Integrating Facebook Messenger Channel with Zoho SalesIQ

Integrating Facebook Messenger Channel with Zoho SalesIQ

Now you can converse with your Facebook audience directly using Zoho SalesIQ. SalesIQ's Facebook channel allows the followers of your Facebook page to initiate conversations with your operators using the inbuilt Facebook messenger. Due to the wide availability of businesses on Facebook and an extensive user base, it is easy to identify and connect with people. SalesIQ Facebook channel enables you to connect, store, and manage the leads and contacts right inside your SalesIQ portal.

How does it work? 

  1. By adding your Facebook page to SalesIQ, followers can initiate conversation using Facebook messenger and connect with your SalesIQ operators.
  2. All the chats and media will be stored in Facebook messenger.

 How to integrate Facebook with SalesIQ? 

To integrate Facebook with SalesIQ,
  • In SalesIQ dashboard, navigate to Settings > Channels > Facebook . Click on Add to enable the channel.

  • Read the user consent and click Accept.

  • All your brands will be displayed here.
  • Now, click on the Manage users in the top right corner.

  • Click Add.

  • Now, you will be redirected to a Facebook login page. Now enter your Facebook credentials to link your Facebook account with SalesIQ.
  • Now, select the pages that you want to add in SalesIQ.

  • Accept the permissions requested by Zoho social and click Done.

  • You have now successfully linked your Facebook pages with SalesIQ.

How to enable SalesIQ channels for your Facebook page? 

  • After adding users, choose the brand for which you want to configure the Facebook channels.

  • Select the Facebook account that you have added earlier to converse with the visitor. Click Next.
  • Now select the page that you want to associate with this brand and click Next.
  • Pick a department to associate with the channel and click Next
  • Now, you can view all your selections and click done to save the choices.
  1. Your Facebook page is now integrated with Zoho SalesIQ.

Set a preferred time limit to close missed chats

You have the option to set a preferred time limit to automatically close missed chats after a certain time of inactivity. This will convert the missed chats to closed chats after the specified duration. This can be done in the Preference tab under the 'Chat ending time limit' section.
  • To do so, navigate to Settings > Channels > Facebook Messenger , pick the brand and switch to the Preferences tab.
  • Now, specify an inactivity time limit from the options available below. 

 Enable/Disable configured channels 

  • Navigate to Settings > Channels > Facebook Messenger . All the brands that you have configured will be listed here.
  • Click on the toggle button to enable or disable the channel.

Conversation Errors

These are the common errors that occurs while conversing with visitors.

Message
Explanation
Visitor information not found. Channel bot may be unlinked.
The channel admin might have unlinked the brand in Facebook messenger channel settings
Your token authentication expired.  Re-connect your account with SalesIQ.
Your token authentication has expired.  Please reconnect your account to enable the channel.
Reached response time limit. Questions should be answered in 7 days from the last response.
You must reply to the visitors within 7 days, or the chat will be automatically closed.
Facebook user not available to chat.
Possible reasons:
  •  The user has blocked the page
  •  The user's account might be deleted
  •  The user's account may be temporarily disabled
  •  The user's account might be banned by Facebook.  

    Zoho CRM Training Programs

    Learn how to use the best tools for sales force automation and better customer engagement from Zoho's implementation specialists.

    Zoho CRM Training
      Redefine the way you work
      with Zoho Workplace

        Zoho DataPrep Personalized Demo

        If you'd like a personalized walk-through of our data preparation tool, please request a demo and we'll be happy to show you how to get the best out of Zoho DataPrep.

        Zoho CRM Training

          Create, share, and deliver

          beautiful slides from anywhere.

          Get Started Now


            Zoho Sign now offers specialized one-on-one training for both administrators and developers.

            BOOK A SESSION










                                    You are currently viewing the help pages of Qntrl’s earlier version. Click here to view our latest version—Qntrl 3.0's help articles.




                                        Manage your brands on social media

                                          Zoho Desk Resources

                                          • Desk Community Learning Series


                                          • Digest


                                          • Functions


                                          • Meetups


                                          • Kbase


                                          • Resources


                                          • Glossary


                                          • Desk Marketplace


                                          • MVP Corner


                                          • Word of the Day


                                            Zoho Marketing Automation

                                              Zoho Sheet Resources

                                               

                                                  Zoho Forms Resources


                                                    Secure your business
                                                    communication with Zoho Mail


                                                    Mail on the move with
                                                    Zoho Mail mobile application

                                                      Stay on top of your schedule
                                                      at all times


                                                      Carry your calendar with you
                                                      Anytime, anywhere




                                                            Zoho Sign Resources

                                                              Sign, Paperless!

                                                              Sign and send business documents on the go!

                                                              Get Started Now




                                                                      Zoho TeamInbox Resources



                                                                              Zoho DataPrep Resources



                                                                                Zoho DataPrep Demo

                                                                                Get a personalized demo or POC

                                                                                REGISTER NOW


                                                                                  Design. Discuss. Deliver.

                                                                                  Create visually engaging stories with Zoho Show.

                                                                                  Get Started Now









                                                                                                      • Related Articles

                                                                                                      • Integrating Whatsapp Channel with SalesIQ

                                                                                                        Integrating WhatsApp business with your SalesIQ helps you handle your business' WhatsApp chat conversations on your SalesIQ dashboard. Let your visitors contact you from the convenient channel, and your operators can handle the chat from their ...
                                                                                                      • Integrating Zoho Bookings with Zoho SalesIQ

                                                                                                        Zoho Bookings in SalesIQ Zoho Bookings is an online tool that your customers can use to book appointments with your experts and specialists to avail your services. When you publish your services on Zoho Bookings, your customers can access this ...
                                                                                                      • Integrating Whatsapp Channel with SalesIQ - Twilio

                                                                                                        We have stopped taking new requests for WhatsApp channel integration via Twilio. The native WhatsApp business integration is currently in beta. Existing customers using WhatsApp channel integration via Twilio will typically work. Get noticed and ...
                                                                                                      • Integrating Instagram Channel with Zoho SalesIQ

                                                                                                        Instagram as a messaging channel in Zoho SalesIQ helps you to connect with your Instagram followers. The channel connects with your Instagram messages, and when a customer connects for help via instagram direct message, you will receive the message ...
                                                                                                      • Integrating WeChat Channel with Zoho SalesIQ

                                                                                                        Integrating WeChat with Zoho SalesIQ allows your operators to assist WeChat users directly from SalesIQ. When a customer send a message to your business' WeChat official account, your SalesIQ operators can instantly connect and assist the WeChat user ...
                                                                                                        Wherever you are is as good as
                                                                                                        your workplace

                                                                                                          Resources

                                                                                                          Videos

                                                                                                          Watch comprehensive videos on features and other important topics that will help you master Zoho CRM.



                                                                                                          eBooks

                                                                                                          Download free eBooks and access a range of topics to get deeper insight on successfully using Zoho CRM.



                                                                                                          Webinars

                                                                                                          Sign up for our webinars and learn the Zoho CRM basics, from customization to sales force automation and more.



                                                                                                          CRM Tips

                                                                                                          Make the most of Zoho CRM with these useful tips.



                                                                                                            Zoho Show Resources