Google Translation

Google Translation

Translation

You can now personalize chat conversations with visitors using real time chat translation in Zoho SalesIQ. Zoho SalesIQ translates visitors chats in 30+ languages and enables operators to connect with visitors from all regions.

Benefits of Translation:

  1. With real time live chat translation, your operators can assist visitors from different parts of the world, talk to them in their language and make them feel at home. This increases the trust they have on your brand and thus encourages them to visit your website again.
  2. Your operators can type out replies to queries in their language and get them seamlessly translated to the visitor's language when they are sent out. This can save the time they spend on decoding visitor queries.
  3. This feature can be extremely beneficial for businesses like travel agencies, educational institutions, online health care services, online shopping, etc.

How to translate chats?

You can now support visitors from different countries in their own languages. Zoho SalesIQ instantly uses Google translator to translate visitors' messages on reception. Once the chat is received a message will be displayed. You can click on “  Translate” to get the chat translated or click on the “  x” to continue chatting in the visitor's language. 


The chat will be translated automatically once the "  Translate" is clicked.

Stop Translation During Chat

You can stop the translation at any time during the chat if you want to continue the chat in the visitor's language. 
To stop translation,
  1. You can click on the Stop button on the top of the screen.
  2. You can continue translation on need even if it is been stopped before by clicking on the Translate button.

To View the Original Transcript

If you wish to view the Original Transcript, then click on the double arrow that appears on the top of the screen.

Note :To get the Google translation activated make sure you enable it in  Portal Settings.

Related Topics:
  1. Zoho SalesIQ's live chat
  2. Deliver multi-lingual chat support in real time, no matter what language you speak

    Zoho DataPrep Personalized Demo

    If you'd like a personalized walk-through of our data preparation tool, please request a demo and we'll be happy to show you how to get the best out of Zoho DataPrep.

    Zoho CRM Training

      Create, share, and deliver

      beautiful slides from anywhere.

      Get Started Now





              Zoho CRM Training Programs

              Learn how to use the best tools for sales force automation and better customer engagement from Zoho's implementation specialists.

              Zoho CRM Training


                  Zoho TeamInbox Resources




                            Zoho DataPrep Resources

                              Zoho DataPrep Demo

                              Get a personalized demo or POC

                              REGISTER NOW


                                Design. Discuss. Deliver.

                                Create visually engaging stories with Zoho Show.

                                Get Started Now











                                                      • Related Articles

                                                      • Translation

                                                        Translation You can now personalize chat conversations with visitors using real time chat translation in Zoho SalesIQ. Zoho SalesIQ translates visitors chats in 30+ languages and enables operators to connect with visitors from all regions. Benefits ...
                                                      • Live Chat Integration with Google Analytics

                                                        Overview Integrate Zoho SalesIQ with Google Analytics and track almost all the prime Zoho SalesIQ related actions and events right away from your Google Analytics dashboard.  Integrate Zoho SalesIQ with Google analytics and track how your live chat ...
                                                      • Integrate Google Tag Manager with SalesIQ

                                                        Add Zoho SalesIQ widget code to either selective or all the web pages of your site without having to edit the source code. To add Zoho SalesIQ widget code on your site using Google Tag Manager Login to your Google Tag Manager account. Click on  ADD A ...
                                                      • Pinnacle Cart

                                                        It is simple to add a live chat to your Pinnacle cart online store. Start chatting with your customers while on your site. Configuring Zoho SalesIQ to your Pinnacle Cart web store Log into your Pinnacle Cart Administrator console. Click on the ...
                                                      • Global Settings

                                                        Global settings give you overall control over your SalesIQ portal. You can change various settings that determine the functionality of your SalesIQ portal. Changes made in the portal settings apply to all the operators irrespective of their ...

                                                      Resources

                                                      Videos

                                                      Watch comprehensive videos on features and other important topics that will help you master Zoho CRM.



                                                      eBooks

                                                      Download free eBooks and access a range of topics to get deeper insight on successfully using Zoho CRM.



                                                      Webinars

                                                      Sign up for our webinars and learn the Zoho CRM basics, from customization to sales force automation and more.



                                                      CRM Tips

                                                      Make the most of Zoho CRM with these useful tips.



                                                        Zoho Show Resources