Integrating Facebook Messenger Channel with Zoho SalesIQ
How does it work?
-
By adding your Facebook page to SalesIQ, followers can initiate conversation using Facebook messenger and connect with your SalesIQ operators.
- All the chats and media will be stored in Facebook messenger.
How to integrate Facebook with SalesIQ?
-
In SalesIQ dashboard, navigate to
Settings > Channels > Facebook
. Click on
Add
to enable the channel.
-
Read the user consent and click Accept.
-
All your brands will be displayed here.
-
Now, click on the
Manage users
in the top right corner.
-
Click
Add.
-
Now, you will be redirected to a Facebook login page. Now enter your Facebook credentials to link your Facebook account with SalesIQ.
-
Now, select the pages that you want to add in SalesIQ.
-
Accept the permissions requested by Zoho social and click Done.
- You have now successfully linked your Facebook pages with SalesIQ.
How to enable SalesIQ channels for your Facebook page?
-
After adding users, choose the brand for which you want to configure the Facebook channels.
-
Select the Facebook account that you have added earlier to converse with the visitor. Click Next.
-
Now select the page that you want to associate with this brand and click Next.
-
Pick a department to associate with the channel and click Next
-
Now, you can view all your selections and click done to save the choices.
-
Your Facebook page is now integrated with Zoho SalesIQ.
Set a preferred time limit to close missed chats
- To do so, navigate to
Settings > Channels > Facebook Messenger
, pick the brand and switch to the Preferences tab.
-
Now, specify an inactivity time limit from the options available below.
Enable/Disable configured channels
-
Navigate to
Settings > Channels > Facebook Messenger
. All the brands that you have configured will be listed here.
-
Click on the toggle button to enable or disable the channel.
Conversation Errors
|
Message
|
Explanation
|
|
Visitor information not found. Channel bot may be unlinked.
|
The channel admin might have unlinked the brand in Facebook messenger channel settings
|
|
Your token authentication expired. Re-connect your account with SalesIQ.
|
Your token authentication has expired. Please reconnect your account to enable the channel.
|
|
Reached response time limit. Questions should be answered in 7 days from the last response.
|
You must reply to the visitors within 7 days, or the chat will be automatically closed.
|
|
Facebook user not available to chat.
|
Possible reasons:
|
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