Customize notification sounds
Zoho SalesIQ notifies you of various events through different sounds. Having different tones can help identify the message's priority without opening the menus or moving to the dashboard every time you get notified.
Adjust the volume or mute sounds
- In the SalesIQ dashboard, click on the speaker icon at the top right to mute all incoming chat sounds, if muted click the muted speaker icon ( X through the speaker).
- Hover over the speaker icon to view the volume slider, adjust the volume to the desired using the volume slider.
Set different ring tones
You can assign different tones for various events to ease the process of identifying them.
- In the SalesIQ dashboard, click on your profile picture to open the side drawer, now click on your name at the top to open your Profile Information page.
- In the Profile information page, click on Notification with a bell icon on the right side, next to the settings icon.
- Sounds are categorized into two, Visitor and Operator Events.
- By clicking the drop-down menu under each event, you can pick a tone for each. Choosing None would turn off sound for that event.
- All changes are updated automatically saved.
Visitor Events
These are the sound notifications, that plays when a visitor event is performed.
- Incoming Visitor Chat: This sound starts to play when you get an incoming visitor chat requests.
- Visitor About to Leave the Chat: This sound is played when a visitor is about to leave the chat session.
- Chat response from Visitor: This sound is played when you receive a message in an ongoing chat.
- End of Chat: This sound is played when a conversation ends
- Visitor has left the Chat Session: This sound is played when a visitor leaves an ongoing chat session.
- Visitor lands on the website: This sound is played when a visitor lands on your site.
- Visitor leaves on the website: This sound is played when a visitor leaves your site.
Operator Events
These are the sound notifications, that plays when an operator event is performed
- Chat transfer notification: This sound starts to play when you get an incoming chat transfer request from another operator.
- Invitation for Group Support: This sound is played when you get invited by an operator to join an ongoing chat session
- Chat Message from Colleague: This sound is played when you receive an internal chat from an operator
- Message Board Chat Message: This sound is played when someone on your team adds a message to the portal-wide message board.
- Assigned Missed visitor chat: This sound is played when a missed visitor chat is assigned to you.
- Approval for Blocking IPs: This sound is played when you get an approval request to block an IP address.
- Chat forwarded by the bot: This sound is played when a chat is transferred to you by a bot.
Zoho CRM Training Programs
Learn how to use the best tools for sales force automation and better customer engagement from Zoho's implementation specialists.
Zoho DataPrep Personalized Demo
If you'd like a personalized walk-through of our data preparation tool, please request a demo and we'll be happy to show you how to get the best out of Zoho DataPrep.
- Zoho Workerly Home
- Forums
- Connect With Us:
- Zoho Recruit Home
- Forums
- Connect With Us:
Still can't find what you're looking for?
Write to us: support@zohoforms.com
Zoho Sheet Resources
Zoho Forms Resources
New to Zoho Sign?
Zoho Sign Resources
Sign, Paperless!
Zoho SalesIQ Resources
New to Zoho TeamInbox?
Zoho TeamInbox Resources
New to Zoho ZeptoMail?
Zoho DataPrep Resources
Design. Discuss. Deliver.
New to Zoho Workerly?
New to Zoho Recruit?
New to Bigin?
New to Zoho CRM?
New to Zoho Projects?
New to Zoho Sprints?
New to Zoho Assist?
Related Articles
Sounds
Zoho SalesIQ notifies you of various events through different sounds. Having different tones can help identify the message's priority without opening the menus or moving to the dashboard every time you get notified. Configure sounds: Adjust the ...How to troubleshoot iOS app notifications issues?
Push notification allows operators to stay updated on portal activities such as incoming chat requests, new visitors, prospects visiting your site, etc. To have reliable updates, it is essential to error-free notification service. This doc will ...Customize live chat widget and window
Customize your Live Chat Widget You can now customize the live chat widget and the chat window to match your website's look-and-feel and choose where and how you want them to be displayed to your customers and can connect with them seamlessly. Choose ...Advanced Visitor Tracking Features
Proactive Chat Window Proactive Chat Window appears when you click on a visitor on the tracking view. It holds the collection of various details about the visitor that can give you an overview on the specific visitor before initiating the chat. ...Add operators and assign roles in SalesIQ
Add more power and make your customer service run smoothly by adding operators in Zoho SalesIQ. With the ability to add members to your team and configuring them into one of three roles, you will be able to find the optimal structure for your live ...