  • Oppo
  • Vivo
If you are using any other device apart from the listed devices, you can follow the general steps:

General Troubleshooting

In SalesIQ app
  • In your SalesIQ app, go to Settings ->Notifications.
  • Enable Notifications under New visitors,Returning visitors,New chat request from visitors.

Android version 7+

  • Open Settings -> Apps in your phone.    
  • Find and tap on SalesIQ.   
  • Select Battery -> Battery Optimization.   
  • In here, change Apps not optimized to All apps.
  • Look for SalesIQ and set to Don't optimize.

Android version 9

  • Open Settings in your phone. 
  • Select Battery -> Adaptive Battery. 
  • Tap on Restricted apps, and make sure SalesIQ is not listed.

OnePlus

Excluding SalesIQ from battery optimization

  1. From the app drawer, navigate to Settings > Battery .


  1. Then, choose Battery Optimization.


  1. From the apps listed, choose Zoho SalesIQ


  1. Select Don't optimize option. 


To enable notification for Zoho SalesIQ in your mobile settings

  1. Navigate to Settings > Apps & Notifications in your mobile device.


  1. Choose Zoho SalesIQ from the apps listed.


  1. Click Notifications in the App info section.


  1. Turn on Show Notifications.


Samsung

Excluding Zoho SalesIQ from battery optimization: 
  1. From the app drawer, go to Settings -> Apps. Tap the menu button on the top-right and select Special access.



  1. Tap Optimize battery usage. 



  1. Scroll down to locate SalesIQ and toggle the slider to OFF.



To enable notification for Zoho SalesIQ in your mobile settings

  1. Navigate to Settings > Apps in your mobile device.



  1. Choose Zoho SalesIQ from the apps listed.



  1. Click Notifications in the App info section.



  1. Turn on Show Notifications.


Xiaomi

​To enable autostart for Zoho SalesIQ

  1. Open Security app on your mobile phone.


  1. Tap on Manage apps, look for SalesIQ and tap on it.


  1. Enable Autostart.


To enable notifications and exclude SalesIQ from battery optimization

  1. Navigate to Manage apps -> SalesIQ, tap on Other Permissions.


  1. Enable Show on Lock screenDisplay pop-up windows while running in the backgroundDisplay pop-up window and Permanent notification


  1. To exclude Zoho SalesIQ from battery optimization, navigate to Manage apps -> SalesIQ.  Tap on Battery saver and choose No restrictions


Oppo

Allowing Zoho SalesIQ to run in the background

    1. From the app drawer, goto Settings -> App management.


    1. From the apps listed tap on Zoho SalesIQ


    1. Navigate to Power Saver. 


    1. Select Allow Background Running.


Enabling notifications for Zoho SalesIQ 

    1. Navigate to Settings -> App management -> Zoho SalesIQ and tap on Manage Notification. 


    1. Enable Allow NotificationsDisplay on LockscreenShow Badge on Homescreen IconsDisplay on the Top of the Screen options.


Enabling Auto startup for Zoho SalesIQ

    1.  Navigate to Settings -> App management -> SalesIQ.  Turn on Allow Auto Startup.


    1. Navigate to Phone Manager app and tap Privacy Permissions


    1. Tap Startup Manager


    1. Scroll down to Zoho SalesIQ listed along with other applications and turn on the toggle button. 


    Vivo

    Allow background power consumption
    1. Go to Settings -> Battery. 


    1. Then, tap on High Background Power Consumption.


    2. Enable SalesIQ app to receive notifications.


Enabling notifications and autostart on your mobile device

    1. Go to Settings -> More Settings. 


    2. Select App manager


    3. Tap Zoho SalesIQ from the listed apps.


    4. Select Notification.


    5. Then, enable Allow notificationsTop preview and Show on lock screen


    6. Then, navigate to Settings -> More Settings and select Permission Management.


    7. Tap Autostart.


    8. Turn on Zoho SalesIQ toggle button from the apps listed.



    Zoho DataPrep Personalized Demo

    If you'd like a personalized walk-through of our data preparation tool, please request a demo and we'll be happy to show you how to get the best out of Zoho DataPrep.

    Zoho CRM Training

      Create, share, and deliver

      beautiful slides from anywhere.

      Get Started Now





              Zoho CRM Training Programs

              Learn how to use the best tools for sales force automation and better customer engagement from Zoho's implementation specialists.

              Zoho CRM Training

                Zoho SalesIQ Resources



                    Zoho TeamInbox Resources




                              Zoho DataPrep Resources

                                Zoho DataPrep Demo

                                Get a personalized demo or POC

                                REGISTER NOW


                                  Design. Discuss. Deliver.

                                  Create visually engaging stories with Zoho Show.

                                  Get Started Now











                                                        • Related Articles

                                                        • Enable Audio notifications

                                                          How to enable Audio notifications in Chrome? Sometimes, the audio settings in your Chrome browser might be disabled by default which can, in turn, result in missed chats. To modify this,  If you are a SalesIQ User: In your Chrome browser, click on ...
                                                        • Magento

                                                          You can easily add a live chat and visitor tracking feature to your Magento store through Zoho SalesIQ. Engage with prospects on your online store through proactive chat and close more deals. Build lasting relationship with your customers by ...
                                                        • Shopify

                                                          Engage prospects, track visitors and enhance customer service through SalesIQ. Assign rules and route hot leads to top reps. Shopify Installation through admin page Log into your Shopify administration area. Click on "Themes" Navigate to Actions > ...
                                                        • Corecommerce

                                                          Integrate Zoho SalesIQ and get connected with your corecommerce store visitors through live chat and maximize the value of each visitor, discover insights of your visitor, engage appropriately and close more deals through SalesIQ. Configuring Zoho ...
                                                        • Opencart

                                                          Instantly add SalesIQ to your online store and connect with your potential prospects. Embrace the power of live chat and improve the customer experience also increase customer happiness by supporting your customers through SalesIQ.  To get the Zoho ...

                                                        Resources

                                                        Videos

                                                        Watch comprehensive videos on features and other important topics that will help you master Zoho CRM.



                                                        eBooks

                                                        Download free eBooks and access a range of topics to get deeper insight on successfully using Zoho CRM.



                                                        Webinars

                                                        Sign up for our webinars and learn the Zoho CRM basics, from customization to sales force automation and more.



                                                        CRM Tips

                                                        Make the most of Zoho CRM with these useful tips.



                                                          Zoho Show Resources