End Blocks
Channel compatibility and limitations
Block
The block card allows you to block the visitor.
-
To add a block card to your bot's flow, click on the card holder (+) icon to view the blocks gallery and select
block
under the action blocks section.
- Add name and image for the block. Add the block notice message in the input field. If activated, the visitor will receive the message, get blocked and the chat widget gets to disappear for them.
-
Click
Save
.
Example - Specifying the spammer's IP address on the criteria router block, the block card is used to block the spammers if spammers initiate a conversation.
Operator Busy
If the chat is routed to an operator or a department, and if all the operators are busy, then this allows the visitors to leave a message before the chat is ended. Once ended, the chat will be marked as missed .
-
To add operator busy card, click on the cardholder (+) icon to view the blocks gallery and select the
Operator busy
block under the End blocks section.
- Add name and image for the block, and specify the message you want to show when all the operators or the routed operator is busy at the moment.
-
Click
Save.
Example -
Allowing
the website visitors to leave a message when all operators are busy.
End
This block is used to end the conversation.
-
Click on the card holder (+) icon to view the blocks gallery and select the
End
block under the action blocks section.
-
Add the
message
that you want to send before ending the conversation. Click
Save
.
Example -
Ending the chat of the visitor by greeting.
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