Quick Reply

This block can be used to send informative messages/files to the visitor.

• To add the quick reply block to the flow, click on the card holder icon (+) and choose Quick Reply under the Response Blocks section.
  

• Now, Specify a name for the quick reply block, add the reply text in the message input field, and click Save . You can also add block images or attachments to enrich your response. 
  

• After clicking Save , you can view the block on the bot builder page.

Channel compatibility and limitations

1. This block is supported in the Facebook, Instagram and WhatsApp.  The text and images sent from the bot would be similar to the website. 

  Example - Displaying products in onlne shopping for website visitors. 

This block can be used to display articles available in the chat department to the visitor.

• To add the article block to the flow, click on the cardholder icon (+) and choose Article under the Response Blocks section.
  

• Now, specify a name for the block, add the reply text in the message input field, choose the required articles from the drop-down and click Save . You can also add block images to enrich your response. 
  

• After clicking Save , you can view the block on the bot builder page.
  

Video

The video block can be used to display a video to the visitor.

• To add the video block to the flow, click on the cardholder icon (+) and choose video under the Response Blocks section.
  

• Now, Specify a name for the block, add the reply text in the message input field, enter the video URL and click Save . You can also click on the Autoplay check box to automatically play the video, and add block images or attachments to enrich your response. 
  

• After clicking Save , you can view the block on the bot builder page.
  

Channel compatibility and limitations

    

1. The card is supported on Facebook, Instagram and WhatsApp. 
2. When using this card, the user would get the URL of the video along with thumbnail, and clicking on it would redirect to the respective video player. But the video cannot be played inside the chatExample -  Displaying the products along with a video in online e-commerce shopping. 

This block can be used to share links with the visitor in the widget format with a short title and icon.

• To add the link block to the flow, click on the cardholder icon (+) and choose Links under the Response Blocks section.
  

• Now, specify a name for the block and add the reply text in the message input field. Under the Link property, give a name for the link and specify whether the link should be directed on the same or new page.
• Then, provide the link  that you want to send to the visitor and more than one link can be added in this section. You can also add a block image to enrich your response. 
  

• After clicking Save , you can view the block on the bot builder page.
  

Channel compatibility and limitations

    

1. This widget is supported on Facebook, Instagram and WhatsApp. 
2. The bot displays the links/URLs along with the text as a clickable button.

Example - Displaying the product along with the its link to buy.