The block card allows you to block the visitor.
Example - Specifying the spammer's IP address on the criteria router block, the block card is used to block the spammers if spammers initiate a conversation.
If the chat is routed to an operator or a department, and if all the operators are busy, then this allows the visitors to leave a message before the chat is ended. Once ended, the chat will be marked as missed .
the website visitors to leave a message when all operators are busy.
This block is used to end the conversation.
Ending the chat of the visitor by greeting.
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