Block Spammers
You might face many spammers and harassers who try to fake a genuine chat and trick your operator into wasting their time and resources. Most spammers will try to gain your operator's trust by sounding like an actual customer but eventually trick your operator into wasting their time and resources. You can avoid such a nuisance by blocking their IP address. Blocking their IP will prevent them from accessing your live support.
How to block an IP address?
- In the settings page, navigate to Blocked IP under Controls.
- Click the Add button on the top right corner
- Enter the spammer's IP address in the input field.
- If you want to block the spammer from Accessing the live chat from a particular brand, you can select the brand under Choose a brand.
- Otherwise, click All brands to secure all your websites from the spammer.
- You can add a Comment to describe the reason why you're blocking the user. Comments can be help full for other users to identify the reason why the person was blocked.
Unblock / Manage Blocked IPs
- Navigate to Settings> Blocked IP to view all the IP addresses blocked by your operators.
- If you wish to unblock an IP address, you can toggle off the switch on the right side.
- Once disabled, the visitor will see the live chat widget and engage with the operators again.
- You can permanently remove a blocked IP by deleting it. Hover over a blocked IP and click on the trashcan icon on the right. Once deleted, the reason for which the IP was blocked will be erased.
Block IP from the chat window
If you identify a spammer or harasser when conversing with them you can block them right form chat window.
- Click on the three vertical dots on the top right over the chat window.
- Now select the Block IP option to block the IP address of the user. A confirmation alert will appear. Click yes to proceed.
- Once blocked, the chat session will end immediately.
Access your files securely from anywhere
Zoho CRM Training Programs
Learn how to use the best tools for sales force automation and better customer engagement from Zoho's implementation specialists.
Zoho DataPrep Personalized Demo
If you'd like a personalized walk-through of our data preparation tool, please request a demo and we'll be happy to show you how to get the best out of Zoho DataPrep.
- Zoho Workerly Home
- Forums
- Connect With Us:
- Zoho Recruit Home
- Forums
- Connect With Us:
New to Zoho Writer?
Create. Review. Publish.
New to Zoho CRM Plus?
Deliver unforgettable customer experiences
New to Zoho CRM Plus?
Deliver unforgettable customer experiences
New to Zoho Marketing Plus?
Everything you need to run your marketing
New to Zoho Marketing Plus?
Everything you need to run your marketing
You are currently viewing the help pages of Qntrl’s earlier version. Click here to view our latest version—Qntrl 3.0's help articles.
New to Zoho Survey?
Zoho Sheet Resources
Zoho Forms Resources
New to Zoho Sign?
Zoho Sign Resources
Sign, Paperless!
New to Zoho TeamInbox?
Zoho TeamInbox Resources
New to Zoho ZeptoMail?
Design. Discuss. Deliver.
New to Zoho Workerly?
New to Zoho Recruit?
New to Zoho CRM?
New to Zoho Projects?
New to Zoho Sprints?
New to Zoho Assist?
New to Bigin?
Related Articles
End Cards
End cards are used to end or conclude the chat. All end cards are supported in Facebook, Instagram, WhatsApp and Telegram. Block Visitor The block visitor card allows you to block the visitor. To add this card to your bot's flow, click on the card ...Quick options/features in the operator chat window
The operator chat window helps the operators offer optimal support and enhance business promotion by engaging in real-time conversations with visitors. The chat window holds significant potential in converting potential leads into satisfied ...SalesIQ for Drupal
What is Drupal? Drupal is a free and open-source web content management framework written in PHP and distributed under the GNU General Public License. Drupal provides a back-end framework for at least 2.3% of all websites worldwide – ranging from ...Profanity Library
Keep all the chats on your portal professional by adding more terms to your profanity library. If the terms mentioned in the profanity library are used by the visitor during the conversation, automatic warnings will be sent out to stop the use of ...Do not track
The Do not track feature allows you to prevent an IP address from being tracked in SalesIQ when they visit your website. Benefits of Do not track feature: You can restrict yourself, portal admins, and operators from being tracked when using your ...
New to Zoho LandingPage?
Zoho LandingPage Resources