Block Spammers
How to block an IP address?
- In the settings page, navigate to Blocked IP under Controls.
- Click the Add button on the top right corner
- Enter the spammer's IP address in the input field.
- If you want to block the spammer from Accessing the live chat from a particular brand, you can select the brand under Choose a brand.
- Otherwise, click All brands to secure all your websites from the spammer.
- You can add a Comment to describe the reason why you're blocking the user. Comments can be help full for other users to identify the reason why the person was blocked.
Unblock / Manage Blocked IPs
- Navigate to Settings> Blocked IP to view all the IP addresses blocked by your operators.
- If you wish to unblock an IP address, you can toggle off the switch on the right side.
- Once disabled, the visitor will see the live chat widget and engage with the operators again.
- You can permanently remove a blocked IP by deleting it. Hover over a blocked IP and click on the trashcan icon on the right. Once deleted, the reason for which the IP was blocked will be erased.
Block IP from the chat window
- Click on the three vertical dots on the top right over the chat window.
- Now select the Block IP option to block the IP address of the user. A confirmation alert will appear. Click yes to proceed.
- Once blocked, the chat session will end immediately.
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