Benefits of the codeless bot builder 

Check out our latest webinar on the codeless bot-building platform here.

Card Gallery

Card gallery in the Codeless bot is a collection of enriched UI elements & actions offered by Codeless bot build platform in SalesIQ. These cards can be used to build your bot according to your requirements. There are 7 categories of cards:

Response card

Response card are used to send responses to the visitor such as text, images, videos, and links. 

Input card

Input card can be used to collect information from the visitor such as date & time, location, feedback, and more according to the requirement. 

Action card

Action card are used to perform actions based on the visitor's needs and information collected so far in the flow.

End card

End cards are used to end or conclude the chat. 

Visitor Info card

Visitor Info cards are used to collect type-based information like name, email, phone, website, etc. from the visitor and store them as per the requirement.

Integration cards

Integration cards allow integration-related operations like lead creation in CRM, create bookings, mail subscription, ticket creation, recieve payments, etc. These cards will work based on the configurations set under the product integration.

Flow reports [Beta]

​The all-new Flow-Based Reports in the Codeless Bot Builder give you a detailed look into your bot's performance. Every card in your bot's flow is tracked, providing valuable insights into the visitor's journey. With these reports, you can:

1. Understand User Interactions: Track how visitors navigate through your bot by analyzing the clicks on each button or option.
   
2. Identify What Works: Pinpoint the buttons or choices that resonate most with your audience.
3. Improve Decision-Making: Use engagement stats to optimize your bot's design and make smarter, data-driven adjustments.

Flow-based reports make knowing what works for your audience easier, helping you refine your bot and boost its effectiveness with actionable insights. To access flow based stats, click the reports icon next to the language dropdown. The stats are presented in three key categories:

1. Views: The number of times/count a specific card has been viewed (e.g., Response cards).
2. Executions: The number of times a card has been triggered or executed (e.g., Input, Action, AI, Visitor Info, Integration cards).
3. Flow: The number of times a visitor has followed this flow (e.g., Criteria Router, Forward to Operator, Plugs, Success & Failure paths of Integration cards).
   

Note:

1. If the bot is in draft mode, statistics will not be displayed.
   
2. ​Once the bot is updated and republished, all stats will reset and begin counting from zero.
   

Bot Controls

Drag and Drop

You can add new cards to the flow by choosing them from the card gallery or dragging and dropping them above the cardholder. 

Link attach and detach:

You can reuse an existing flow that you had created previously by simply dragging and dropping the card holder into that flow's card. If you want to modify the flow or add more options, you can break the flow by using detach link (✄) that will appear when hovering over the flow's link.

Auto arrange

If you have a cluttered board, you can use the Auto arrange feature to rearrange and organize your flow. 

 

Note : The positions of the cards will not be saved when you move them. The cards will be auto arranged when you open the codeless builder page each time.

Zoom:

As the flow grows, sometimes you will not be able to get a clear picture on your device’s available screen size. You can use the zoom option to get a full flow or magnify a particular flow in cases like these.

Undo/Redo:

This control can be used to perform undo or redo any actions until the bot is restored/saved. 

Once the bot is published, Undo/Redo will not work for the changes made before publishing.

Version History

• You can view the version history inside the Codeless bot builder - that is the list of all the dates and times at which the bot was published on your website.
• By clicking on a date inside the history section, you can roll back to the version that you want to.

Note : Undo is not supported in rollback

Preview and publish

• Click on the eye icon on the bottom right corner of the bot building board
• As you preview, the bot's current flow will be highlighted. 
  

Publish

Once the bot flow is complete, you can click on the Publish button on the top right corner to deploy the bot on your respective website (Brand). 

Note: You can publish the bots only if there are no more open links

Bot terminologies

1. Card : They define the functions performed by the bots. Add, remove and rearrange cards to change the bot's functionality. 
2. Cardholder : Click or drag and drop the card to the cardholder to add as a card in the bot's flow.
3. card : Drag and drop cards from the card gallery to the board to add them as cards.
4. Connected link : They are the defined connections. Once executed, the flow will move on to the next card.   
5. Open link : They are undefined connections. You can add cards to the open links to continue the flow.
6. Link tag : Links tag is used to denote the rules or other conditions of the link.
7. Preview : This option lets you preview the working of the bot as you make changes.
8. Zoom In/Out: This option lets you zoom in and out of the flow. 
9. Undo:  This option allows you to undo the action/changes made in the bot's flow. 
10. Reset:  This option lets you reset the zoom. 
11. Auto Arrange:  This option is used to re-arrange and organize the flow to make it more readable. 
12. Fit to screen:  This option enables you to see the bot's whole flow. 
13. Redo:  This option allows you to redo the action/changes made in the bot's flow. 
14. Publish: This enables your bot to be deployed on your website. 
15. Version History:  This option allows you to roll back the previously published versions of the bot. 

Codeless bot Shortcuts: