The Codeless bot builder is one of Zoho SalesIQ's bot building platforms to create conversational chatbots for your business. This no-code platform creates rule-based chatbots without writing a single line of code and manages conversations like a flowchart. In this platform, the bot is built by just dragging and dropping cards (elements in codeless bot) such as name, email, calendar, location, forward, etc., to collect pieces of information needed from the visitor, make smart conversations, send personalized messages/email, and perform actions based on the business requirements.
Benefits of the codeless bot builder
- The platform offers pre-built templates to get started.
- Drag & drop UI to build business-centric chatbots.
- All cards available in the codeless bot are customizable.
- You can name each cards, add a response text for visitors, and insert pictures to enrich responses.
- There are pre-built integrated cards for integrating the bot with third-party applications.
- The platform supports Plugs to perform actions that is not available in the codeless bot builder.
- Plugs are functions used to create customized actions according to your business needs.
Check out our latest webinar on the codeless bot-building platform here.Card Gallery
Card gallery in the Codeless bot is a collection of enriched UI elements & actions offered by Codeless bot builder platform in SalesIQ. These cards can be used to build your bot according to your requirements. There are 7 categories of cards:
Response cards
Response cards are used to send responses to the visitor such as text, images, videos, links and in carousel format.
Input cards can be used to collect information from the visitor such as date & time, location, feedback, and more according to the requirement.
Action cards
Action cards are used to perform actions based on the visitor's needs and information collected so far in the flow.
End cards
End cards are used to end or conclude the chat.
Visitor Info cards
Visitor Info cards are used to collect type-based information like name, email, phone, website, etc. from the visitor and store them as per the requirement.
Integration cards
Integration cards allow integration-related operations like
lead creation in CRM, create bookings, mail subscription, ticket creation, recieve payments, etc. These cards
will work based on the configurations set under the product integration.
Bot Controls
Drag & drop
You can add new cards to the flow by choosing them from the card gallery or dragging and dropping them above the cardholder.
Link attach and detach
You can reuse an existing flow that you had created previously by simply dragging and dropping the card holder into that flow's card. If you want to modify the flow or add more options, you can break the flow by using detach link (✄) that will appear when hovering over the flow's link.
Auto arrange
If you have a cluttered board, you can use the Auto arrange feature to rearrange and organize your flow.
Note : The positions of the cards will not be saved when you move them. The cards will be auto arranged when you open the codeless builder page each time.Zoom
As the flow grows, sometimes you will not be able to get a clear picture on your device’s available screen size. You can use the zoom option to get a full flow or magnify a particular flow in cases like these.
Undo/Redo
This control can be used to perform undo or redo any actions until the bot is restored/saved.
Once the bot is published, Undo/Redo will not work for the changes made before publishing.
Version history
- You can view the version history inside the Codeless bot builder - that is the list of all the dates and times at which the bot was published on your website.
- By clicking on a date inside the history section, you can roll back to the version that you want to.
Note : Undo is not supported in rollback
Test & publish
When you create your flow, you can check it in real-time using the bot preview option and then publish it upon completion.
Preview:
- Click on the eye icon on the bottom right corner of the bot building board
- As you preview, the bot's current flow will be highlighted.
Publish
Once the bot flow is complete, you can click on the Publish button on the top right corner to deploy the bot on your respective website (Brand).
Note: You can publish the bots only if there are no more open links
Bot terminologies


- Card: They define the functions performed by the bots. Add, remove and rearrange cards to change the bot's functionality.
- Cardholder: Click or drag and drop the card to the cardholder to add as a card in the bot's flow.
- Card: Drag and drop cards from the card gallery to the board to add them as cards.
- Connected link: They are the defined connections. Once executed, the flow will move on to the next card.
- Open link: They are undefined connections. You can add cards to the open links to continue the flow.
- Link tag: Links tag is used to denote the rules or other conditions of the bot's flow.
- Preview: This option lets you preview the working of the bot as you make changes.
- Zoom In/Out: This option lets you zoom in and out of the flow.
- Undo: This option allows you to undo the action/changes made in the bot's flow.
- Reset: This option lets you reset the zoom.
- Auto arrange: This option is used to re-arrange and organize the flow to make it more readable.
- Fit to screen: This option enables you to see the bot's whole flow.
- Redo: This option allows you to redo the action/changes made in the bot's flow.
- Publish: This enables your bot to be deployed on your website.
- Version history: This option allows you to roll back the previously published versions of the bot.
Codeless bot shortcuts
S.No. |
Actions |
Keys |
1. |
Undo |
Control + Z |
2. |
Redo |
Control + Y |
3. |
Zoom In |
+ (Plus key) |
4. |
Zoom Out |
- (Minus key) |
5. |
Reset |
0 (Zero key) |
6. |
Delete |
Del (Delete Key) |
Flow based reports
Flow-based reports in the Codeless Bot Builder provide a deep, card-level breakdown of how visitors interact with your bot. It gives you actionable insights to refine your bot design and improve engagement, all without guesswork.
Insights you can gain
- Understand visitor behavior: See how visitors/users move through the bot flow and which buttons/choices they interact with.
- Identify high-performing paths: Pinpoint the buttons, paths, or responses that generate the most engagement.
- Track drop-offs: Discover where visitors exit the bot or leave chats idle, helping you reduce bounce rates.
- Make informed improvements: Use real engagement data to fine-tune your bot and optimize the conversation flow.
Click the Reports icon next to the language dropdown in the bot builder to view flow-based reports.

With flow-based reports, you can visually understand your bot’s strengths and weak spots, helping you iterate smarter and deliver a better experience for every visitor.
Note: Flow-based stats will not be available if the bot is in the draft mode.